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Customer Service Medical

Madison, Wisconsin, United States
May 29, 2018

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LEAH A. SPOFFORD 513-***-****

OBJECTIVE Entry-level position as a medical, academic, or scientific employee

EDUCATION Maranatha Baptist University, Watertown, WI

BS Biology-Pre-Medical

May 2012

Dean’s List 2009-2012

Related Course Work

Organic Chemistry I, II Pathophysiology

Biochemistry Anatomy and Physiology I, II

Microbiology Drugs and Solutions

Calculus Physics I, II

EMPLOYMENT 9/2012-present: Sterile Processing Technician

University of Wisconsin Hospital and Clinics, Madison, WI

Decontaminate, assemble, inspect, and sterilize surgical instruments

Coordinate and resolve issues with peers and various departments

Disinfect patient care equipment; test, transport, and order items

Operate pasteurizer and endoscope reprocessor; document; verify records

Perform quality control checking and chemical monitoring; oversee peers

5/2010-8/2011 and 2/2012-4/2012: Customer Service Crew Member

McDonald’s, Dodgeville, WI; McDonald’s, Watertown, WI

Operated drive-thru station and front counter position; resolved issues

Interacted and transacted business with customers; operated cash register

Developed communication skills; ensured customer satisfaction

8/2008, 7/2009-8/2009, and 6/2010-8/2010: Housekeeper

Private family, Cincinnati, OH; Round Barn Lodge, Spring Green, WI

Maintained upkeep of the lodge rooms and the residential facility

6/2007-7/2007: Volunteer Summer Camp Food Service Aide/Counselor

Camp Chetek, Chetek, WI

Cooked, cleaned, assembled, delivered food, waitressed, and counseled

7/2005-6/2012: Child Care Technician

Jensen, Diebert, and Sears residences, Spring Green, WI

Sharpened my learning of how to take care of children ages 1-9

Created activities, transported, prepared meals, and ensured safety

HONORS, SKILLS, Volunteer at Oak Park Nursing Home; experience in clinical settings and skills

AND SELECTED Achieved sterile processing and distribution certification; laboratory experience

EXPERIENCES Proficient in Microsoft Word and in typing; experience in clinical pharmacology

Executed various chemical, microbiological, and biological experiments

Cultured various bacterial and viral strains; dissected

Received biology scholarship toward BS; studied living microorganisms

Voluntarily assisted and co-taught preschool for a private school

High school valedictorian with 4.0 GPA; senior high highest GPA 98.45

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