Sales Representative Customer Service
Resume:
Cleveland, Ohio, *****
216-***-**** Cell
ac5mhl@r.postjobfree.com
Miriam g. Silverman
Objective
Obtain a customer service position while seeking a challenge opportunity that utilizes exceptional verbal and written communication skills via face to face and/or by phone interaction. Thereby, being able to demonstrate leadership and team involvement.
Skills
Able to find conflict resolutions within a timely manner
Detail oriented and efficient in providing quality customer service
Assisting customers to understanding the product and services available.
Assertive and savvy with modern technology and the variety of software application and programs.
Well-versed in adapting to different structures or implements used during the process of quoting, pricing, or cross selling to construct the final information into a sale or service requested by the customer.
[Professional or technical skills]
Work History
ingersoll Rand
inside sales representative, valley view, ohio 06/201*-**-****
Inside Sales Representative for HVAC Equipment and units. Inside Sales Representative preparing quotes by phone, in person or by email. All quotes included the parts descriptions including the unit serial and model information. This limits any error on the pricing, availability, units, shipping, and tracking information available as requested by vendors, or contractors. Inside Sales Representative also kept close detail information for Will Calls, Short shipping, ETA of quotes which were then transferred into a sales. This allowed the Inside Sales Representative to build a continuous rapport for future business and promotions with the customer and Fortune500 companies. Inside Sales Representative were tentative to also providing technical support as needed by customer while maintaining a close review at a stock and availability of product and services.
RMI Express
Account manager/customer service/ call center
Cleveland, Ohio, 06/2013 to 02/2017
Account Manager for multiple accounts of well-known retailers. Retailers requested our company to maintain the interior and exterior of their store for electrical repairs and other cosmetic adjustments as needed. Technicians were contracted by account managers to provide detail information of repairs
Onsite. This would include the amount of units and supplies needed to conclude the length of time requested by upper management of these retailers. These retailers included Kohl’s Department Store, Victoria Secrets, NTB and etc. Contractors must be licensed and insurable to conclude these projects. Account managers were also responsible for maintaining details of projects costs, start date, and end date to provide our vendors so we could bid on future projects
Fox international Customer service/ Sales/ warranty
08/2012-03/2013
Fox International was a small local business that thrived for over 50 years providing services for a variety of well-known manufactures that include Black and Decker, Phillips/ Norelco, Colby and other product lines. We went through in depth training of all parts sold and warrantied by these manufactures. Cross selling product that were no longer available or under warranty to customer by phone. Customer would call into the call center with warranty requests on products that became defective or was available through the catalogs of new updated products. Customers were processed through the AS400 system that gave the availability of the product, cost and warranty details for inquiry or transaction purposes.
Michael’s Diner
Customer Service/ Waitress/ Hostess 06/200*-**-****
Waitress, Cashier, and Hostess of a small local diner that has been in business for over Thirty years. As a waitress and Cashier I assisted customers by taking and placing their orders. Always suggesting thing on the menu or trying to assist in their selection as needed. As a hostess I seated customers while maintaining a clean environment for customer to enjoy and repeat future business.
Education
Cuyahoga community college 2012
Paralegal Studies, Pleasant Valley Rd, Parma, Ohio
Paralegal Studies: Business Law, Real Estate Civil Procedures and many more that will enable me assist those as paralegal by addressing their issues and help serve along with a supervising.
Medical Billing and Coding Specialist by billing for physicians to their patients indirectly by using billing and medical coding programs that are efficient and manageable.
Skills: Excel, Power Point, Outlook and Access Microsoft Office 2007/2010, Sampro, Oracle (P21) Webcats, Falcon, Citrix AS400, Service Channel, Oasis, Provider Gateway Health Network
Cleveland Height High
Graduated 06/1993
References
Allan Caton
Service Manager RMI Express
Steve Finley
Service Manger Pacers
Tony Papadapluolos
Service Manager/Owner Michael’s Diner
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