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Staff Management

Location:
Moseley, Virginia, 23120, United States
Salary:
85,000
Posted:
May 27, 2018

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Resume:

Karen D. Verdon, LPC

540-***-****

ac5mvo@r.postjobfree.com

OBJECTIVE

Program Administrator/Manager

PROFILE

Detail-oriented and versatile professional with solid, highly responsible experience. Proven facilitator with the ability to relate to individuals of diverse backgrounds. Strong combination of supervisory knowledge with proven leadership and motivational skills.

Management/Leadership Skills: Enthusiastic individual with excellent work ethic. Demonstrated comprehensive knowledge of management techniques, organizational development, team building and project execution.

Quality Assurance Leadership: Flawlessly supervise operations requiring strict attention to detail.

Organizational Communications: Develop positive working relationships with other professionals. Maintain regular written and oral communication with technical and management personnel.

Foster an atmosphere of open, direct communication and team cohesiveness to elevate organizational productivity, efficiency, and technical infrastructures. Formulate and convey professional vision to personnel. Effectively match the message to the audience.

KEY COMPETENCIES

Confident Communicator

Program Development

Problem Resolution

Program Facilitation

Research and Analysis

Staff Development

Training/instruction

Interpersonal Skills

Presentations

EXPERIENCE HIGHLIGHTS

●Solid experience in Social Care management for children and adults.

●Ability to motivate multi-disciplinary teams and achieve significant results.

●Ability to work under pressure on own initiative and to specific targets.

●Practical knowledge of inter-disciplinary principles and developmental psychology.

●Excellent interpersonal, communication and negotiation skills on all levels.

●Adapt well to challenges, resilient and tenacious. Absolute dependability and dedication to providing professional excellence.

●Demonstrated ability to handle multiple tasks, providing motivation, training, and leading by example. Utilize sound judgment when making decisions. Enthusiastic, clear and concise. Good listener.

●Skilled in developing strong rapport with staff members through individual consultation, resulting in increased efficiency, cohesion and team loyalty. Well organized and detail oriented.

●Adept and experienced in problem solving and providing solutions.

●Excellent qualifications in leadership and interpersonal communications.

●Exercises analytical ability, judgment, discretion

●Executive level decision-making, team building and problem solving skills. A proven acumen for quickly assessing situations and responding with viable solutions

PROFESSIONAL EXPERIENCE

Clinical Supervisor/Supervisor of Residents in Professional Counseling

Health Connect America

Culpeper, VA

Supervisor: Mindy Willingham 540-***-****

06/14 to present

Assists the Regional Director with the provision of clinical services

Full time clinical supervisor managing 18 clinical staff and overseeing two counties

Provides an average of 4 hours of supervision per week with each supervisee

Mandatory face-to-face meeting monthly to assist clinical staff with caseload

management related to organization of caseload and productivity, clinical approaches to cases

assigned, discuss quality and integrity of clinical documentation, professionalism and professional

development.

Mandatory audit review of clinical records monthly.

Assists staff throughout the day and week as needed via phone and email on all clinical needs.

Accompanies counselor to multi-disciplinary meetings and court hearings, if needed.

Accompanies counselor to community-based sessions with new clients within their first 30 days of admission.

Participates in quality assurance activities monthly to include meetings and phone interviews with clients, parents/guardians and case managers.

Remains available to clinical staff 24 hours daily to assist with crisis intervention.

Responsible for new hire training, development and ensuring completion of mandatory human resources paperwork for new hires assigned as supervisees.

Provides on and off-site supervision of Therapeutic Day Treatment teams.

Assists the Regional Director in appraising staff performance and recommending and implementing disciplinary/corrective action as necessary.

Participates in weekly site management meeting and weekly staff meeting.

Recommends, prepares and facilitates trainings as necessary to assist staff in better meeting the needs of clients.

Prepares written diagnostic assessments, assessing clients from multiple perspectives, including family functioning, psychological/emotional, social, academic, medical, behavioral, substance abuse, skills, strengths, barriers to economic self-efficiency, treatment history.

Provide direct clinical services to clients, including individual, family, couple, and group therapy, and issue-specific or educational groups.

Fulfills all documentation, case management and billing functions for providing direct service.

Provides weekly individual clinical supervision and monthly group clinical supervision to counseling interns who require hours for licensure.

Clinical Supervisor

National Counseling Group, Inc.

Fredericksburg, VA

Supervisor: Frank Valentine 540-***-****

12/2012 to 04/2014

Assists the Site Director with the provision of clinical services

Full time supervisor managing 10 clinical staff

Provides an average of 4 hours of supervision per week with each supervisee

Mandatory face-to-face meeting for 1 hour weekly to assist clinical staff with caseload

management related to organization of caseload and productivity, clinical approaches to cases

assigned, discuss quality and integrity of clinical documentation, professionalism and professional

development.

Completes the Supervisor Report weekly during the 1 hour face-to-face supervision

Mandatory review of clinical records in Penelope prior to 1 hour meeting to ensure proper and

Complete documentation of clinical and case management activities.

Assists staff throughout the day and week as needed via phone and email.

Accompanies counselor to multi-disciplinary meetings and court hearings.

Accompanies counselor to a community based session with new clients within their first 30 days of admission.

Participates in quality assurance activities monthly to include meetings and phone interviews with clients, parents/guardians and case managers.

Remains available to clinical staff 24 hours daily to assist with crisis intervention.

Responsible for new hire training, development and ensuring completion of mandatory human resources paperwork for new hires assigned as supervisees.

Provides on and off-site supervision of Therapeutic Day Treatment teams.

Assists the Site Director in appraising staff performance and recommending and implementing disciplinary/corrective action as necessary.

Participates in weekly site management meeting and weekly staff meeting.

Recommends, prepares and facilitates trainings as necessary to assist staff in better meeting the needs of clients.

Prepares written diagnostic assessments, assessing clients from multiple perspectives, including family functioning, psychological/emotional, social, academic, medical, behavioral, substance abuse, skills, strengths, barriers to economic self-efficiency, treatment history.

Provide direct clinical services to clients, including individual, family, couple, and group therapy, and issue-specific or educational groups.

Fulfills all documentation, case management and billing functions for providing direct service.

Adheres to and upholds the guidelines and standards of NCG, which include DMHMRSAS and DMAS standards and guidelines, in the provision of supervision and clinical care.

Supervisor, Jail/Detention MH/SA Services

Rappahannock Area Community Services Board

Fredericksburg, VA

Supervisor: Sharon Killian 540-***-****

03/2012 to 12/2012

Supervises the work of therapists, psychiatrists and case managers assigned to RRJ and RJC.

Assigns and monitors schedules of all RACSB staff assigned to the RRJ and RJC.

Facilitates monthly meetings of the RACSB staff assigned to the RRJ and RJC and coordinates meetings, as needed, between treatment staff and facility staffs.

Assures acknowledgement and response to referrals and requests for treatment.

Assures compliance with RRJ and RJC policies with respect to suicide precautions.

Remains abreast and advises treatment staff of relevant changes in RRJ, RJC and RACSB policy.

Relays to the relevant facility supervisor any essential information from treatment team staff related to the health and safety of inmates of RRJ or residents of RJC and to the security of the facilities.

Provides direct consultation and guidance to supervisees through regularly-scheduled supervision and performance evaluation.

Assures that continuity of care standards are met for persons discharged to RRJ and RJC from state psychiatric facilities.

Assists in the provision of crisis intervention services, as needed.

Identifies service needs within the facilities and develops programs to meet these needs.

Develops and implements policies and procedures that will place programs in conformance with CARF accreditation standards.

Provides therapy services to participants of the Post-Dispositional Program of RJC.

Conducts intake interviews and develops diagnosis and treatment plans.

Conducts group, individual and family therapy sessions.

Prepares lesson plans and training materials for educational/treatment programming.

Prepares correspondence, progress notes and other records on individual progress and contacts and prepares related reports and testifies in court.

Inputs psychological data to agency staff for individual placements, care and treatment.

Consults with agency treatment staff and representatives of other agencies or programs; makes referrals, and provides and coordinates individual case management services.

Provides crisis intervention.

Serves as a liaison between facility and RACSB administration and staff.

Attends, as requested, meetings with the RRJ and RJC management staff.

Participates in scheduled supervision with RACSB Director of Clinical Services.

Consults, as needed, with RACSB staff to assure continuity of care.

Thorough knowledge of the diagnosis and treatment of the mentally ill and/or substance-abusing population within a correctional setting and related individual, group and family therapy and counseling techniques and practices; thorough knowledge of participant management guidelines for Virginia; good knowledge of office management practices; ability to establish and maintain rapport with the individual population; ability to work collaboratively with a wide range of constituents and stakeholders, including jail officers and administrators, community-based service providers and state psychiatric facility staff. The incumbent must be comfortable providing expert testimony in both oral and written formats. Ability to function calmly in stressful situations; ability to communicate effectively, orally and in writing; ability to maintain individual records.

Juvenile Drug Treatment Court Supervisor

Rappahannock Area Community Services Board

Fredericksburg, VA

Supervisor: Sharon Killian 540-***-****

08/2009 to 03/2012

●Supervises recruitment and performance of employees to include: assigning, distributing, evaluating work; coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, recommending and completing performance reviews, recommending and administering discipline, approving/signing timecards, training employees, keeping abreast of EEO principles and being alert to alcohol/drug abuse to take appropriate action. Ensures that staff is providing services in compliance with state and licensing standards. Assists staff in meeting court, treatment and documentation requirements.

●Responsible for the provision, supervision and planning of the entire treatment program of drug court.

●Develop short and long term prevention strategies and recommendations during consultations and briefings and recommended actions

●Apply knowledge in alcohol and drug program mission, and functions to offer recommendations for program change

●Provides Drug Court intensive outpatient adolescent and parent educational groups and develop specific training modules that includes lesson plans, supporting visual aids and specialized information in response to identified trends and needs and offer/provide training.

●Provides Drug Court intensive outpatient adolescent and parent educational groups.

●Reviews proposed changes to program plans and project proposals to see that all statutory and regulatory requirements are met within the Program.

●Conducts intake interviews and intensive assessments, gathering and obtaining data and developing diagnosis and treatment plans.

●Responsible for the provision, supervision and planning for Phase 1, 2 and 3 of Drug Court Treatment groups.

●Works with individuals, developing new and improved coping, problem solving, communication skills and healthy recreational activities.

●Informs families of services available within the community and how they can best use the services.

●Reports to the court on progress in treatment for all individuals involved in the Drug Court Treatment services.

●Carry a caseload of no more than three individuals to whom intensive outpatient and in home services are available - 24-hour, 7-days-a-week.

●Writes reports, service plans, progress reports, running records, and correspondence. Maintains individual case records and ensures confidentiality and security of case information.

●Participate in case reviews and in case staffing and jurisdictional Juvenile Drug Court Treatment team.

●Attends court as required by judges and to meet the needs, assess, and/or support individuals and their families.

Mental Health/Mental Retardation Intake Case Manager

Rappahannock Area Community Services Board

Fredericksburg, VA

Supervisor: Linda Wilson 540-***-****

09/2007 to 08/2009

●Conduct all intake assessments for persons age ten and over who have a diagnosis of Mental Retardation or are diagnosed with a Mental Illness.

●Assess needs and determine the appropriateness of, and need for, mental retardation/mental health services, and individual needs.

●Utilize knowledge of interviewing and supportive counseling techniques, social casework techniques and knowledge of the definition, causes, and program philosophy of mental retardation/mental health.

●Perform different types of assessments and use them in program planning.

●Maintain knowledge of clients’ rights, of local service delivery systems, including support services and knowledge of the types of MR/MH programs and services.

●Use effective oral, written and interpersonal communication principles and techniques.

●Negotiate with clients and service providers.

●Observe, record and report behaviors. Identify and document service needs.

●Communicate with different people in different and appropriate ways.

●Demonstrate a positive regard for clients and their families: treat clients as individuals, allow risk taking, avoid stereotypes of mentally retarded and mentally ill people, respect clients’ and families’ privacy and believe clients can grow.

●Promote and maintain communication and harmonious working relationships and liaison with federal, state, and local government agencies and private organizations, which have similar goals and provide information and/or services.

Field Supervisor/Coordinator

The Barry Robinson Center

Norfolk, VA

Supervisor: Walt Stone 757-***-****

01/2004 to 05/2004

●Provided therapeutic services to at-risk youth and families within the home.

●Facilitated comprehensive management within a demanding environment, implementing strict quality assurance policies and coordinating daily operational activities.

●Supervised internal counselors working with a caseload of 5-6 young persons and families at risk of social exclusion.

●Devised and delivered strategic planning programs, liaised extensively with departmental staff on diverse services and ensured that targets were achieved.

●Initiated client relations procedures, disseminated information to all personnel and facilitated meetings and seminars.

●Coordinated care services between clients, relatives, counselors, and external referral agencies.

●Spearheaded marketing program for Home Base Program and launch of new office on the peninsula and surrounding environs.

In Home Therapist

Family Preservation Services

Hampton, VA

Supervisor: Alex Dryden 757-***-****

12/2000 to 01/2004

●Delivered in-the-home therapy to youth at risk of social exclusion and their families. Implement and maintain treatment plans for a caseload of three to four clients, compiled discharge plans and provided case management to establish client links.

●Created and facilitated staff training sessions in delivering service plans and progress.

●Worked in partnership with community agencies and schools to ensure service of treatment.

●Completed six months Juvenile Sex Offender Treatment Program offering treatment services for youth ages 10 to 20. Program included clinical interviews with the family and the individual as well as the use of assessment instruments.

●Provided treatment and aftercare services to juveniles who were evaluated through use of written assessments and clinical interviews.

●Counseling techniques included individual, group, family and home based therapy using a cognitive behavior approach with psychological-educational adjunct.

●Supervision provided included case consultation, case management, continuing education regarding juveniles with sexual behavior problems and sexual offenses. Included individual and group sessions addressing working with clients in the areas of relapse prevention, understanding the cycle of abuse and offending, victim empathy, own victimization, social skill development, anger resolution and management, health sexuality and isolation.

●Providing assistance in child/spouse abuse, domestic violence, group dynamics, family dynamics, family

Systems, and family advocacy; facilitating non-clinical training, program evaluations, and event planning;

develop and conduct briefs; disseminating legal information concerning family relationships and laws;

In addition, interpreting federal, state, and local human services policies, programs, and procedures.

Service Coordinator

Alta California Regional Center

Sacramento, CA

Supervisor: Anne Kitt 916-***-****

06/1999 to 11/2000

●Provided supervision of case management services for people with learning and developmental disabilities.

●Services included Developmental Disabilities, Mental Retardation, Cerebral Palsy, Epilepsy and Autism.

●Assessed most appropriate provisions in accordance to the clients’ life-long needs.

●Interacted with community agencies; forged partnership to effectively implement relevant prevention services. Initiated, developed and monitored individual program plans, working with multi-disciplinary specialist teams.

●Managed procurement of services for clients and their families in their own communities.

EDUCATION AND TRAINING

Master of Science in Sociology: Concentration in Marriage and Family Therapy

Valdosta State University – Valdosta, GA 1999

Bachelor of Arts in Sociology

Valdosta State University – Valdosta, GA 1997

Associate of Arts in Social Work (equivalent, BTEC National Diploma)

Lowestoft College of Further Education – Suffolk, UK 1993

Certifications and Professional Development:

LPC for the state of Virginia

Clinical supervision certification for Counseling Interns

Certified Clinical Trauma Specialist – Individual (CCTSI) Trauma Institute International, April 2018

Current on First Aid and CPR

AWARDS AND RECOGNITION

Master of Science in Sociology: Concentration in Marriage and Family Therapy/Professional Counseling

TECHNICAL/COMPUTER EXPERTISE

Microsoft Office Suite



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