Customer Service Manager
Resume:
TERRI WHITE
***********@***.***
QUALIFICATIONS SUMMARY
Diverse Buyer with 10 years of experience is seeking new challenges and experiences, utilizing ERP/MRP system and planning tools to drive purchasing and job scheduling to meet production schedules and customer requirements. Maintain the accuracy of purchase item data and planning parameters driving the ERP/MRP system. Manage inventories to optimized and pre-established levels, contacting suppliers to expedite deliveries, resolve shortages, and follow up on deliveries, utilizing sound negotiation and analysis skills to reduce overall costs.
Buyer/Planner, Scheduling
Sales/Customer Service
MS Office Suite
ICON-Time Sys.
Finance - A/P, A/R
Gen-Web
Macola/ADDON
AS/400
10-Key by touch
TCI-HQ
Unipro
Oracle
Collections
POS/WW
Great Plains
SAP-ERP/MRP
Insperity-Time Star
AeroPDM
DEXcenter V6
Ariba
PROFESSIONAL EXPERIENCE
Honeywell Aerospace - Capital Group, Phoenix, AZ 3/2017-3/2018
Contracted through, Nesco Resources Inc.
Buyer
Procurement of Integrated Supply Chain for Capital goods such as Large Manufacturing Equipment, X-Ray Equipment, Drones, Laser Printers, Mobile Lab Trailers, Laptops, Computer Equipment, Pumps, Nuts and Bolts.
MRP/ERP requisition - order requests
RFQ/RFP, Negotiating Quotes and Placing PO’s
Inter-Divisional PO Placement-IDO
Work with internal Engineers and team members and external Suppliers
Communications with Suppliers for on time delivery
Weekly PO-Days Late to place Reporting
Push Outs/Pull Ins for Engineering demands
E-Auctions, PODS, Quality Certifications, SSJ, SOW, HGCLP and CPD/CPP
Trackvia Entry and Deviation Form Approvals
Curtiss-Wright Sensors & Controls, Gilbert, AZ 8/2016-2/2017
Contracted through, Nesco Resources Inc.
Buyer
Procurement of Aerospace parts for the manufacturing floor and Nogales. Sending out RFQ’s, negotiating prices and placing Suppliers on Long Term Agreements (LTA/LTC) negotiations and Contract entry.
Administration of long-term purchase Agreements
Negotiating Quotes and Placing PO’s
Processing supplier paperwork
Enter data in to ERP system.
Supplier Quality Surveys
Request for Negotiations
Communications with internal team members and external clients
TERRI WHITE
PROFESSIONAL EXPERIENCE CONTINUED
United Technology Aerospace UTAS, Phoenix, AZ 4/2016-8/2016
Contracted through, Belcan Engineering Corporation
Planner/Expeditor
Coordinate and expedite the flow of work and materials within or between departments of an establishment per the production schedule.
Release work orders to shop floor
Status units and provide updates to manager and team members
Perform material transactions as required daily to ensure units are complete
Expedite units and hardware through receiving inspection, final inspection, out line, traffic and shipping
Interface with other departments to ensure correct prioritization of product and plant site metrics are met
Assist in stocking units and generating stock bills
Assist factory associates in achieving lead time for end assemblies
Deliver necessary paperwork to factory associates enabling shipping of products
Assisting team with duties associated with planning
Honeywell Aerospace – New Product Sourcing, Phoenix, AZ 4/2015-12/2015
Contracted through, Nesco Resources, Inc.
Sr. Buyer
Procure new product parts such as; shims, rings, spacers, plugs, links, clamps, gear box housings, castings, etc.
Negotiating Quotes and Placing PO’s
Weekly Open Order reports and Aged Critical Reporting (ACR)
Days Late to place Reporting (DLTP)
Critical Past Due > 60 days
Purchase Order Release Past Due (PORPD)
Push Outs/Pull ins - Relief for either Honeywell or Suppliers
Price Lock reviewing - Parts on Hold for price discrepancy
Grow Maintain Phase Out (GMP) and Compliance Packages
PODS-PO Documentation Summary Completion
Curtiss-Wright Sensors & Controls, Gilbert, AZ 8/2014-4/2015
Contracted through, Nesco Resources Inc.
Buyer/Expeditor
Procure parts such as; Springs, screws, Dowel Pins, Terminal Lugs, Grommets, O-Rings, Washers, Guide Plates, Shims, Spacers, Packing Materials, Spiders, Retainers, Teflon Bobbins, Ball Valves, End Plates, Tools and other miscellaneous Hardware Items.
Negotiating Quotes and Placing PO’s
Dealing with over 100 Suppliers
Push Outs/Pull ins - Relief for Suppliers
Late to place PO’s through ClearTrack
Expediting orders
Imcor, Phoenix, AZ 4/2014-7/2014
Contracted through, Impact Technology
Buyer
Procure parts such as; Computer Equipment, Laptops, Towers, Software,
Reviewing requests from an internal source
Receiving pricing from internet vendors
Placing PO’s
Receiving confirmations and PO matching
TERRI WHITE
PROFESSIONAL EXPERIENCE CONTINUED
Honeywell Aerospace - Mechanical Group, Tempe, AZ 1/2014-3/2014
Contracted through, PDS Tech, Inc.
Buyer
Procure parts such as; Brackets, Plates, Covers, Separators, End Cap Assemblies, Flange Assemblies, Tube Assemblies, Duct Assemblies, etc.
Negotiating Quotes and Placing PO’s
Monthly PO reports for Suppliers and Aged Critical Reporting (ACR)
Days Late to place Reporting (DLTP)
Critical Past Due > 60 days and grow Maintain Phase Out (GMP)
Purchase Order Release Past Due (PORPD)
Push Outs/Pull ins - Relief for either Honeywell or Suppliers
Price Lock reviewing - Parts on Hold for price discrepancy
GKD - Part Health
IO Data Systems - Modular Construction and Mfg., Chandler, AZ 3/2013-12/2013
Contracted through Aerotek Staffing
Manufacturing Administrator
Processed weekly payroll for 3 different payroll systems, direct employees and two employment agencies. With knowledge of construction or manufacturing of building materials and or supplies. Regularly, time management and organizational skills used with solid verbal and written communications. This includes being supportive in all aspects of administration to the manufacturing floor as well as for office personnel. Ability to multi-task projects, assessing priorities in a complex and demanding environment, with minimal supervision.
Assist Manufacturing Manager in manufacturing/construction of Data Centers.
Assure payroll is accurate and complete in a timely manner for IO and contracted employees.
Ensuring IO employees are aware of PTO and Personal time available.
Provide Manufacturing departments with labels for electrical wiring and other areas that need to be addressed for each new Data Center prior to shipment to customer.
Responsible for printing weekly Cycle Sheets for each manufacturing department.
Ensure entries of cycle sheets into excel for the Manufacturing Manager and Accounting for posting accurate and timely labor costs.
Provide Safety Department with attendance reports twice, daily.
Ensure Manufacturing employee goals are submitted prior to their deadlines.
Procure all office supplies for the Manufacturing Department and other support offices.
Assist Procurement Department with various other purchasing assignments as required.
Honeywell Aerospace - Metallic Group, Tempe, AZ 11/2011-3/2013
Contracted through, The Fountain Group
Buyer/Planner
Procured parts such as; Heat Shields, Duct Outlets, Cover Assembly Bearings, Shell Outlets, Torus - .032, Recuperated Ducts, Nose Caps, Side Plates, Inlet shells, Rotor Housing Shells, Outer/Inner Housings, Chassis, Inlet Headers, Reflectors, Reflective-Cavity Sheets, etc.
Negotiating Quotes and Placing PO’s
Monthly PO reports for Suppliers
Aged Critical Reporting (ACR)
Days Late to place Reporting (DLTP)
Critical Past Due > 60 days
Purchase Order Release Past Due (PORPD)
Push Outs/Pull ins - Relief for either Honeywell or Suppliers
Price Lock reviewing - Parts on Hold for price discrepancy
Grow Maintain Phase Out (GMP)
GKD - Part Health
TERRI WHITE
PROFESSIONAL EXPERIENCE CONTINUED
SAFELITE AUTO GLASS (Part-Time), Chandler, AZ 7/2010-11/2011
Auto Glass Sales-Call Center
Customer Service Representative
Inbound Calls, Account confirmation and updating.
Auto glass and wiper blade sales.
Quoting and file updating.
Price negotiations.
CO-SALES, Phoenix, AZ 1/2010-7/2010
Food Brokerage
Procurement/Accounting/CSR Specialist
CMAC billing to manufacturers for stores to receive payment for advertising.
Purchase Order and order processing through Gen-Web system.
Invoicing and reconciliation for computer entry.
Wire transfers from manufacturer to customer.
Claims follow up and collections.
Create promotion form for Business Managers presentation to customer.
BASHAS’ SUPERMARKETS INC., Chandler, AZ 9/1999-10/2009
Grocery Chain
Grocery/Liquor Buyer Assistant:
Cooperative Merchandising Agreement Certification (CMAC) initiation for billing purposes.
Input info from ads, off invoice, bill back, scans, warehouse withdraws along with segmenting dates.
Expediting of purchase orders for product delivery to our warehouse.
Purchase Order and item maintenance including updating cost/scan changes, updates on freight charges.
Building new items and maintaining entry for two systems.
Attended weekly ad proof meetings for review of accuracy for future ads.
Contact with vendors regarding verbiage and correctness of current photos and created notes for Managers.
Created monthly promotion sheets via the AS/400, and placed in an excel spreadsheet.
Purchased cigars and accessories, and kept the humidor organized and maintained.
Created and updated monthly inventory report for store orders to sell to the public.
Daily entry into the AS/400 of KPR’s/TPR’s notifying stores of upcoming price reductions on items.
Created Ad/Loss reports by extracting information from the AS/400 and migrating into excel.
Data Integrity Operator:
Involved in ground floor conversion of POS system for all entities of Bashas’ Inc.
Perform data auditing and updating with entry of approximately 4000 items per month.
Provided tags for store shelves with regular pricing info along with KPR/TPR and ad info.
Creating reports from HQ and converted them into spreadsheets for purposes of verification of accuracy.
Cost and retail changes, also, entry of new vendor and new items for cigarettes, cigars and accessories.
Various special projects assigned and completed in a timely manner.
Charge Card Collections:
Continually reviewed Bashas’ private charge card accounts in the AS400 database.
Made phone calls and sent out collection letters to confirm verbal discussions with our customers.
Key accomplishment was when I was recognized for collecting over a million dollars in my first year.
EDUCATION
Graduated from Chandler High School with a back-ground in business through the COE Program
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