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Customer Service Administrative Assistant

El Paso, Texas, United States
May 27, 2018

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Karen Kuykendall

Administrative Assistant

El Paso, TX


Authorized to work in the US for any employer

Work Experience

Administrative Assistant


November 2014 to April 2016

• Accurately processed all payroll paperwork

• Input manual timesheets into computer database to an electronic form

• Verified all hours worked and bills to client to match payroll with excellent attention to detail skills

• Collected and managed accounts receivable and accounts payable duties

• Handled customer and corporate e-mails and phone calls with excellent written and verbal communication skills

• Preformed general clerical duties such as photocopying, faxing, and filing

• Worked well under various stressful and time sensitive situations Customer Service Representative


May 2008 to May 2010

• Processed payments to bring past due accounts to current

• Entered information from various accounts and billing into computer database with strong attention to detail skills

• Supervised 20 agents and assisted with high volume supervisor calls

• Responded promptly and answered/resolved customer inquiries and complaints

• Identified, researched, and resolved customer issues using several computer systems

• Worked well under various stressful and time sensitive situations

• Acknowledged as a top representative with high accuracy rate Customer Service Representative


August 2007 to April 2008

• Began the financing application process for customers in need of financial assistance

• Assisted with entering all processing information accurately into company system

• Received up-front customer payments from Sales Representatives in the form of a personal check or credit card

• Provided the customer with basic product information and set-up of appointment

• Assisted with excellent customer service skills and excellent verbal and written communication


Bachelors in Business Management in Accounting

University of Phoenix

January 2018

Associates of Applied Science in Ophthalmic Technician El Paso Community College


35 WPM, AUTOMATED PAYROLL, database, high accuracy, payroll Additional Information


• 5+ Years of Data Entry Experience

• Strong Attention to Detail

• High Accuracy Level

• Type 35 WPM

• Entering Information into Computer Database

• Ability to Work Under Various Stressful and Time-Sensitive Situations

• Payroll Processing

• Extensive Accounting Knowledge

• Proficient in Microsoft Office Suite

• Strong Interpersonal Skills


MS Suite: Microsoft Word, Power Point and Excel

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