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Nashville, Tennessee, United States
May 26, 2018

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Cara Venske


Summary of Qualifications: Achievement-driven Customer Service Specialist with 13+ years’ progressive experience in providing exceptional service to customers by accurately handling customer accounts. I was responsible for the smooth, seamless and efficient operations of the company, which resulted in higher revenue. Excellent communication, problem solving and time management skills along with exceptional cash handling experience. I am currently seeking an opportunity within the Nashville market where I can apply my skillset, experience, knowledge and education to the benefit of the organization.

Check into Cash Smyrna, TN

Assistant Manager 2013- Present

Balancing cash, checks and payout money verifying that signatures are correct that written and numerical amounts agree, and that accounts have sufficient funds.

Examining checks for endorsements and verifying other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents

Monitoring vault to ensure cash balances are correct

Entering customers' transactions into computers to record transactions and issue computer-generated receipts

Verify accuracy of financial or transactional data

Resolves problems or discrepancies concerning customers/accounts

Monitoring and reporting compliance situations and collections

Southern Veterinary Clinic Smyrna, TN 2005-2011

Receptionist 2010-2011

Answering the phone and assigning calls to clinical team.

Making patient appointments and rescheduling appointments.

Checking patients in and out of the clinic.

Collecting payments per policy.

Prepare paperwork for patients as needed.

Distribute and handle mail

Prepare letters and general correspondence

Other duties as assigned.

Veterinary Assistant 2005-2009

Understand and follow all Standard Operating Procedures and Quality Assurance Standards

Assist the veterinary staff with examinations and procedures, and alert them to emergencies or other animal related problems

Calculate drug dosages and administration frequencies

Maintain medical records accurately

Assist the veterinary and research staff with surgical preparations and procedures

Place and maintain all forms and methods of animal identification in all species

Participate in all required trainings (topics may include: animal specific information and technical procedures, medical care, OSHA, regulatory, ASP support, and standard operating procedures).

Achieve and maintain a proficiency score of at least 95% within one year of appointment, and each year thereafter

Kroger Nashville, TN

Deli Clerk 2002-2005

Took orders, answered questions and performed suggestive selling.

Stocked, straightened and rotated the deli full serve cases and hot food cases as well as the deli freezer sections, self-serve, dry goods and bread shelve display areas.

Displays items by bringing out case goods from the freezer, cooler, repacking & over wrapping, weighing / pricing product out, and placing in the desired location.

Cleaned and maintained department equipment such as fryers, slicers, etc. by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.

Maintained clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; cleans floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.

Received inventory, stocks, verifies receipt of ordered product and orders.

Performed other duties as assigned or needed.

Bankers Leasing Northbrook, IL

Lease Administrator 1993-2000

Performs all sales and processing of applications, credit screening, preparing the lease package, and ensuring a smooth lease signing.

Stayed informed about current market and competitor conditions that may impact the sales results, develops and implements short- and long-term marketing plans.

Completes various accounting, financial, administrative reports.

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.

Ability to keep sensitive information highly confidential at all times.

Education Main West High School Des Plaines, IL

Majored in business courses

College Prep courses

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