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Manager Customer Service

North Chicago, Illinois, United States
May 28, 2018

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Richard Carmichael

*** *** *****

Lake Forest, Illinois 60045


Cell phone: 224-***-****)

Professional Experience

Korex Inc.

**** – 2017

Senior Materials Manager

Responsible for ordering and delivering all bulk chemicals, rail and truck. 5-7 trucks a day. 2-4 railcars per week.

Responsible for monthly customer supplied inventory reconciliations.

Responsible for scheduling and all customer service functions for largest customer, entering production, receipts and other information in their SAP system.

Responsible for new product quotations.

Responsible for maintaining the standard cost system.

Responsible for entering new bills of materials into computer system.

Utilize Excel spreadsheets extensively.

Vee Pak Inc., Contract Packager of Personal Care Products


Account Manager

Handled the following Accounts; Colgate, Johnson & Johnson, Neutrogena, Schering Plough, L’oreal and Avon. These accounts make up 1/3 of the total Company Revenue.

Teaching, coordinating and scheduling of all new products.

Pricing all new products for launches.

Handle all daily communication on ongoing products.


Use two different customer SAP systems.


Assist with Account Receivable collection.

Assist with various financial analysis.

JavoMex Corporation, Contract Packager Household Products


Corporate Director of Turn Key Operation/Customer Service Manager

Designed and set up the Turn Key Purchasing Department.

Supervised 3 Account Managers.

Account Manager

Handled the following accounts; Procter & Gamble, Clorox and Vi Jon.

In charge of scheduling, pricing and purchasing for all accounts.

CCL Custom Manufacturing, Contract Packager for Aerosol and Liquid Products


Customer Service Manager

Hiring, training, supervising and coordinating of all activities for four account managers and clerical staff.

Account Manager for six active accounts.

Pricing negotiations.

Sourcing for off site sub-contracting.

Member of site management team with P&L responsibilities.

Material Planning Inventory Control Manager

Reduced obsolete inventories.

Supervised MRP function in a job shop environment.

Managed all inventory planning.

Financial Planning and Control

Responsible for all price quotations and price maintenance.

Reduced past due accounts receivable $135m in 1998.

Set up Standard Cost System.

Served as Assistant Controller


Managed all materials purchasing.

Education and Other Professional Training

Kendall College

A.A. degree, June 1962

Loyola University

Accounting major, 1970

Rath and Strong, Continuous Improvement Management Course, October 1993

Rath and Strong, Negotiating Skills Course, November 1993

Experienced in Microsoft and Customer SAP Programs

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