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Project Manager Customer Service

Lake Orion, Michigan, 48362, United States
50,000 negotiable
May 28, 2018

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*** ****** **.

Lake Orion, MI *****

Ph: 248-***-****

Project Manager

Accomplished and integrity driven project manager offering nine years of experience both in small business and at the corporate level. Strong concentration and enormous success in project management, and customer service management.

Recognized as senior management who has assisted companies in renewed growth and income potential. Leader in office management, financial reporting, financial reconciliation, and business consulting.

Professional Strengths:

Project Management

Customer Liaison

Associates Degree

Financial Reporting

Time Management

Contract Opportunities

Problem Resolution

Research & Development

Extensive Software Background


Schmidt Bowman - Madison Heights, MI

Contracted Administrator January 2018 – Present

Notable Achievements

Hired for customer service work, including but not limited to order entry, advanced shipping notices and posting shipments received.

Processing and uploading PPAP's for automotive industry as it relates to thread, piping, and seat belt strips.

Kay Automotive Graphics - Lake Orion, MI

Executive Admin November 2016 - August 2017

Hired to assist the company owner/President with upcoming projects, office expansion, bill paying/tracking, and conferences.

Credit card reconciliation with receipts and report on spreadsheet.

Travel arrangements - including US and International Travel.

Calendar management and scheduling meetings.

All sales reporting for multiple companies under Kay Automotive (Mexico, Wales and Michigan) and reporting to owner.

McCarthy Group - Troy, MI

Project Manager, September 2014 - November 2016

All sales processes ; including request for quote, costing, forecasting, price letters and purchase order processing.

Memorized the specific materials used by each OEM to have a better understanding.

Calendar management and scheduling meetings through the use of Outlook.

Lead a monthly meeting to report to our biggest partner, what had been quoted, timeline, color development and construction approvals for launch.

All tracking for SOP, EOP, PPAP, AAR review. Lead on the Research and Development weekly meeting to ensure projects launched on time, and testing and development was completed.

The lead on new software integration, including reviewing SAP, Salesforce, and several smaller companies to integrate a new software package into our complex system.

Company evaluation to locate problem areas and room for improvement

Independence Township - Clarkston, MI

Code Enforcement Officer, Independence Township January 2013- September 2014

Notable Achievements

Completed and passed the Zoning Administrator Certificate Program at Michigan State.

Department Clerk February 2013 - September 2014

Notable Achievements

Helped implement new software into our department enabling us to work faster and smarter.

Independence Township - Clarkston, MI

Made suggestions to use the software to its fullest extent so that we might eliminate much of

the paper we were storing; this suggestion led to the purchase of a scanner.

Did all the tracking and reporting for our department through the software.

Dr. Andrew Miller/Chiropractor - Farmington Hills, MI

Office Manager April 2010 – December 2012

Notable Achievements

Insurance billing and claims processing

ICD 9 coding specialist/insurance claims adjustments

Patient account management

Colonial Chiropractic Clinic/Life's Adjustments - Auburn Hills, MI

Office/ Project Manager April 2002 – March 2010

Notable Achievements

Expanded company profit margins by opening multiple locations

Increased weekly visits by 50 individuals per week encompassing highest visit volume annually

Generated largest grossing Auto Collection quarter in company history

ThinkPath, Inc. - Sterling Heights, MI

Project Manager November 2007 – April 2008

Notable Achievements

Project Management for large commercial accounts (oversight and tracking)

Worked directly with General Dynamics to ensure a timely launch of upcoming vehicles

Customer liaison for Government contracted work

Aided the customer with financial reconciliation of our accounts

Midwest Mold - Roseville, MI

Data Transfer/Data Analyst August 2004 – July 2006

Notable Achievements

Certified in CadKey - KeyCreator and awarded best student in the class

Lead Data Coordinator, translating, and record keeping of all data

Detailed various mold projects after initial design

Surfacing in different software formats as needed

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