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Technical Support Software

Pittsburgh, Pennsylvania, United States
May 25, 2018

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brian kristopher thomas

Approximately ** years of professional work in the film and broadcast industries in Los Angeles and Pittsburgh. This experience has enabled me to develop and enhance a variety of skills which are easily transferable across different fields and industries. Among these I would emphasize outstanding diagnostic, problem-solving and analytical skills, extensive familiarity of audio and video encoding and standards, a vast knowledge of hardware and software with focus on quality control, project execution and management. 222 Copeland St

McKees Rocks, PA 15136



ClubCom LLC, Pittsburgh, PA Senior Network Technician August 2017 - Current

Senior member of the network management team responsible for the support and maintenance of software based systems and applications utilizing standalone and client/server n-tier architectures to over 4000 locations. Daily tasks include:

Providing solutions and recommendations to the product development team to fix existing issues with our product.

Testing potential software fixes before they are pushed to the network Analysis of playback, error and debugging logs

Proactively identifying clubs having playback, software or network issues Advanced assistance for onsite installation of our product Final say before handing off technical issues to other technical teams for resolution

ClubCom LLC, Pittsburgh, PA Network Technician

February 2014 - August 2017

Managing, troubleshooting, and resolving technical issues related to various software and hardware technologies. As well as provide technical support and solutions to both installed and pre-installation locations. Network management and compliance

Report generation and analysis through SQL query

Tier 1/2 customer support

Professional Closing Network, Pittsburgh, PA Technical Support and Secure Document Delivery

February 2013 - February 2014

Tier 1 technical support for our network of attorneys Securely deliver encrypted documents using OnBase technology Generating statistical reports for daily departmental auditing via SQL query


Professional Communication

Excellent troubleshooting skills in

complex software and hardware


Extensive knowledge of Audio /

Video Formats & Standards

Skilled in creating user guides and

troubleshooting technical


Remote Desktop Administration

Computer assembling and


Sound knowledge of digital and

analog embedded computer


IP addressing and subnetting


MS Remote Desktop/VNC

LogMeIn remote

MS Dynamics 365

Windows 10,8,7,XP,NT,00,98

OSX current - classic 8.6

MS Excel / Word

Debenham Media Group, Coraopolis, PA Telecine Operator / Colorist November 2006 - July 2012

3K plus SD transfers, having scanned millions of feet of film dating back as far as 1902. Some projects shown in the Guggenheim and 2011 London Film Festival.

HD/SD film scanning and color correction.

Over 1K HD completed projects using RED R3D files color corrected with REDCINE.

SEO optimization using Google Analytics

Crest National Film Laboratory, Los Angeles, CA Compressionist April 2002 - November 2005

Responsible for all of the MPEG-2 and AC3 encoding for DVD mastering Completed work on over 400 titles that included; Halloween 25th Anniversary, Children of The Corn, Hogan’s Heroes, Three's Company, Saved By The Bell


SLIPPERY ROCK UNIVERSITY, Slippery Rock, PA Bachelor of Arts (B.A.), Communication and Media Studies

Sept 1996 - May 2001

B.A. Communications with focus on interactive and broadcast media Full scholarship student athlete

3 year letter winner - Football


Real Estate Data Shield



2004 Saturn Award - Best

DVD Classic Film Release

Dawn of the Dead Ultimate


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