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Customer Service Representative

Ellenwood, Georgia, United States
May 26, 2018

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Louretta S. Dunbar 770-***-****


Morris Brown College, Atlanta Georgia

North Miami Beach High School, Miami, FL Diploma, August 1983 OFFICE EQUIPMENT

Mac computers, PC computers, copier and fax machines, scanners, 10-key adding machine, binding machines, PBX and switchboards


Typing at the rate of 45 wpm, Data entry at the rate of 10,000 keystrokes COMPUTER SOFTWARE

Windows XP, Microsoft Office, Windows 2000, Microsoft Word, Microsoft Outlook, Internet Explorer, Macintosh Operating System


Georgia Department Of Revenue Atlanta, GA October 2017-Present Customer service representative responsible for detecting fraud transactions and processing state of GA refunds.

Chime Solutions Marietta, GA April 2015- September 2017 Customer service representative responsible for enrolling united health care employees into medical plans. Also working with multiple companies handling medical and dental insurance plan enrollment and taking incoming calls while providing high quality customer service. The Roman Catholic Archdiocese of Atlanta Marietta, GA October 2014-April 2015 Customer Service, confirming event dates, scanning and organizing files. Making outbound calls, addressing complaints, resolve issues making sure letters was sent out to address the matter. City of Atlanta Atlanta, GA February 2014- September2014 Responsible for data input of all client data into the new clientele network. Customer Service setting up training class, answer calls regarding lost training information. Updating the system with up to date information. Research information. Bank of America Lockbox Atlanta, GA May 2012- February 2014 Responsible for operations processing payments into the data system. Customer Service answer calls regarding payments.

Logisticare Transportation Company Morrow, GA August 2010- March 2012 Processing trip claims into database while working in customer service department. Corresponding inbound and outbound calls to and from transporters and clients making sure service was of quality and vehicles were in compliance. Bank of America Jonesboro, GA January 2008 –July 2010 Responsible for processing payments into IRS accounts during seasonal tax peaks and posting payments on AS-400 system and talking with customers regarding their posted payments.

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