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Customer Service Data Entry

Carrollton, Texas, United States
mid scale
May 29, 2018

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Adam Suarez

Carrollton, TX *****


Work Experience

Total Loss Specialist, Auto Claims

Metropolitan Property & Casualty Insurance - Irving, TX

September 2004 to February 2018

Negotiated and evaluated first and third party total loss vehicle claims in all States, to evaluate vehicle damage with repair shops to finalize estimates, determined replacement cost value, managed length of rental vehicle use, set up and managed salvage vehicle disposal, completed all State required vehicle title documentation for salvage sale, explained claims process and rental car limitations to customers and attorneys, negotiated claim settlements based on individual vehicle merits, communicated with other departments on possible subrogation and fraud issues, reviewed estimates from repair shops to determine constructive total losses and consulted independent appraisers to advise on repair vs total loss status of vehicle using State guidelines and/or salvage value, complete vehicle value research using NADA, CCC, Mitchell, internet search for comparable vehicles, negotiated refurbishment costs, issue payments for; carseats, towing and/or storage bills, rental car

Auto Appraiser and Total Loss Settlement rep

Nationwide Mutual Insurance Company - Grand Prairie, TX

January 2001 to April 2004

photograph/document damage, complete damage repair estimates, determine repair vs total loss, investigate cause of loss to actual damage for fraud or SIU referral, contact customers to negotiate and settle total loss vehicle values or advise to choose a repair shop and request the vehicle to be transported, review, assist and evaluate vehicle title transfer documents with auto auction and vehicle owners, issue claim payments, complete required State letters and forms, explain the coverages, subrogation process, determine last day of rental vehicle use.

Auto Claims Adjuster

Amco Insurance - Farmers Branch, TX

October 1999 to September 2000

Investigate property damage claims to determine liability, obtain loss statements from involved parties and witnesses, review police reports, damage appraisals, scene investigations to complete liability assessments to communicate with policyholders, claimants and attorneys, arrange vehicle repairs, requests payments, authorize and monitor rental vehicle use, refer bodily injury claims to other departments

Auto Damage Field Appraiser

State Farm - College Station, TX

May 1992 to September 1999

photo document vehicle damage, complete auto damage estimates at agent locations, repair shops, wrecker lots, customer home or business, print estimates and issue payments, explain the repair, rental and supplemental payment process to agents and customers, re-inspect vehicle repairs at shops to verify repair compliance and negotiate supplemental payments


Gregory-Portland High School - Portland, TX


Adjuster - Property and Casualty

December 1999 to November 2018

Texas License # 521991

Additional Information

24 years in insurance claims with knowledge of the full auto claims handling process, excellent written/ oral communication skills, excellent internal and external customer service skills.

Computer Skills

PC literate, Typing Speed 30 WPM, Data Entry Mainframe Terminal, Email, Outlook, Photoshop, Internet Browser (Internet Explorer, Chrome, etc), Peripheral Devices (Scanners, Printers, Fax, etc), Presentation Software (PowerPoint, Flash, etc), Spreadsheet Software (Excel), Utility Software (AntiVirus, File Compression, Disk Defrag. etc), Word Processing Software (Word, WordPerfect, etc) Additional Computer Skills Mitchell, CCC one, Lync, Audatex, Lexis Nexis database, ISO

References and Salary requirements

available upon interview

Contact this candidate