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Human Resources/Administrative Professional

Canton, Ohio, United States
May 28, 2018

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Michelle (Moxon) Wilson

*** ******** ***** **

North Canton, OH 44720

Phone: 330-***-****



Multi-Faceted Professional with Supervisory Experience and a Bachelor of Arts degree in Business & Organizational Communication. Diverse background in corporate, financial, human resources, advertising, public relations, media (print and broadcast), medical, customer service and administrative support environments. Demonstrated knowledge and skills in written and verbal communication, including exceptional business communications (composing emails, letters, training/instructional materials, newsletters, and verbal/written presentations), networking and public speaking. Exceptional organizational skills with the ability to multi-task and meet deadlines. Areas of strength include:

Advanced knowledge of Microsoft Office

25+ years of admin support experience

Typing 65+ WPM; 10 Key 8,536 KPH

Alpha/Numeric Data Entry 10,100 KPH

Learning Facilitator & Training Experience

Recruiting and Onboarding New Employees

Event Planning and Organization

Database Creation and Management

Project Planning and Management

Excellent Business Writing Skills


MASSA FINANCIAL SOLUTIONS, N. Canton, OH. Executive Assistant, July 2017 – March 2018 (Contract)

Administrative support for company business partners.

Managed all office functions including answering the phone, maintaining calls logs, financial and state reporting, office supplies, bank deposits and mail/UPS.

Document Control – scanned backlog of FY17 & FY18 AP files into electronic filing system, then filed hard copy originals into file drawers for Ohio Dept of Education audits.

Calendar Management – track, record and publish Ohio Charter Schools’ Board of Education monthly board meeting schedules.

SIGNET JEWELERS INC, Akron, OH, Human Resources-Talent Acquisition Coordinator, July 2016 – July 2017 (Contract)

Administrative support – screened and routed department phone calls, answered routine questions, managed self-nomination process, database maintenance, offer/denial letters, assembled New Employee Manuals with Benefits information.

Administrator of Pre-Employment Screening - Supported seasonal hiring for Call Center and Distribution Center associates. Registered candidates for background checks (Sterling Talent Solutions) and Integrity Assessments electronically. Followed up with candidates until all of pre-employment screening requirements were met. Tracked applicants’ progress through entire process.

Assisted Talent Acquisition Specialists with resume review, initial phone screens, scheduling interviews and job/career fairs on and off site.

Data Entry - Entered and updated all applicant information into Talent Acquisition Access database as reports/information were received. Maintained accuracy and integrity of all related databases.

VALMARK SECURITIES INC., Akron, OH, March 2015 – April 2016 (Contract)

Investments-Trading and Operations Department, Jan 2016 – Apr 2016

Operations Assistant – Processed and analyzed incoming confidential client information (36-Month Update forms), to determine if client business information is “In Good Order” or “Not In Good Order” using CRM software.

Data Management – Scanned, processed and indexed confidential financial documents into OnBase and CRM software. Maintained integrity of databases.

Address Changes – Pursuant to financial industry law, processed, mailed and tracked “Negative Consent Letters” for client address changes.

Licensing and Compliance Department, Aug 2015 – Dec 2015

Administrative Support for Director of Compliance & Licensing. Submitted check requests. Prepared written business communications to Member Offices and Carriers.

New Hire Processing – Utilized FINRA’s WebCRD system and website to submit background and fingerprint requests for new employees in member offices. Coordinated flow of information by entering new hire data into eCompliance and CRM.

Compliance Reconciliation - Member Offices’ quarterly correspondence and monthly Personal Business Account statements per compliance requirements including logging receipt into eCompliance and scanning documents into OnBase.

“School of Life” – Assisted with submission of Continuing Education courses’ forms to state agencies for approval, including required state forms, Ohio Reciprocal Course Approval Forms, course outlines and instructor biographies/resumes for annual continuing education conference for all financial representatives.

Accounting/Commissions, Mar 2015 – Jun 2015

Tracked and processed commissions for financial representatives’ mutual funds, trails, stocks, bonds and variable annuities.

Examined, verified, coded and batched financial representatives’ commission settlements. Traced and reconciled discrepancies.

Worked with product providers (insurance carriers) to correct errors, following up as necessary to make sure errors were corrected.

ORCHARD PHARMACEUTICAL SERVICES, North Canton, OH, Customer Service Representative 2014 – 2015, (Contract)

COMMUNICATION: Handled inbound phone calls and correspondence for new patient enrollment, insurance verification, medication refill and delivery scheduling. Placed outgoing phone calls to patients, doctors and insurance companies. Responded to routine inquiries on multiple products from members, providers, pharmacies, and employer groups.

PROBLEM SOLVING: Resolved pharmacy issues for members, providers and pharmacies; determined the cause of the issue; selected and explained best solutions; expedited corrections or adjustments; followed up to ensure resolution. Documented all call information per standard operating procedures.

DATA ENTRY/RESEARCH: Entered data accurately and timely. Used database programs to access member information. Researched required information using available resources.

HIPPA Laws: Maintain confidentiality of patient and proprietary information.

STARK COUNTY COMMUNITY ACTION AGENCY, Human Resources Assistant, Feb 2013 – July 2013 (Part Time, Contract)

Provided administrative support to the Human Resources Officer.

Created, organized and maintained employee HR personnel files including benefits/compensation files. Audit Head Start teacher/administrator files to insure federal compliance.

Tracked employee injury/incident reports, FMLA, COBRA and disciplinary actions.

Data entry into HR software program (ABRA) to track applicants/recruitment, employee benefits, education/training and ran reports.

Reconciled monthly employee benefit invoices (Medical Mutual Ohio, Prudential & VSP) for accuracy.

THE TIMKEN COMPANY, Canton, OH, Administrative/Information Specialist, March 2012 – July 2012, (Contract)

The Technology Center - Technology Library – Document Management - Organized, logged, scanned and prepared journals, periodicals and company publications for archiving & storage.

Pricing, Forecasting & Analytics Department - Reported daily and monthly Sales/Orders using queries, SAP, Access and Excel programs; reviewed/audited rebate information to create daily and monthly reports; Price Book creation; daily pricing activity.

AMERICAN RED CROSS, Northern Ohio Blood Services Region, Cleveland, OH. 2007 – 2011

Volunteer Recruitment Representative, Summit & Portage Counties

Recruited, trained, and supervised nearly 300 volunteers including 50 regulated volunteers in Portage and Summit Counties. Tracked volunteer hours; trained new, incoming blood services volunteers as required by FDA.

Supported operational needs of approximately 100 blood drives per month in Portage and Summit Counties by scheduling appropriate number of volunteers as required by the volunteer staffing matrix.

Certified facilitator/trainer by the American Red Cross for FDA-regulated volunteer functions. Trained new, incoming blood services volunteers.

Created, wrote and distributed bi-monthly volunteer newsletter including volunteer interest articles.



Bachelor of Arts in Business & Organizational Communication

Concentration in Public Relations and Journalism

Computer Software Knowledge:

MS Office CRM (Customer Relationship Management) SAP

PhotoShop InDesign SharePoint

Publisher Concur Expense Reporting

OnBase (Hyland Software) BoxSync


Personal Growth and Self Study – Recruiting, Talent Acquisition and Human Resources Practices

North Canton Executive Networking Group, North Canton, OH

Introduction to Graphic Design, The University of Akron, Continuing Education and Workforce Development

Career Advancement Program, OhioMeansJobs, Canton, OH

Account Management: Sales and Marketing for Volunteer Recruitment

Performance Management Process and Goal Setting


Event Planning & Execution – District Sales Meetings, District Holiday Parties, Company Summer Outings, Golf Outings, Volunteer Recognition Events, Special Event Blood Drives, Customer Educational Seminars.

Customer Service – Server – Olive Garden; Hot Foods Dept/Front End Cashier – Giant Eagle

Internships, CBS Radio (formerly Infinity Broadcasting), WKRK-FM 92.3 and WNCX- FM 98.5, Promotions Department; Cox Communications, Public Relations Department

Amateur Photographer –Local Entertainment Promotional Pictures, Nature, Wildlife, Sports, Special Events

Summit County Chapter, American Red Cross Street Team member – volunteered for annual “Ride for the Red” chapter event. Assisted with fundraising activities prior to event, then served as Volunteer Director and Photographer during the event.

Former Promotional Street Team (Grass Roots Marketing) member for major label recording artists (Korn, Linkin Park)) and major summer festival tours, (Project Revolution Festival and Family Values Tour) both online and local area promotions.

Association for Women in Communication, The University of Akron chapter, Board Member.

The Buchtelite, The University of Akron, student newspaper, Staff Writer

World Traveler/Seasoned Traveler, lived overseas in Tokyo, Japan; Attended International School of the Sacred Heart and American School in Japan; Traveled to London, Paris, Amsterdam, Athens and Bangkok.

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