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Customer Service Human Resource

Saint Paul, Minnesota, 55103, United States
May 28, 2018

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Katherine L. Fant

*** ********* *** ***** ****, MN 55103

651-***-**** E-mail: K


Associate of Applied Science in Human Resource Management Saint Paul College Saint Paul, MN

August 2010 to September 2012


Human Resource Generalist

September 2012 to present

Human Resource Specialist

September 2012 to present


General Maintenance

Plumbing to Go Burnsville, MN August 2014 to 2017 Cleaning homes out, cleaning up after updating homes, some scraping, demolition, painting, work with contractors, approve on site deliveries, maintained properties lawns, light paperwork in office setting with basic phone, fax, mail, copying, invoices, ordering supplies Office Specialist ll

Board of Accountancy Saint Paul, MN December 2012 to December 2013 Highly structured environment, knowledge and use of office equipment including postal, switchboard phones, sort mail, send mail, mail CPA licenses out, mailed new CPAs certificates and welcome letters, proof read letters to be mailed, reception duties rotating, help answers questions for B.O.A and ALESGID, other board in our office, assisted Board Investigator with finding files, logging files in revoked log book, created a database for status of a CPA, updated revocation log books and resurfacing, handled confidential information properly, attended board meetings took notes for minutes, worked with Executive Director on certain projects, filled out compensations and deductions to be approved, finished scanning project converting hard files to cloud, organized new graduates files, firms, assigned to find unknown CPA or locate file, completed mandatory updates with office practices

Student Worker-Office Specialist

System Office, Minnesota State Colleges and Universities Saint Paul, MN May 2012 to December 2012

Help complete new hire admissions, create welcome letters and welcome offers, create welcome kits and forms, call new hires to verify information and send links via computer tp finish prior paperwork, print off paperwork then create file, use of all office equipment, switchboard phones, fax, copier, manual binding for training guides, training manuals, reference materials, collected data from seminars, tallied feedback from seminars, administrative duties for different departments, took messages for directors in department, created all in one retirement packets for all unions ( have copy of each I created if you’d like to look) notify employees for current status or changes, updated all filing in employee files, job descriptions, created more file room for new jobs descriptions, created more file room for all State Colleges and Universities, extracted outdated information, people no longer employed, or terminations, I-9s, retirees, outdated job descriptions also, archived all system office paperwork myself, assisted with determining eligibility of raises, helped with resumex, handled confidential information, attended meetings to take notes, contacted all 34 state colleges and universities to create an updated calendar of events and numbers

Customer Service

Target West Saint Paul, MN October 2008 to December 2013 Competent with customer relations, cashiering, team trainer for new hires, problem solver, usage of credit and debit refunds, resolved disputes, maintain smooth transactions of various types, maintained good attendance, great work reviews, HIPPA certification, Also assigned customer service center, shop backs, donations, refunds, exchanges, if we’re out of an item I look up an item to see it another store carries it, help with gift registry Volunteer

Keystone Community Services Saint Paul, MN June 2011 to August 2012 Facilitated flow of food shelf smoothly, my shift I managed our group with what to do, who does what, in a respectful manner, if any questions need to be answer I try to help with sources in the county, stock, help people grab products and maintain right amount of pounds per family, show free items that are not included in the persons pounds for household Additional Skills

Professional Skills

Microsoft Applications

● Complete knowledge of Microsoft, Office, Excel, Access, PowerPoint ECT

● Basic knowledge about computers and there use

● Competent use of Peoplesoft

Customer Relations

● Use professional language

● Use professional body language

● Professional etiquette in all areas of office environment, customer service environment, including but not limited to phone, oral or written

● Effective problem solving skills, in office, customer relations, co-workers, any person needing help that I can assist

Human Resource Management

● Well organizing staffing needs, new hire needs, my superiors needs

● Competent use of tools while using recruiting and training techniques

● Management of files, paperwork, retention records, disciplinary actions, accusations, all areas of filing I can complete

● Complete ability to facilitate change within a department, small office, assist then assess to complete what is wanted in a facilitation to move forward

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