Administrative Assistant

ELAINE POOL

**********@*****.***

630-***-**** Lombard, IL.

Administrative Assistant & Process Administrator

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously,

and following through to achieve project goals while handling in-person inquiries from clients and colleagues.

Flexible and hardworking with strong drive to succeed.

HIGHLIGHTS

Assist in HR recruitment process

Microsoft Office Suite

Scheduling

Dedicated team player

Meeting support

Accuracy

Organized

Confidentiality

Documentation management

Record maintenance

Correspondence handling

Office procedures

Supplies management

Data entry

EXPERIENCE

Receptionist/Administrative Assistant, Direct Energy/Home Warranty of America, Buffalo Grove, IL 2014 to 2017

File I-9 forms for HR

Order supplies for the office and arrange food and beverage for special events

Schedule meetings and conference rooms using Outlook

Create attendance spreadsheet in Excel and input attendance data

Develop, organize and distribute training manuals

Manage emails and correspondence and reconciling expense account

Filing and typing

Create new hire folders, copy and scan new hire documents, and insert documents into files

Front End Reception & Greeting of External and Internal Clients, Customers and Guests

Organize preparations for hiring events, meetings, and luncheons

Self Employed- Caregiver for the Terminally Sick 2009 to 2014

Provided around the clock care for seriously ill family member

Filled out all Insurance claims and paperwork

Managed banking, appointments, and on-line bill pay

Administered medication tracking vitals and charting with Excel

Senior Processing Administration Clerk, HSBC North American Holdings, Inc., Elmhurst, IL 1990 to 2009

Handled emotional customers with delicacy, listening empathetically while maintaining company’s policy

Provided exceptional customer service to branch managers requesting sensitive data

Audited documents for federal guidelines

Provided prompt, courteous and personalized service to internal and external customers

Submitted check disclosures to legal department

Prepared mock files for securitizations

Imaged documents, retrieved files, copied, and faxed documents to branch managers

Audited documents and assisted other auditors to validate customer information

Cut checks for legal department and customer refunds

Prepared mortgage releases

Prepared mortgages for recording

Managed all trained new employees

Education

College of DuPage, Glen Ellyn, IL

Associate in Applied Science (AAS) in Administrative Assistant, 2013 - GPA: 3.77

Certificate of Office Technology Information Essentials, 2012

Word Specialist Certificate, 2012

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