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Customer Service Support

Makati, National Capital Region, Philippines
May 28, 2018

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Block-*, Lot-**, Iris Street, Camella Homes Alabang1,

Muntinlupa City 1770, Metro Manila, Philippines

E-mail add.:

Mobile no.: 092*-*******/090*-*******

OBJECTIVE : Looking for a long term association with a company that will benefit from a professional experience, academic preparation, self-directed prioritization and a driving work ethic. To achieve personal and professional stability through the application and development of skills in a challenging and positive environment, to enter into a new field of endeavor and acquire more creative skills and attain considerable long term financial security.


Demonstrates aptitude for developing new skills.

Readily developed rapport with clients, staff and other professionals in providing I.T. Assessment.

Resourceful with the ability to assess all issues adequately and complete projects producing professional results while adhering to rigid deadlines and company policies.

Exceptional knowledge of what ‘service delivery’ means

Excellent in time management and multi- tasking skills in a fast paced challenging environment

Hardworking and diligent person at work

Proficient in using Digital Photo Editing Applications.

Strong knowledge in repairing, upgrading, maintenance of hardware, software Computers stability.

Ability to prioritize and complete work related activities in an accurate and timely manner.


System Technology Institute (STI), Southwoods, Carmona, Computer & Electronics Technology, May 2005 – October 2007 Informatics International College, Northgate Cyberzone, Ayala Alabang University of Cambridge / National Computing Center-UK (NCC)/ Informatics Philippines International Diploma in Computer Studies (Major in Networks & Communication) May 2003 - March 2005 (Tri-SEM)

Mary Mother of God Parochial School, Alabang, City of Muntinlupa, Philippines Secondary Education, June 1999 - March 2003

Holy Infant Academy, Lakeview, City of Muntinlupa, Philippines Primary Education, June 1995-March 1999

Mother Shepherd School, Soldiers Hills, City of Muntinlupa, Philippines Primary Education, June 1993- March 1995


EdgeFastener Corporation

FastechAsia Limited

Specializes in producing various components for

underwear, lingerie, and swimwear purposes.

has grown to be one of the largest suppliers of

metal and plastic accessories in the global

intimates market

Sr. I.T.Officer


Project involvement:

Sonicwall Firewall

Fingerprint Biometrics

Qube CCTV/IP Cam installation and Configuration



System Troubleshooting, hardware/software repair & user System Training

Monitor the whole IT asset lifecycle management to fulfill user demand MacroAsia Catering Services Inc.

Singapore Airport Terminal Services(SATS)

MacroAsia Corporation

The Leading provider of a world-class in-

flight Catering services & an ISO-9002

certified, HALAL-& HACCP-certified.

I.T. Officer


Managing SonicWALL TZ400 Firewall,Buffalo GigaHighPower, SonicWALL TZ400 Firewall in Hongkong, SonicWALL TZ205 Firewall in China Factory.

When necessary, refer problem to vendor and supplier support services and monitor problem resolution to ensure that the organization receives satisfactory standard of service

Check Barracuda Email Security Gateway and incoming filtered email messages

Provide off-hours operational support on emergency support call and system deployment events as requested.

Ensure all network and communication systems are up and working effectively

(Data and VOIP).

Manage and support server based information and communication systems.

Make recommendations for the technology budget including upgrades, repair and replacement cycle.

Maintain up-to-date accurate records for inventory and repair/maintenance work performed within the company.

Perform preventive maintenance on company technology equipment.

Provide technology assistance to the workforce and management team

Perform other functions and requests assigned by immediate superior Database administration


Users access rights, parts and product updates, exporting FISHBOWL Data TO QUICKBOOKS, & provide user fishbowl training


Users access rights, parts and product updates, exporting FISHBOWL Data TO QUICKBOOKS, & provide user fishbowl training


Users access rights,& provide user Goldmine training

-System Administration

• Adding and removing users access to servers, & access rights

-Email Administration

• Adding and removing email address in server, & email rules (Ex. Auto Forwarding, Auto reply, and etc.)

-Website Administration

• Website products updates and website customers administration. Project involvement:

Ubiquiti Access point

Network Rewiring

TeleEye CCTV/IP Cam installation and Configuration

Zumi Dash Camera Installation

Inflight Catering Menu Specs Automation

128 HR System


Provides IT operation function for the company (including hardware, software, and voice/data network solution, desktop/laptop computer, servers.

Provides admin support like password reset, creation, deletion of user and hostname, granting access for shared folder and printer. Provide support through phone or remotely.

Maintains uptime of servers and system

Responsible for the inventory and maintain records of purchases, issuances and maintenance of IT equipment.

Conduct diagnostic and preventive maintenance quarterly.

Check IMSS Anti-Spam and incoming filtered email messages once a day.

Send Test Mail internal and external mail (e.g. Yahoo, Gmail, Hotmail, etc.)

Check services for Email, File, Print, Network, Database, & Internet Server

Performs daily, weekly, monthly server backup and its recovery process

Change backup tape drive (e.g. Daily, Weekly and Monthly)

Check disk utilization for the Email, File, Print, Network, Database, Internet server & Inflairnet

Deliver off-site backup to HO for tape drive (MONTHLY)

Purge Print 365 print queues

Lazada E-Services Philippines, Inc

The leading online shopping destination in

Southeast Asia.

I.T. Staff


Equilibrium Intertrade Corporation

E-Blue Holdings & Trading Corp.

Caterer of coffee, tea, and non-coffee

based beverages or gourmet food

preparation to a large number of coffee

shops, restaurants, hotels, resorts, and

other related establishments.

I.T. Technical Support

22June 2013-15Feb2015

Recommend disposition of unusable/outdated IT equipment.

Prepare payment request for billings of net service provider and IT service provider.

Supporting Fortigate 100D Firewall, Brocade 300 SAN Switch, Veritas, Symantec Backup and Recovery, Storewize v5000 Storage and VMware.

Performs other function that may be assigned from time to time Project involvement:

Sophos Cloud Installation

FortiAP Access point

Ruckus Access point

Network Rewiring


Hardware/Software support for all department pertaining to maintenance and operation of MS Office and other software application; Trouble shooting, assessment and evaluation of defective IT equipment such as desktops, laptops, networks, etc and estimate timetable and cost of repairs;

Monitoring and maintaining server, systems and networks.

Provides admin support like password reset, creation, deletion of user and hostname, granting access for shared folder and printer. Provide support through phone or remotely.

Supporting Fortigate 200D Firewall, Rucus – Zone Directory Access Points

(WIFI Controller), Asternic Free PBX / Xlite, Supporting Fortigate 200D Firewall, BasTender Barcode Maker, Microsoft Office 365, Zebra ZM600 Industrial Barcode Printer, Motorola MC3200-G Android Barcode Scanner, Package Management System, and Order Management System.

Conducting electrical safety checks on computer equipment.

Performs other function that may be assigned from time to time Ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Project involvement:

Network Rewiring & Configuration

PABX and Landline Rewiring

SAP Business One(SBO) and Branch Operations System(BOS)

Usoris System Remote Utility

Laview CCTV installation and Configuration

Task: I.T.

Resolve user problem issues by investigating, testing and analyzing the issue.

Provides admin support like password reset, creation, deletion of user and hostname, granting access for shared folder and printer. Provide support through phone or remotely.

Supporting Fortigate 100D Firewall, Warehouse Management System, MYOB Essentials, Webmail and Incredimail.

Performs other function that may be assigned from time to time

Provide daily software and technical support.

Technical Support

Working on a variety of bean to cup, automatic & traditional coffee machines.

Providing Basic technical maintenance and support on coffee machines to customers on site and in company workshop.

Responsible for covering the area of visiting clients, supplying, installing, servicing & repairing a range of drinks machines and espresso, bean to cup. Admin Support

Xenopia Cyber Shop

O.I.C / IT Technician

9April 2012 – 21june2013

NETOPIA Internet Café

Digital Paradise Inc.

IP Ventures, Inc. Retail Group

the largest chain of shared access

(Internet and computer access) provider in

the Philippines

Customer Service Assistant(Cashier)

Computer Technician

27Nov2009 – 8April 2012

General A/C Al Emadi Group Fujitsu

(QATAR Middle East)

Air-con Installer

8Nov 2008 – 18Oct2009

NETOPIA Internet Café

Digital Paradise Inc. An ePLDT Company

Customer Service Assistant(Cashier)

Computer Technician

21Mar2007 –5Nov2008

Raising parts invoices via the Global system to ensure correct billing and signing documentation.

Identify parts requirement and inquiries by use of manufactures supplier’s parts identification systems.

Ensure all non-conforming products are properly controlled as per the Quality assurance system.


PC hardware and software trouble shooting

Installation and maintenance of LAN network.

Setup and maintenance of Printer, Scanner and Fax machine

Fixing the clients technical concerns

Assist Customers inquiries regarding Computer Applications Contractual Projects:

Seaside Dampa Daang Hari Alabang - LAN/Wi-Fi Installation and Networking PC Setup (Hardware & Software)

St. Margaret Clinic, Muntinlupa City - LAN Cabling Installation and Networking PC Setup (Hardware & Software)

Patdu Law firm, Entrata Bldg., Alabang - Network setup and configuration Computer hardware, software & Printer Setup

Lifegen Distribution Inc., Muntinlupa City - PC Setup (Hardware & Software) Task:

Troubleshoot & maintenance of computer hardware, software problems, LAN, multi-purpose printer, P.O.S., IP surveillance camera.

Inventory In-Charged of branch facilities.

Assist Customers, answer inquiries regarding Computer Applications.

Ability to make concepts and can create a design using different computer applications designs according to customer order like calling card, invitation and encoding.


Installation of all types of Split type and also minor troubleshooting of Split type and domestic Air-condition


Assist Customers inquiries regarding Computer Applications

Monitor the log-in & log -out of customers to insure proper computation of computer usage and correct billing.

Filling of forms such as official receipts, delivery receipts and other business records, petty cash monitoring and disbursement, as well as preparation of change fund, reports and other duties as desired. SEMINARS AND TRAININGS ATTENDED :

* Basic Computer Principles (Microsoft Application) Informatics International College

* Web Publishing w/ HTML, JavaScript and Applet University of Cambridge Local Examination Syndicate (UCLES),

* Project: C’ Programming National Computing Center-UK (NCC), &

* Structured Query Language (SQL) Singapore Informatics Academy 2003

* Intel i-café business Advantage Seminar

2nd flr. Liberty Center Bldg. Mandaluyong City

PC Express and Intel - 2012

* Seminar Workshop in Computer Networking Course

JFM Computer and Training Center

San Pedro, Laguna Philippines - 2004

* Angat ka! sa Microsoft at Netopia

Windows Office & Digital Literacy

Digital Paradise Inc.- 2006

* Technical Training in Automatic and traditional coffee machines Rancilio, Egro and Mauro Machine

Tunasan, Muntinlupa City - 2013

* National Youth Convention

Aliw Theater, PICC – 2005

* Leadership Training

STI College Southwoods - 2005


Basic Troubleshooting automatic / traditional espresso coffee machines

Basic barista knowledge.

Basic Installation & troubleshooting of Air-condition

Basic Skills on welding, water piping, gas piping, and electrical.

Driving (car & motorcycle manual or automatic transmission). EXTRA-CURRICULAR ACTIVITIES :

*Monkeyneers Mountaineering Club *STI ECO environmentalist Club *Yamaha Riders Club PERSONAL DATA:

Birth date : Sept. 19, 1986 Passport No. : XX3583522 Pro Driver License No: N03-01-350000 Birthplace : Manila Sss No. : 33-9222902

Height : 5' 7" Tin No. : 246-817-525

Weight : 180 Lbs. Philhealth No. : 01-050*******

Citizenship : Filipino Pag-IBIG No. : 109*-******** Civil Status : Married Affiliation : Triskelion State of QATAR REFERENCES :

Ms. Joan Belizar Ms. Marivic Marasigan Lolit Hizon Mr. Charlton Flora Human Resource H.R. Practitioner (RIO TINTO) HR Sr. Officer Area Manager Equilibrium Interade Corp. IBM MacroAsia Catering Services Netopia (Digital Paradise Inc.)

+639-**-*******/862 3041 +639-**-******* 632-***-**** 632-***-**** Marlo Luis Patrick Santos Ceej Quines Jeremiah Supan Office IT Supervisor Human Resource Admin Officer Technical Engineer Lazada E-Services Eblue Holding & Tradings Lifegen Distribution Inc Lazada E-Services

632-***-**** (02) 697 8433 +639-**-******* +639-**-******* Alfie S. Masangkay


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