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Project Manager

North San Jose, California, 95134, United States
$115.000-130.000 per year
May 30, 2018

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Trish Dillon

NorCal / Bay Area • 408-***-**** •

IT Project Leader

10+ years' experience leading project teams toward the successful completion of IT initiatives

Dynamic, hands-on, highly technical IT project leader with a wealth of experience managing software assets, vendors, and the implementation of enterprise-level solutions. Service-oriented professional with an excellent track-record of leading projects that improve technical capability and increase enterprise-wide operations. ITIL certified and extremely familiar with Agile/Lean project management methodologies. Draft realistic project plans that set expectations and reduce the variation in scope as well as deliver the project faster to the end-consumer. Forge strong relationships with vendors and assertively negotiate contracts and discounted pricing rates. Promote transparent communication between internal and external teams.

Communication & Collaboration • Aligning Business Needs • Equipment Deployment

IT Infrastructure • Project Management • Change Management



Bash, PowerShell, PHP, JavaScript, HTML,XHTML, CSS, XML, Visual Basic, SQL




DHCP, DNS, SMTP, FTP, TFTP, QoS, VoIP, Lync 2013, SfB, Multicast


MySQL, Access


DMA, CMA, VBP, Lync, Edge, SQL, Media, Web and Applications, DNS, VMWare, HyperV, Cisco, Polycom, Exchange


Windows, Linux (Redhat, Ubuntu,), UNIX, Solaris


Microsoft Project, Microsoft Lync, Microsoft Visio, WebEx, SharePoint, InfoPath, Camtasia, Adobe Premiere, Nintex, Snooper, Active Directory, Infoblox

Web Tools

Dreamweaver, Microsoft Front Page, Adobe Photoshop, Adobe Illustrator

Social Media

WordPress, LinkedIn, Facebook, MySpace, Twitter, Ning, YouTube, Digg, Blogger, Instagram, Pinterest, PitchEngine, PRWeb, MediaSync, Social Mention, ViralHeat, Topsy


Project Manager (October 2017 - Present)

Whitlock, Fremont, California

Directly oversee multimillion dollar budgets for local, national and global projects with Top Fortune 500 companies. Manage AV systems integration projects to achieve time, scope, budget, quality, safety and customer satisfaction requirements. Coordinate change management plans, strategy and strictly enforce all regulatory audio visual compliance requirements.

Key Achievements:

Personally develop and implement all bid scope packages and overall project schedule, quality and weekly reports to stakeholders, orchestrated preinstall presentations and site meetings along with other typical project manager duties.

Manage large scale projects including all components of decommission, moving, system design, digital signage, teleconference video system, UX specified design, multi display programming, installation and quality assurance.

Lead Collaboration Technology Specialist Information Services Messaging and Collaboration UCC (March 2016 – October 2017)

Providence St Joseph Health, Renton, Washington

Architect and design the CTS SharePoint site and various project implementations. Directly oversee all permissioning, upgrades, and compliance for video collaboration applications. Lead negotiations with all vendors and external business partners.

Key Achievements:

Construct milestones as well as project deliverables for the ITAM databases. Guide the team toward the successful addition of over 350 video endpoints to the ITSM Asset databases.

Escalate issues appropriately and attempt to resolve them before the escalation plan is enacted. Engage team members and collaboratively lead them toward the development of a solution.

Evaluate customer’s technical issues and devise an appropriate action plan to quickly resolve their problem. Invent innovative solutions with tangible project deliverables and outcomes.

Collaboration Technology Specialist (Feb 2012 – Oct 2017)

Providence Health & Services, Renton, WA

Champion the business plans and enterprise-wide deployment of IS Applications across the IT infrastructure. Train, educate, and provide excellent customer service to project stakeholders and end-users. Gather process requirements and forecast future expansion needs.

Key Achievements:

Utilize continuous improvement tools that focus on lean process improvement and Lean Six Sigma methodologies. Author standard work procedures that boost output/productivity significantly.

Proactively identify issues and devise creative solutions that solve complex business hurdles. Install equipment and customize it for the solution-specific applications.

Social Media & Marketing Manager (Jan 2012 - Present)

Bleu Bengal Productions, Kirkland, Washington

Spearheaded social media and marketing campaigns with the Northwest's leading event and production companies. Draft social media and marketing strategies that encourage explosive revenue and business development growth within client organizations.

Executive Director & Consultant (Sep 2006 - Present)

Sixty Grand Enterprises, Kirkland, Washington

Provide subject matter expertise and consulting services for business operations, management, strategies, and other organizational initiatives. Organize and structure the company's business requirements, policies, and procedures to directly align with their goals and objectives. Establish licensing agreements, financial strategies, real estate planning, marketing, web design, and creative event production.


Master of Science in Information Technology & Administrative Management (2018)

Western Governors University, Kent, Washington

Bachelor of Science in Information Technology & Administrative Management (2015)

Western Governors University, Kent, Washington

Associate of Applied Science in Computer Network Technology, Computer Network Technology (2011)

Cascadia Community College, Bothell, Washington

Certification & Additional Training

Project Management Certificate CompTIA, Renton, WA: 2015; SharePoint Server 2013 QuickStart, Bellevue, WA: 2015; ITIL Foundation Certificate QuickStart, Bellevue, WA: 2015; Microsoft Exchange Server 2013 TSS Redmond, WA - Microsoft Partner, Redmond, WA: 2015. Microsoft Azure TSS Redmond - Microsoft Partner, Redmond, WA: 2015 Azure and Web Services; RealPresence Platform Implementation Configuration & Troubleshooting Level 2, Polycom: 2014; Microsoft Lync Server 2013 TSS Redmond - Microsoft Partner, Redmond, WA: 2014

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