Resume

Sign in

Data Entry/Customer Service

Location:
Surprise, Arizona, United States
Posted:
May 29, 2018

Contact this candidate

Resume:

Kathryn Anne Quintero

*** ****** *** #*

Boulder City, NV 89005

(C) 480-***-****

ac5nsq@r.postjobfree.com

Objective

To use my current skills and knowledge while at the same time learning new skills. I would be

an asset to the company. I thrive to grow and improve.

Abilities

20+ Years of dedicated Customer Service experience

Effectively communicate both verbally and in written formats

Extremely effective in a high stress environment

Able to embrace and adapt to change within a company

Ability to multitask

Employment History

2014-Current Waste Management, Phoenix AZ

Set Up Agent- Commercial Accounts

Properly set up accounts for Southern Cali, Northern Cali, Four Corners and Nevada

Perform New Set ups of Trash accounts or process Modifications of current services

Correct any errors to ensure proper removal and/or delivery

Resolve any billing issues on an account and credit/debit the customer accordingly

Work efficiently and effectively, both independently and as a team member

2012-2014 PSCU, Phoenix AZ

Customer Service Representitive

Provide support to over 700 Credit Unions in a faced pace inbound call center

Responsible for providing customer service to cardholders when they call in with inquiries and maintenance issues with their (MasterCard/Visa) credit and debit cards

Each call is handled with product knowledge and good judgment, after analyzing individual needs and making sound business decisions

Effectively communicate both verbally and in written formats

2001-2011 USAA, Phoenix AZ

Non-Injury Auto Claims Adjuster

Contribute to business goals and performance metrics by following Company Policies and Procedures

Investigated, evaluated, negotiated and paid low to moderately complex auto claims that were presented by or against our insured.

Confirmed coverage, legal liability and settled the claim in compliance with the DOI (Department of Insurance)

Worked in compliance with State Regulatory requirements (letters, timeframes and procedures)

Supported team members and insured during work surges and Catastrophes as needed

Able to recognize life events, understand the members needs and provide advice when needed. (Gaps in life auto and home insurance)

Education

GED

Fullerton College, CA

WORD/EXCEL/POWERPOINT/OUTLOOK



Contact this candidate