Customer Service Accounting

YELENA SULEYMANOVA

*** ************ **** Roswell, Georgia 30075 * 404-***-**** * ******.***********@*****.***

FINANCIAL PROFESSIONAL

SPECIALIST IN ACCOUNTING/ RETAIL BANKING

Enthusiastic team player with experience in accounting, retail banking, marketing and customer service. Dedicated rising leader in the financial industry with excellent relationship management, attention to detail, project management and organizational skills. Thoroughly knowledgeable about financial products and services. Certified notary.

CAREER HIGHLIGHTS & ACHIEVEMENTS

Developed and maintained relationships with customers to provide broad-based services, including deposit-based, credit, investment and fee-based products.

Marketed retail and banking products using mobile product lines, relationship networking, visual marketing, direct customer sales and outbound phone calls.

Experienced with reconciling cash transactions, loan coupons, identifying excess cash and auditing.

Consistently in the top 3 performers in sales revenue for retail banking among 15 bankers by optimizing multiple product line and revenue generation.

Managed efficient operational oversight of the bank branch and different retail departments to ensure excellent customer service, accurate accounting and consistency with policies and regulations.

Strategically used comprehensive knowledge of products to align with the client’s marketing strategy and identify new business opportunities.

PROFESSIONAL EXPERIENCE

2015-Present Relationship Banker, Bank of America, Roswell, GA.

Manage team, tools and processes to provide efficient operational oversight to the bank branch.

Sell retail banking products and services to customers and prospects.

Manage advertising campaigns to ensure that it met performance and optimization requirements.

Participate in community outreach and business networking to increase the bank’s visibility.

Provide training to all new retail banking employees, offering additional mentoring.

2013-2015 Bank Teller, Bank of America, Roswell, GA.

Reconciled cash drawer by proving cash transactions and reconciled loan coupons.

Marketed bank products and services to bank customers.

Audited other tellers' currency and assisted in certification of proof.

Collaborated with team members to provide a secure customer service experience.

2008-2013 Customer Service, Marshalls, Roswell, GA.

Developed and maintained strong relationships to provide excellent customer service.

Attended industry functions to conduct market research and ensure innovative presentations.

Prepared and displayed visual marketing of merchandise.

Provided oversight to a department each day, including customer service and cashier.

YELENA SULEYMANOVA

285 Leasingworth Way* Roswell, Georgia 30075 * 404-***-**** * ******.***********@*****.***

EDUCATION Bachelor’s in Accounting, Georgia State University, Atlanta, GA, 2015

CERTIFICATES Notary

TECHNICAL Microsoft Excel, Microsoft Word, Power Point

LANGUAGES Turkish, Russian

References available upon request.

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