Diamond Freeman

**** ****** ****, ** 240-***-****

Washington DC, 20019 ac5mib@r.postjobfree.com

Summary of Qualifcations

● Strong oral/written communication, problem-solving reasoning, organization, planning and analytical skills.

● Projected concentration and attention to detail when researching for information.

● Knowledge of Microsoft office.

● Implemented research methods in the field of Psychology. Education

Columbia Southern University Orange Beach, AL

Bachelor of Science, Psychology 1-2021 ant.

Skills

Communication:

● Responded to customer related problems or complaints.

● Call center operations.

● Executed problem resolution tactics, customer needs assessment, quality standards for services and customer satisfaction.

● Gave full attention to understand the points being made and asked questions as appropriate. Critical Thinking:

● Applied psychological concepts, theories, and appropriate tests and measures to real-world cases and situations.

● Designed and managed a platform of 761 media based members chronic and mental disorders to encourage decision-making, problem-solving and improving thought: face-to-face, telephone, and electronic discussion.

Social and Human Service:

● Assesses client needs and makes necessary referrals to resources in the community.

● Assembled individuals and families and allowed them to stretch their limited incomes by providing donated furniture, clothing and household amenities. Technical:

● Access, store, and analyze research information/record findings.

● Proficient in Microsoft office, excel, powerpoint, and access.