Manager Office

NANCY STARNES

**** ******** **** **. ********,SC 29209

– cell: 832-***-****

Email: ****************@*****.***

AREAS OF EXPERIENCE AND EXPERTISE

Health Care Management Human Resources Payroll / Insurance Excellent Communication Skills

Billing / Coding / Verification Supervision Skills Accounting Skills Team Player / Leadership Skills

Public Relations / Training Customer Service Rules / Regulations Multi-Detailed / Task-Oriented

Advertising / Marketing Emp. Benefits / 401K Claim Processing Professionalism / Work Ethics

EDUCATION

SUFFIELD UNIVERSITY – Twin Falls, ID 5/05

• Bachelor’s Degree: Business Administration

ALMEDA UNIVERSITY – Boise, ID 1/05

• Associates in Science Degree: Human Resource Management

• Notary Public Certificate (North Carolina) 2003 – 2008

Notary Public Certificate ( Texas) 2016

CATAWBA VALLEY COMMUNITY COLLEGE – Hickory, NC

• Lack 2 semesters from obtaining an Associate Degree in Applied Science in Business Administration with a Certificate in Health Care Management 1997 – 2003

• Undergraduate and Business Administration Courses 1976 – 1979

• Other: Completed over 200 hours of continuing education credit from national seminars and courses on FMLA, OSHA, COBRA, ADP payroll functions, Healthcare Management, Collections, Workman’s Comp Regulations, Supervisory Skills, Management Essentials, Employee Law and Practice, HCC- Cont. Edu,Workplace Diversity,Kronos,Peoplesoft,Lotus Notes,Performance Management, 1989 – 2016

APPALACHIAN STATE UNIVERSITY – Boone, NC 1969 – 1970

• Undergraduate courses

PROFESSIONAL EMPLOYMENT HISTORY

MD Anderson Cancer Center- Houston, TX 2/06-12/16

Promoted to Office Manager/Property Officer- Division of Cancer Medicine

. OFFICE MANAGER POSITION DUTIES:STARNES N RESUME

1.Personnel Management (20%)

A.Provides direct supervision of the division office administrative support staff.

B.Plans and coordinates administrative support staff work assignments by monitoring workloads and redistributing assignments to meet deadlines.

C.Ensures efficient utilization of administrative support staff. Is proactive in anticipating changes in priority, arranging coverage during personnel shortages and addressing increased demands for support services.

D.Orients and trains new administrative support staff. Conducts performance appraisals of clerical support staff. May participate in evaluating administrative support staff in accordance with institutional policy.

E.Addresses problems and questions regarding the clerical support staff in a thorough and timely manner, utilizing diplomacy. Counsels secretarial staff when necessary.

F.When appropriate, provides documentation of counseling/discussions conducted and actions taken with regard to secretarial staff attendance, behavior, or job performance.

G.Displays the ability to work closely with others, communicate clearly, develop efficient systems to promote a high level of productivity and to influence others to do likewise under occasional, highly stressful conditions.

2.Human Resource Coordination (25%)

A.Assists in the revision and creation of position descriptions for division office personnel.

B.Coordinates all personnel issues and actions and policy and procedure issues regarding the administrative support staff. Consults with the Division Administrator with regard to more difficult issues.

C.Performs all initial screening interviews for administrative support positions and makes hiring recommendations to the appropriate administrator within the division office.

D.Provides the Division Administrator with recommendations regarding promotions/demotions/terminations, merits, etc., for administrative support staff within the division office.

E.Tracks and verifies that division office employees and Department Chairmen have completed the requisite departmental and institutional forms for time off or travel.

F.Works with finance and human resource divisions to resolve funding, job level, or other personnel issues.

G.Interprets institutional and departmental policies for Department Administrators and Clinical Administrative Directors.

H.Creates automated performance evaluation forms for classified personnel based on the appropriate position descriptions.

I.Is the main timekeeper for the division office along with that of the Dept Administrators, Clinical Admin Directors and the Chairs of the Division. Performs entries, corrections, and also yearly audits . Produces reports . Main admin for the web schedule time keeping network.

3.Administrative Activities (10%)

A.Assimilates pertinent information in order to compose written correspondence.

B.Composes complex correspondence, often of a confidential nature, from basic information and routes appropriately.

C.Assists the Division Administrator in preparing, justifying and administering the division office budget.

D.Assists the Division Administrator in preparing reports and completing special projects.

E.Assists in developing and maintaining documents and forms.

F.Correctly completes and routes departmental and institutional forms.

G.Attends meetings in the Division Administrator’s absence and provides information on behalf of the division.

H.Meets regularly with Division Administrator to discuss current status of projects and to maintain a consistent dialog.

I.Provides support to other division staff as needed.

4.Physical Resource Management (25%)Property Officer

A.Manages the entire division’s annual physical inventory in accordance with the guidelines provided by Property Control.

B.Coordinates property control issues and ensures that all employees comply with the required procedures.

C.Assists with planning and orchestrating physical relocations and renovation projects.

D.Assists in maintaining the aesthetics of the division office’s administrative area.

E.Trains employees and handles all scheduling of the physical annual inventory.

F.Manages all types of activity in regards to transfers, trade in, and missing assets for the Division.

G.Maintains complete records of all depts. And centers for their annual inventory submission.

H.Works closely with Asset Management in regards to topics of changes to the activities of yearly assets in conjuction of advisement on forms or possible changes in methods.

5.Planning and Development A.Assists in division office planning.

B.Assists in the development and implementation of procedures for the administrative support staff of the division office.

6.Financial Management (10%)

A.As authorized signature on department M&O co/center, reviews and approves routine requests (such as airbills, conference rooms, audio visual equipment, keys and locks, etc.)

B.Assists in preparing, justifying, and administering the division office budget.

C.Manages the purchases of the purchasing card, is responsible for any and all items that were bought, perform the Pro-Card Reconcilation and produce the transaction log on a monthly basis, maintain records and backup for all purchases.

D.Act as back up to the Assoc Med Director of the Fellowship Dept for their procard purchases and perform the same duties for their dept when needed.

E.Oversee the reconciliation of the 10 account with review of the entries to make sure that it is correct.

7.Event Planning and Organization:(10%)

. Organize meetings and provide logistical support for meetings/conferences. (coordinate attendees’ calendars, type agenda, schedule catering, produce flyers, reserve visual/audio materials, etc.) Coordinate receptions and annual Division holiday celebration (facilitate site selection, work with caterer in preparation of menu, produce flyers, coordinate ticket distribution, register guest, assist with gift selections, etc.) . Also included in this category would be that of receptions for new admin hires and retirement .Events will also include the Faculty Awards Program and the DoCM Employee Recognition Awards Program which are annual activities.

Cisco Inc.- Houston,TX 10/05-2/06

Payroll and HR Benefits Administrator

■ SHURTAPE TECHNOLOGIES, LLC – Hickory, NC 7/02 – 8/05

Insurance and Benefits Coordinator / Human Resources

Duties included being responsible for all insurance programs for all employees, both locally and nationally; handling all new hires, terminations, and retirees entire benefit packages; maintaining all personnel records for benefits; enrolling employees into 401K program and verifying all information for hardship withdrawals; performing data entry for all payroll deductions; acting as the liaison for all insurance companies, including disability and life insurances; performing area studies on benefits and preparing spreadsheets; supervising the front office part-time receptionist; assisting with “Return to Work Program” in cooperation with Workman’s Comp and also the Wellness Programs; training Human Resource assistants in proper recordkeeping; assist company nurses in the coordination of FMLA and Medical Leave; and adhering to all confidentiality issues, rules, guidelines, and regulations.

*Accomplishments:

- Revamped the FMLA Program for 1,200 employees

- Developed and / or improved forms for reporting absentees, as well as dealing with all proper documentation

■ FRYE REGIONAL MEDICAL CENTER – Hickory, NC 10/02 – 8/05

Registration / Bed Control / Admitting Specialist (Second job / part-time work)

Processed all necessary documentation for patients checking in or out of the Patient Admissions Office; handled the verification of insurance and benefits; and continually performed data entry functions.

Resume of NANCY HEFNER STARNES( cont)

■ GRAYSTONE OPHTHALMOLOGY – Hickory, NC 5/99 – 7/02

Billing / Claims Processor / Collections Manager

Responsibilities included all aspects of patient billing, electronic claim filing, and collections for patient accounts for a 10-doctor practice; assisting with insurance and benefits verification; helping with posting of patient accounts; working with EOB’s and coding of accounts.

*Accomplishments:

- Assisted with numerous upgrades for improved billing and filing processes

- Implemented daily filing and reporting, which ultimately lead to increased profitability

■ SOUTHEASTERN EYE CENTER – Hickory, NC 1/99 – 5/99

Front Office Operations Manager / Coordinator

Handled all front office duties for a 4-doctor practice and surgical center which included receiving patients; scheduling appointments; posting to patient accounts; coding and pricing; insurance verification; acting as a liaison between patient inquiries and the corporate office; traveled to satellite office to train other employees; and responsible for accounts receivables, posting functions, and preparing reports / documentation.

■ CAROLINA COACH AND CAMPER / HICKORY AUTOMALL – Hickory, NC 1996 – 1999

Assistant to General Sales Manager (1998 – 1999)

Assisted the Sales Manager in all customer related functions, received and directed all sales and department calls, processed all data entry for Service Department; handled and processed all correspondence, ordered supplies, and assisted with all advertising / marketing functions.

Warranty Administrator / Office Manager (1997)

Administered all warranty claims, posted labor schedule service appointments, maintained all account receivables for the RV Department, and handled all customer service functions.

Human Recourse Manager (1996)

Duties consisted of interviewing, hiring, and terminations of all employees; administering benefit programs and salary administration; handled OSHA and Worker’s Compensation; and managed the receptionist’s work station.

■ MAGLA PRODUCTS, INC. – Statesville, NC 1994 – 1995

Personnel Manager / Office Director

Handled all recruiting, benefits, salary administration, performance evaluations, training, and communication programs; supervised Customer Service, Payroll, and Purchasing Departments.

■ BLUE RIDGE DISTRIBUTING COMPANY – Conover, NC 8/87 – 1994

Controller / Personnel Manager

Duties included managing all accounting functions, including accounts payable / receivables, payroll, taxes, and numerous business reports; managing the entire Personnel Department; and handling all personnel-related functions.

■ LEATHERCRAFT FURNITURE COMPANY – Hickory, NC 2/87 – 7/87

Payroll Secretary / Assistant to Personnel Director

Assisted the Personnel Director with all employee files, plant rules and regulations, OSHA files, and group insurance files; calculated and processed payroll for 250 employees.

■ VIEWMONT FAMILY PRACTICE – Hickory, NC 1979 – 1/87

Bookkeeper / Payroll Secretary / Appointment Secretary

Handled a variety of positions: Assisted the Office Manager; scheduled all appointments; maintained three sets of books that included a monthly budget report, quarterly tax returns, W-2 forms, and group administration.

AFFILIATIONS

American Business Women Association – Member Carolina Foothills Chapter

Ways and Means Committee – Recording Secretary

Piedmont Personnel Association – Member

United Way – Member / Contact Person

Frye Regional Medical Center – Volunteer

Notary Public of Texas

Awards;

MD Anderson Cancer Center- Performance Reward, awarded 5 times- 2006 2015

MD Anderson Cancer Center- Nominated for Division Recognition Award- 2009

NANCY H. STARNES

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