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Customer Service Manager

Phoenix, Arizona, United States
May 29, 2018

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Diverse Buyer with 10 years of experience is seeking new challenges and experiences, utilizing ERP/MRP system and planning tools to drive purchasing and job scheduling to meet production schedules and customer requirements. Maintain the accuracy of purchase item data and planning parameters driving the ERP/MRP system. Manage inventories to optimized and pre-established levels, contacting suppliers to expedite deliveries, resolve shortages, and follow up on deliveries, utilizing sound negotiation and analysis skills to reduce overall costs.

Buyer/Planner, Scheduling

Sales/Customer Service

MS Office Suite

ICON-Time Sys.

Finance - A/P, A/R




10-Key by touch






Great Plains


Insperity-Time Star


DEXcenter V6



Honeywell Aerospace - Capital Group, Phoenix, AZ 3/2017-3/2018

Contracted through, Nesco Resources Inc.


Procurement of Integrated Supply Chain for Capital goods such as Large Manufacturing Equipment, X-Ray Equipment, Drones, Laser Printers, Mobile Lab Trailers, Laptops, Computer Equipment, Pumps, Nuts and Bolts.

MRP/ERP requisition - order requests

RFQ/RFP, Negotiating Quotes and Placing PO’s

Inter-Divisional PO Placement-IDO

Work with internal Engineers and team members and external Suppliers

Communications with Suppliers for on time delivery

Weekly PO-Days Late to place Reporting

Push Outs/Pull Ins for Engineering demands

E-Auctions, PODS, Quality Certifications, SSJ, SOW, HGCLP and CPD/CPP

Trackvia Entry and Deviation Form Approvals

Curtiss-Wright Sensors & Controls, Gilbert, AZ 8/2016-2/2017

Contracted through, Nesco Resources Inc.


Procurement of Aerospace parts for the manufacturing floor and Nogales. Sending out RFQ’s, negotiating prices and placing Suppliers on Long Term Agreements (LTA/LTC) negotiations and Contract entry.

Administration of long-term purchase Agreements

Negotiating Quotes and Placing PO’s

Processing supplier paperwork

Enter data in to ERP system.

Supplier Quality Surveys

Request for Negotiations

Communications with internal team members and external clients



United Technology Aerospace UTAS, Phoenix, AZ 4/2016-8/2016

Contracted through, Belcan Engineering Corporation


Coordinate and expedite the flow of work and materials within or between departments of an establishment per the production schedule.

Release work orders to shop floor

Status units and provide updates to manager and team members

Perform material transactions as required daily to ensure units are complete

Expedite units and hardware through receiving inspection, final inspection, out line, traffic and shipping

Interface with other departments to ensure correct prioritization of product and plant site metrics are met

Assist in stocking units and generating stock bills

Assist factory associates in achieving lead time for end assemblies

Deliver necessary paperwork to factory associates enabling shipping of products

Assisting team with duties associated with planning

Honeywell Aerospace – New Product Sourcing, Phoenix, AZ 4/2015-12/2015

Contracted through, Nesco Resources, Inc.

Sr. Buyer

Procure new product parts such as; shims, rings, spacers, plugs, links, clamps, gear box housings, castings, etc.

Negotiating Quotes and Placing PO’s

Weekly Open Order reports and Aged Critical Reporting (ACR)

Days Late to place Reporting (DLTP)

Critical Past Due > 60 days

Purchase Order Release Past Due (PORPD)

Push Outs/Pull ins - Relief for either Honeywell or Suppliers

Price Lock reviewing - Parts on Hold for price discrepancy

Grow Maintain Phase Out (GMP) and Compliance Packages

PODS-PO Documentation Summary Completion

Curtiss-Wright Sensors & Controls, Gilbert, AZ 8/2014-4/2015

Contracted through, Nesco Resources Inc.


Procure parts such as; Springs, screws, Dowel Pins, Terminal Lugs, Grommets, O-Rings, Washers, Guide Plates, Shims, Spacers, Packing Materials, Spiders, Retainers, Teflon Bobbins, Ball Valves, End Plates, Tools and other miscellaneous Hardware Items.

Negotiating Quotes and Placing PO’s

Dealing with over 100 Suppliers

Push Outs/Pull ins - Relief for Suppliers

Late to place PO’s through ClearTrack

Expediting orders

Imcor, Phoenix, AZ 4/2014-7/2014

Contracted through, Impact Technology


Procure parts such as; Computer Equipment, Laptops, Towers, Software,

Reviewing requests from an internal source

Receiving pricing from internet vendors

Placing PO’s

Receiving confirmations and PO matching



Honeywell Aerospace - Mechanical Group, Tempe, AZ 1/2014-3/2014

Contracted through, PDS Tech, Inc.


Procure parts such as; Brackets, Plates, Covers, Separators, End Cap Assemblies, Flange Assemblies, Tube Assemblies, Duct Assemblies, etc.

Negotiating Quotes and Placing PO’s

Monthly PO reports for Suppliers and Aged Critical Reporting (ACR)

Days Late to place Reporting (DLTP)

Critical Past Due > 60 days and grow Maintain Phase Out (GMP)

Purchase Order Release Past Due (PORPD)

Push Outs/Pull ins - Relief for either Honeywell or Suppliers

Price Lock reviewing - Parts on Hold for price discrepancy

GKD - Part Health

IO Data Systems - Modular Construction and Mfg., Chandler, AZ 3/2013-12/2013

Contracted through Aerotek Staffing

Manufacturing Administrator

Processed weekly payroll for 3 different payroll systems, direct employees and two employment agencies. With knowledge of construction or manufacturing of building materials and or supplies. Regularly, time management and organizational skills used with solid verbal and written communications. This includes being supportive in all aspects of administration to the manufacturing floor as well as for office personnel. Ability to multi-task projects, assessing priorities in a complex and demanding environment, with minimal supervision.

Assist Manufacturing Manager in manufacturing/construction of Data Centers.

Assure payroll is accurate and complete in a timely manner for IO and contracted employees.

Ensuring IO employees are aware of PTO and Personal time available.

Provide Manufacturing departments with labels for electrical wiring and other areas that need to be addressed for each new Data Center prior to shipment to customer.

Responsible for printing weekly Cycle Sheets for each manufacturing department.

Ensure entries of cycle sheets into excel for the Manufacturing Manager and Accounting for posting accurate and timely labor costs.

Provide Safety Department with attendance reports twice, daily.

Ensure Manufacturing employee goals are submitted prior to their deadlines.

Procure all office supplies for the Manufacturing Department and other support offices.

Assist Procurement Department with various other purchasing assignments as required.

Honeywell Aerospace - Metallic Group, Tempe, AZ 11/2011-3/2013

Contracted through, The Fountain Group


Procured parts such as; Heat Shields, Duct Outlets, Cover Assembly Bearings, Shell Outlets, Torus - .032, Recuperated Ducts, Nose Caps, Side Plates, Inlet shells, Rotor Housing Shells, Outer/Inner Housings, Chassis, Inlet Headers, Reflectors, Reflective-Cavity Sheets, etc.

Negotiating Quotes and Placing PO’s

Monthly PO reports for Suppliers

Aged Critical Reporting (ACR)

Days Late to place Reporting (DLTP)

Critical Past Due > 60 days

Purchase Order Release Past Due (PORPD)

Push Outs/Pull ins - Relief for either Honeywell or Suppliers

Price Lock reviewing - Parts on Hold for price discrepancy

Grow Maintain Phase Out (GMP)

GKD - Part Health



SAFELITE AUTO GLASS (Part-Time), Chandler, AZ 7/2010-11/2011

Auto Glass Sales-Call Center

Customer Service Representative

Inbound Calls, Account confirmation and updating.

Auto glass and wiper blade sales.

Quoting and file updating.

Price negotiations.

CO-SALES, Phoenix, AZ 1/2010-7/2010

Food Brokerage

Procurement/Accounting/CSR Specialist

CMAC billing to manufacturers for stores to receive payment for advertising.

Purchase Order and order processing through Gen-Web system.

Invoicing and reconciliation for computer entry.

Wire transfers from manufacturer to customer.

Claims follow up and collections.

Create promotion form for Business Managers presentation to customer.

BASHAS’ SUPERMARKETS INC., Chandler, AZ 9/1999-10/2009

Grocery Chain

Grocery/Liquor Buyer Assistant:

Cooperative Merchandising Agreement Certification (CMAC) initiation for billing purposes.

Input info from ads, off invoice, bill back, scans, warehouse withdraws along with segmenting dates.

Expediting of purchase orders for product delivery to our warehouse.

Purchase Order and item maintenance including updating cost/scan changes, updates on freight charges.

Building new items and maintaining entry for two systems.

Attended weekly ad proof meetings for review of accuracy for future ads.

Contact with vendors regarding verbiage and correctness of current photos and created notes for Managers.

Created monthly promotion sheets via the AS/400, and placed in an excel spreadsheet.

Purchased cigars and accessories, and kept the humidor organized and maintained.

Created and updated monthly inventory report for store orders to sell to the public.

Daily entry into the AS/400 of KPR’s/TPR’s notifying stores of upcoming price reductions on items.

Created Ad/Loss reports by extracting information from the AS/400 and migrating into excel.

Data Integrity Operator:

Involved in ground floor conversion of POS system for all entities of Bashas’ Inc.

Perform data auditing and updating with entry of approximately 4000 items per month.

Provided tags for store shelves with regular pricing info along with KPR/TPR and ad info.

Creating reports from HQ and converted them into spreadsheets for purposes of verification of accuracy.

Cost and retail changes, also, entry of new vendor and new items for cigarettes, cigars and accessories.

Various special projects assigned and completed in a timely manner.

Charge Card Collections:

Continually reviewed Bashas’ private charge card accounts in the AS400 database.

Made phone calls and sent out collection letters to confirm verbal discussions with our customers.

Key accomplishment was when I was recognized for collecting over a million dollars in my first year.


Graduated from Chandler High School with a back-ground in business through the COE Program

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