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Customer Service Assistant

Location:
Corcoran, California, 93212, United States
Posted:
May 27, 2018

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Resume:

JULIE HERRERA

**** **** **** ***. ********, CA **212

559-***-**** ac5mzc@r.postjobfree.com

CAREER SUMMARY

Outstanding Administrative Assistant with 10+

years experience seeking a full time position in

the capacity of Admin Assistant, Office Assistant

or Receptionist.

Highly resourceful, flexible, innovative and

enthusiastic who possesses a considerable

amount of office skills and knowledge.

Can absorb new ideas and concepts quickly and

with quality and accuracy.

Well organized, excellent team player with a

proven ability to work proactively in complex and

busy office environments.

Excellent customer service skills

KEYS SKILLS

Technical

Microsoft Word

Microsoft Publisher

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Google Docs

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Adobe Acrobat Pro

Social Media

Various Real Estate related

programs

Familiar with CP4000

Administrative Abilities

Maintain electronic and

hardcopy filing system

Document control

Provide orientation and

training of new staff

Comprehensive knowledge of

Microsoft and Adobe products

Scheduling and Preparing

meetings

Effective organizational skills

Resolving administrative

problems

Supervising clerical staff

Superb Customer Service

Typing 45wpm

EDUCATION

Phoenix Highschool 1992

General Ed Diploma

Concorde Career Inst. 1994

Medical Assisting Diploma

Los Medanos Com. College 2002-2004

Working on AA Not yet

Completed

WORK EXPERIENCE

Family Dollar

ASM April 2015-June 2016

Managing store, Train Employees

Truck duties: Receive truck, offloading, stocking, overstock management, push, supervise crew

Inventory control

Open/Close store

Cash Management, budget, scheduling

CSR April 2015-Ocotber 2015

Cashier, Money handling

Excellent Customer Service

Put out merchandise, brand & recover store

Target November 2013- December 2014

GSA

Began as cashier, guest satisfaction, guest services, process purchase & returns.

GSA/Supervisor – managing front end of the store, including cashiers, guest service and food Design by Julie September 2009- August 2014

Self Employed Design

Owner / operator creating marketing materials for clients to include business cards, brochures, flyers, post cards and various other forms of marketing media.

Design logos and help create brand

Century 21 Tahoe Paradise January 2007- August 2009 Agent Service Coordinator

Managed and maintained 3 Real Estate offices with 75+ full time agents.

Training new hire employee and agents

Marketing both digital and print for the company and individual agents.

Maintain office flyers and inventory of all company homes on the market.

Create CMA analysis and marketing packages for all agents at their request.

General front office duties w/ heavy phones

Maintain all agent license renewals

Responsible for all incoming and outgoing agent referrals through both the Century 21 network, Cartus and several other referral sources.

Century 21 Ruby January 2006- January 2007

Receptionist to Broker

Answer multi-line phone at main office for more than 3000 agents

Scheduling appointments, meetings, inspections, notary appointments

Maintain all office equipment, supplies and inventory

Process all incoming commission checks, emails, fax and U.S. mail

Create and maintain database for 3000+ agents and license renewals Tahoe Rental Connection January 2004- January 2006 Assistant Manager

Manage and maintain 100+ longterm rentals and 200 vacation rentals

Marketing, to include web, print and email

Train new employees, schedule all housekeeping longterm and vacation

Maintain all payments and assist bookeeper



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