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Project Manager, Program Manager

San Antonio, Texas, United States
May 27, 2018

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Jesse Bickel – MS, PMP

**** ***** *** ********* ***

San Antonio, TX 78235 • 434-***-****

Qualifications Profile

Dedicated, loyal and results driven Director / Manager / Professional with more than 14 years of proven success delivering consistent products through effective management and leadership. Continually promoted quickly for excellence in performance and drive. Heavily experienced in Higher-Ed, Commercial/Private sectors and the DoD.

Extensive experience in Program Management and Project Management deliverable execution

Asst. Director over daily operations and personnel for Liberty University Network Operations

Effectively partner with cross-functional teams to develop unified strategic direction, set priorities and resolve daily issues

Master’s of Science in Business Management and Leadership (2012)

Honorable Discharge – U.S Army – Top Secret / SCI Cleared (Inactive as of 2014)

PMP Certified #1703626 (Active through 2020)

Fluent on full Microsoft Office Suite to include Project, Service-Now, Adobe, Trello etc.

Professional Experience

Liberty University – Lynchburg, VA

Network Operations Manager / Asst. Director 02/2016 – Present

Manage and direct daily operations of the campus network to include all wired, wireless and classroom/call-center technologies. Operations include daily reports, budget development & management, incident command and maintenance of network integrity. Operations also included the oversight and execution of Program and Project management, road-mapping and demand process through to execution.

Key Achievements:

Reduced departmental budget by 33% while maintaining operational effectiveness and employee development.

Successfully developed a strategy and migrated to a new enterprise level unified communications platform for the campus call centers and enterprise lecture capture platform for campus classrooms.

Successfully reduced the department financial burden through the audit and renegotiated of outdated service contracts and support contracts.

Supported and developed a Dev-Ops team to adapt to the changing technologies and mission of customer demands.

Performed user and supervisor functions within service now, report generation, ticketing and change process.

Liberty University – Lynchburg, VA

Program Manager, 05/2015 – 02/2016

Lead network operations program for Liberty University which supported the demand projections based off centralized IT initiatives for Network Operations. These programs include campus emergency services, collective negotiations of service contracts, infrastructure modifications and interactive fan/student experiences. Responsibilities also included development of departmental budget and management of project management team.

Key Achievements:

Managed and developed yearly fiscal budget for Network Operations with no overages or amendments.

Developed capacity plans and predictive models for proper scaling of upgrades, life cycles and budget planning.

Developed and established standards model for program/project management and enforced practices throughout the department and IT wide.

Liberty University – Lynchburg, VA

Sr. Project Manager, 05/2014 – 05/2015

Balanced campus initiatives and customer requests by managing close support and review of resources, budget and competing priorities. Routinely supported 8-12 projects at any given time while supporting product review and roadmap control for network services product and developed release schedule per executive priority, resources and industry demands.

Key Achievements:

Successfully completed $2Million + campus network upgrade to support 10G backhaul

Established standard of practice for business cases and chartering for project initiation

Evaluated and reviewed new and current campus technologies for establishment of standards and reduction of product duplication

Black Box – Amherst, VA

Sr. Project Manager / Country Manager 04/2010 – 05/2014

Served as a forward deploying Sr. Project Manager domestically and internationally to support management of all phases of various IT projects to include solicitation, chartering, executing, monitoring and closing on commercial and DoD contracts. (Est. $20 Million) Established PMP Certification.

Key Achievements:

Lead manager of the 5th Signal Command relocation to Wiesbaden Germany and Cisco geo-redundant cluster

Theater Manager in support of Kuwait Call #48 base infrastructure modification program

Established practices around proactive risk mitigation, potential schedule slippage and adherence to contractual compliance.

Black Box – Amherst, VA

Sr. Voice / Proposal Engineer 03/2008 – 04/2010

Proactively engaged government solicitations through the development and submission of contract bids. Collaborated with engineering teams to support joint objective and engineering based solutions that met requirements and submission criteria.

Key Achievements:

Routinely performed network analysis of customers sites in effort to relieve financial burdens

Performed and managed QA/QC on awarded contracts to ensure proper remediation, delivery and accepted of all contract terms

Awarded commander’s accommodation for successful disaster prevention during a catastrophic outage at Al Dhafra Air Base, UAE.

Black Box – Various

Voice Engineer, 10/2006 – 3/2008

Deployed worldwide to support customer networking needs to include operations, maintenance, installation and commissioning. (Cisco, Nortel, Avaya, PacStar, REDCOM etc.)

Key Achievements:

Oversaw accreditation testing for all new networking systems going on the Government APL and passing JITC Testing.

U.S. Army – Japan & Texas

Voice Technician, 2/2003 – 10/2006

Elevated through performance to support strategic commercial systems outside standard Army norms and units supporting critical intel and network equipment.

Key Achievements:

Successfully managed all network assets for inventory control, preparations and deployment for 3rd Signal Brigade in support of Operation Iraqi Freedom (2006)

Lead Engineer for network asset life cycle replacement for 58th Signal in Okinawa Japan

Managed intelligence up to Top Secret-SCI to support DoD Agencies and various war efforts

Education and Professional Development

Master’s Degree – Business Management and Leadership (2012)

Liberty University - Lynchburg, VA

Bachelor’s Degree – Business Management and Administration (2010)

Eastern Oregon University - Le Grande, OR

PMP Certified #1703626 (Renewed 2017)

Project Management Institute

Contract Management Principles and Practices – DoD, Federal & Commercial – (2015)

Strategy Execution – ESI

Other Experience

Varsity Boys Lacrosse Head Coach - 2008 - Present

Jefferson Forest High School - Lynchburg, VA

Colligate & High School Football and Lacrosse Official Coach - 2010 - Present

Colonial Officials Association - Lynchburg, VA

Professional References

Richard Lee – Media Services Director- Liberty University

1-434-***-**** –

Randy Jackson – Program Director/Federal Market – Harris Corporation

1-434-***-**** –

Ginger Baldwin – Account Manager – Sycom Technologies

1-540-***-**** –

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