Program Coordinator
Resume:
Raymond A. Lewis
https://www.linkedin.com/in/ray-lewis-2018022/
Phoenix, AZ 248-***-**** ***********@*****.***
Program Coordinator
PROFESSIONAL SUMMARY
Military veteran with extensive background in a professional environment. Experience recruiting, scheduling, interviewing, and on-boarding, classroom and virtual training; and overseeing projects. Excellent analytical, problem solving, documentation, and follow-up skills. Proactive, organized, accurate, detail oriented, self-motivated, with time management skills. Strong determination to impact performance. Comfortable in a fast-paced and changing environment.
KEY QUALIFICATIONS
Recruited, on-boarded, interviewed, hired and trained corporate employees
Coordinated interviews and start dates for new employees
Maintained a high degree of confidentiality
Excellent verbal, written, and customer service skills
Ability to identify and analyze problem situations and develop an effective course of action for resolution
Facilitated professional development workshops and webinars
Master’s degrees in Educational Leadership and Information Resource Management
Proficient in Microsoft Office programs, including MS Word, Excel, PowerPoint and Outlook
ACCOMPLISHMENTS
Oversaw multiple projects as president/board member of a 1,500 member leadership development association at Blue Cross Blue Shield of Michigan
Provided constant communications to employees and vendors via face to face meetings, email and phone
Facilitated training for more than 3,000 employees on Cisco VoIP phone system
Facilitated Cultural Competency leadership workshops on Diversity & Recovery
Trained more than 1,000 contact center employees on the Aspect phone system
Trained 500 contact center employees on electronic medical records software
Trained 500 new hire employees on electronic medical records
Trained Basic and Intermediate Word, Excel and PowerPoint
Qualified more than 50 contact center employees on dental Electronic Flexible Data Entry
Created training documentation for call center employees and more than 20 trainers
Generated step-by-step guidelines in Captivate for 500 call center employees
WORK EXPERIENCE
Texacle, Phoenix, AZ 2017 – 2017
Trainer/Content Writer (Contract through Solutions Staffing)
Created employee handbook and training documentation for start-up company
Collaborated with new employees to create training curriculum and objectives
CaptureNet, Phoenix, AZ 2017 – 2017
Trainer/Recruiter
Recruited, interviewed, on-boarded and hired, customer care employees and supervisors
Facilitated a two-week long training course via classroom and web-based format
Identified gaps in employee learning
Drove refresher training and coaching, and individual training plans where needed
Raymond A. Lewis – Resume Page 2
Southwest Behavioral Health Services, Phoenix, AZ 2014 – 2016
Trainer
Developed rapport with leaders to encourage input regarding employees’ training needs
Facilitated a Diversity & Recovery training to targeted employees
Created and trained electronic medical records training manual for new hire employees
Designed PowerPoint presentations for Polycom, GoToMeeting, Excel Beginner/Intermediate
Produced easy-to-read job aids for after training assistance
Waste Management, Phoenix, AZ 2014 – 2014
Curriculum Training Designer, (Contract through Staffmark, Inc.)
Provided curriculum renovation for call center employees and supervisors
Updated current curriculum to encourage employee stabilization
Created and updated PowerPoint and Captivate7 presentation for supervisors
University of Michigan Health System, Ann Arbor, MI 2014 – 2014
Trainer, (Contract through OtterBase, Inc.)
Provided telecom training for hospital call center employees and leaders
Provided personal desk side support for new call center telecom users
Provided feedback for support services and super users’ updates
Blue Cross Blue Shield of Michigan, Detroit, MI 2004 – 2013
Trainer / Instructional Developer
Created Excel spreadsheets and PowerPoint presentations
Trained employees to utilize corporate software programs and the Cisco phone system
Developed training documentation
Provided migration support for 20 training facilities in Metro Detroit
Reported data/information findings through MS Access to project lead
Human Resources Senior Partner
Coordinated and facilitated diversity/accountability /employee satisfaction workshops
Increased employee engagement and satisfaction through organizational development
Coordinated and assisted with talent inventory assessments
Wayne County Community College District, Taylor, MI 2007- 2009
Adjunct Professor
Provided Microsoft Word, Excel, PowerPoint and Outlook instruction to college students
EDUCATION
Microsoft Office Specialist Certification, Training to You Institute, Phoenix, AZ 2015
Master’s in Educational Leadership, Eastern Michigan University, Ypsilanti, MI 2014
Master’s in Information Resource Management, Central Michigan University, Troy, MI 2003
AFFILIATIONS
National Management Association Member, (President, 2010-2011) 2003-2013
Toastmasters International Member, (President, 2006-2008) 2005-2009
US Navy – Honorable Discharge
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