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Engineer Support

Dhaka, Dhaka Division, Bangladesh
May 30, 2018

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Present Address: Khadija Mension, Holding-1726, Word-11, South Kattli, Maij Para, Halishahar, Chittagong.

Phone: +88-018********, E-mail:,

Permanent Address: C/O: Alimar Go Bari, Vill & P.O: Rahamatpur, Sandwip, Chittagong.

Career Goal:

IT Professional 8 years’ experience in Telecommunication industry & IT department of several organizations. At present I am seeking to be engaged in an arrangement as an IT position where I can utilize my knowledge & experience gain through my study, work & learn new skills through job preparation to boost my career. Has professional experience working as a Senior IT Engineer with Ha-Meem Group, Senior IT Support Specialist with Banglalink Digital Telecommunications Ltd. as a system Support Engineer with Dynamic Information Solution in London & as a System & a Network Engineer with KDS Logistics Ltd in Bangladesh.

Key Skills:

CCNA Certified. (The Cisco ID number is: CSCO12512968)

Leadership Skill

Problem solving, Communication & Reporting skill.

Interpersonal, Managerial & Mentoring.

Time management, commitment & Initiative.

Computer Networking (LAN, WLAN, MAN Setup & Maintenance).

Programming C, VB.

Web Design & Developing

I have Knowledge & a good understanding of the Apple Platform.

An ability to stick to strict deadlines

An ability to prioritize and delegate

A keen eye for detail

A technical, logical thought process

CCTV Installation & Maintenance.

GPS Vehicle Tracking System.

Office Administration.

Windows Server 2008/2012.

Mail Server.

Remote Support using VNC, LYNC & Team Viewer.

Special Qualifications:

I’m always a positive thinker & have shown me in organizing & optimizing IT Service Functions.

Self-motivated with a firm dedication to meet deadlines,

Properly Problem solving capabilities.

Knowledge of different host operating systems.

Can-Do, strong personality, Timming, politeness is part of my character.

Desire to travel anyplace in the world to forge with a renowned organization where I can boost my career & utilized my knowledge & gather more.

Professional Experience:

Senior IT Officer (February 2017 to Continue)

Ha-Meem Group

Company Location: Gawsia Tofayel Tower (3ard Floor), Agrabad, Chittagong.


Installing and configuring computer hardware, software, systems, networks, printers and scanners

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Repairing and replacing equipment as necessary

Testing new technology

Network Interface Design (LAN, WAN, WLAN) & maintenance.

Punch Machine data processing for Attendance purpose.

CCTV Monitoring & Maintenance.

Vehicle Operation Management software maintains.

Vehicle Tracking software maintains.

Train-up to user for IT related issue.

Outlook setup & troubleshooting.

IT asset purchase & service dealing with vendors.

Other IT related all kind of responsibility.

Senior IT Support Specialist (December 2012 to February 2017)

Banglalink Digital Telecommunications Ltd.

Company Location: Tiger’s Den, Plot # 04, Bir Uttam Mir Shawkat Sharkar, Gulshan-1, Dhaka-1212


IT Support Level – 1 to End Users

Give different types of Software, Hardware, Servers and Network based technical solutions to the Employee of Banglalink (Include Top Management, CXO & VIP level of internal Banglalink and External foreign mother companies guest Employee)

IT Asset Management using WIMS

IT Asset distribution Monitoring & keeps record in excel file

Hardware & Software maintain & troubleshoot.

Call Centre Software installation. (AVAYA Agent, AVAYA OneX Communicator, Symon Inview, PCS Agent, PCS Supervisor, AVAYA IC, Map Info, Audio Hotfix, Avaya Softphone, Puty, WinSCP, SP etc.)

1st Level IT Support for all IT problems to Banglalink user end (Approx 2500 users).

LAN, MAN, WAN, VPN Configure & 1st level Support

Remote Support given to remote user of Banglalink regional office.

To offer expert support to telephone and email requests from users for all PC hardware, software and connected peripherals.

Presenting the presentation over the projector & VC

Monitoring and Maintaining Computer Sysems and Networks.

VC Support: Video conferencing support to high level users through CISCO & AVAYA systems.

Talking to users/clients through a series of actions, either face to face or over the telephone to help setup system or resolve issues.

To set up and configure operating systems to agreed standards under the guidance of the Team Leader.

To bring home the bacon at all times a professional, courteous and speedy reaction to individual users.

To assist in the compilation and maintenance of an accurate inventory of hardware and software.

Communicating and negotiating with users, specialists, other staff and providers.

To communicate with Vendors for the warranty claim of IT Assets.

Playing with multiple Technical platforms.

IT Support Level – 2 (Admin Level)

Performing Active Directory functionalities with secure and efficient administration.

Managing Groups in AD.

Managing User & Service Accounts with duration.

Managing User profile in computer & troubleshooting.

Arrange Training sessions for New joiner in Call Center (IT Platform)

Closely Monitoring, Training, Guiding to new joiner & Junior in IT Department.

Create document support guideline of new software installation process for future new joiners.

Team Leading on the absence of the Manager.

User Accounts Extend & Password reset by Active Directory.

UAT (User Acceptance Testing) for any New software installation to all Banglalink users PC

Planning In Implementing structured LAN, WLAN for New office setup.

Making roster of our team members.


Three Times Best Performer selection in IT Support by Banglalink IT Management.

System Support Engineer (Part Time)

Dynamic Information Solution, London, United Kingdom. (January 2011 – January 2012)


Administering & designing LANs, MANs, and WANs internet networks.

Communicating and negotiating with users, specialists, other staff and providers.

Investigating, diagnosing and resolve all network problems.

Defending pre-packaged software applications on the LAN.

Network connectivity troubleshooting, ping, tracert etc.

Playing with multiple technology platforms.

System & Network Engineer

KDS Logistics Ltd., Chittagong, Bangladesh, (March 2008 – December 2009)


Administering & designing LANs, MANs, and WANs internet networks.

Installation, Configuration & maintenance of Server, PC, Switch, Router Firewall & LAN.

Responsible for communication protocols, configuration, integration & security.

Communicating and negotiating with users, specialists, other staff and providers.

Upgrading and repairing faults on CIS systems, networks & peripheral equipment.

Investigating, diagnosing and resolve all network problems.

Maintaining pre-packaged software applications on the LAN.

Network connectivity troubleshooting, ping, tracert etc.

Work with multiple technical platforms.

CCTV Installation, Maintenance & Monitoring.

Network, CCTV installs & Designing with Fiber Optic Cable.

Develop & maintain punch card attendance for office employees.

IT related all other employment.

Lecturer (Computer Department)

National Polytechnic College., Chittagong, Bangladesh.

Educational Qualifications:

Diploma In Computer Engineering

National Polytechnic College, Chittagong, Bangladesh. (Under of Bangladesh Technical Education Board)

Passing Year: 2007

Obtain: 3.60 out of 4

Duration: 4 Years

Secondary School Certificate (Science)

Rahamatpur High School, Sandwip, Chittagong, Bangladesh.

Passing Year: 1999

Obtain: 1st Division

Professional Qualifications:

Cisco Certified Network Associate (CCNA).

Home Office Project Support

Subjects Covered: VPN Connection Setup, User Support by the VPN use of IT related issues, Troubleshooting etc.

Banglalink Digital Telecommunications Ltd. Dhaka, Bangladesh.

Network Knowledge Shearing

Subjects Covered: LAN, WLAN, MAN, WAN Setup, configuration & troubleshooting, Remote Support etc.

Banglalink Digital Telecommunications Ltd. Dhaka, Bangladesh.

1st4sport Level 2 NVQ in Spectator Safety

The awarding body for active learning and leisure, London.

Fire Marshal, 1st Level

Fire Safety Awareness Board, London

International Ship & Port Facility Security (ISPS) Code

Chittagong Port Authority.

Career and Application Informations:

Looking for : Mid Level Job

Available for : Full Time

Notice Period : One Month (More Short Time for Emergency)

Preferred Location : Any Where in the World.

Preferred Organization : IT Department in Any kind of organization.

Personal Info:

Father’s Name : Humayun Kabir

Mother’s Name : Khatija Begum

Date of Birth : 10 March 1984

Gender : Male

Marital Status : Married

Nationality : Bangladeshi

National ID No : 159**********

Religion : Islam (Sunni)

Passport No : BA0509651

Permannet Address : C/O: Abdur Rashid Maladar Bari, Vill & P.O: Rahamatpur, P.S: Sandwip, Dist: Chittagong, Bangladesh.

Interests & Hobbies:

Enjoy so much Travelling, Long drive & Social work. Football, Cricket & Badminton is my preferred mutants. Love to spend time with acquaintances and family & goes out and hanging round with them in my leisure time.

Reference (s):

Md Mainuddin

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