Customer Service Security

Joseph Michael Lingebach

301-***-**** **.****.*@*****.***

**** ********** **. *, *********, MD 21054

Operations Auditing, IT Security

High performing and skilled professional experienced in security operations, information security, auditing, research, and investigating issues. Exercises leadership and planning initiatives in the execution of operational goals. Delivers top level customer service, reduces expenses, and accomplishes objectives.

- Core Competencies -

Operations & Project Coordination Planning & Execution Risk Reduction Problem Resolution

Auditing Financial Analysis Process Improvement Customer Service Excellence Ethical Leadership

Data/Physical/Online Security Team Building & Leadership Client Retention & Satisfaction

Professional Overview

Top Peak Performance (Star), Glenn Burnie November 2017 – Present

Assistant Manager

Sold alternative energy sources to customers that already had energy providers (such as PEPCO and BGE).

Unemployed, Gambrills, Maryland. July 2017 – October 2017

Family Caretaker, Odenton, Maryland. October 2016– July 2017

Assisted in the care of my terminally ill grandfather

BroCo Vending, Washington, D.C. August 2015 – October 2016

Merchandizing Distribution

Managed allocation of Merchandise. Was in charge of making sure certain vending stands were properly stocked at all times. Matched financial income to make sure it added up to that of the product displacement (although this was mostly the job of my supervisor).

Served primarily as a part-time employee when concerts and other large events were occurring at the Verizon Center.

Leidos Holding Inc., Baltimore, Maryland February 2013- July 2015

Security Support III / Information Specialist / FSO Officer

Managed secure records of all employees FOCUS/Juniper information with PII/passwords/user log-in information. Granted employee access to company databases such as SharePoint in addition to government access including FOCUS and Juniper. Provided assistance in visit certifications, document control, and report preparation. Provided ongoing support to management and staff to ensure fluid business operations. Work with DODSSC to check active members’ clearance statuses in JPAS. Built and maintained relationships. Investigated and resolved data issues.

Served as main point of contact with WPS.

Maintained security clearances.

Improved processes through researching and improving security procedures.

Audited data for accuracy, traced and vouched records, and reviewed information systems. Identified and reported documentation issues. Wrote clear, concise findings and followed through until resolution was reached and implemented.

Collaborated with government officials to address security needs of company and personnel.

Met deadlines and consistently rated high in achieving performance goals.

Guided new employee applicants through entire application process and helped them obtain their Common Access Cards (CAC). Submitted CAC requests.

Created tests to ensure staff adhered to HIPAA regulations.

Carfax, Inc., Centreville, Virginia 2012-2013

Accounting Clerk

Oversaw contract information input process by coworkers. Researched and verified payments from numerous dealerships. Prepared, examined, and analyzed accounting records, financial statements, and other financial reports for completeness, to assess accuracy and conformance to procedural and reporting standards.

Saved over $100K by correcting input errors and through contacting customers regarding outstanding invoices.

Solely in charge of processing credit card payments.

Reactivated and deactivated dealership accounts in addition to changing account statuses.

Audited financial records to ensure accuracy and performed fact finding interviews. Researched and interpreted laws and regulations.

Consistently surpassed productivity and accuracy objectives, ensuring policies and procedures were followed.

Contacted customers for issues including underpayment and credits issued. Recovered funds from dealerships.

Carfax Inc., Centreville, Virginia 2010-2011

Finance Department Intern

Audited employee expense reports for accuracy and compliance and uncovered errors. Provided support to staff and maintained accurate, up to date comprehensive files and records.

Reviewed dealership contracts to identify potential discrepancies in billing.

Researched and resolved customer contract, billing, and payment issues.

Education

Bachelor's Degree in Criminology and Criminal Justice, 2011, University of Maryland

Graduated with Honor Roll Grade Point Average

Attended University of Baltimore, 2007-2009

Relevant Courses:

AASP443: Reviewed and analyzed current issues in the criminal justice system

CCJS498W: Conducted personal interviews with police officers and lawyers

Skills

Programs, Websites, and Software skills utilized: MS Word, Excel, OnContact CRM, Salesforce, MAS 200, RightNow, eFax Corporate Digital Faxing Solution for Business, CashPro Online, WorldPay Virtual Terminal, DEERS, OPM, Juniper and FOCUS. Proficient in reading and writing affidavits. Utilized LexisNexis database.

Security Clearance: SECRET (NACLC)

I am in the system until March 2023 (I received in March 2013), but I have not used my clearance since my job at Leidos in 2015; it may not currently be active since it is beyond two years.

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