Carl B Ellis

****-*** ****** ** ***** Drive

Mississauga, Ontario

L5B 0A1

Tel: 1-289-***-****, 1-647-***-****

ac5lsn@r.postjobfree.com

LIFE AMBITION: To be part of a progressive team that exceeds the intellectual and emotional needs of customers and staff, while adding value to all stakeholders. EDUCATION AND CERTIFICATIONS:

2010 Excelsior Community College NIIT System Administration Certifications 2009 Stony Hill Heart Academy Cisco Cert Network Assoc Training 2006 Vector Technology Institute Diploma PC Repair Technician 2003 Internat’l Information Services Cert Windows 2000 Prof. & Server Mgmt 1987-1992 Tivoli Gardens High School CXC passes

CompTia A+ Training in progress

CompTia Network + Training in progress

ACQUIRED SKILLS/EXPERIENCE:

Highly Proficient: Active Directory Management Installation, Configuration and Security Highly Proficient: Microsoft Office Suite of applications. Highly Proficient: Hardware/Software Installation and configuration including Operating Systems.

Highly Proficient Citrix, Hyper-V, and VMware ESXi Installation configuration and support

Highly Proficient: Network Cable installation

Proficient: Unix/Linux/ Installation support

Proficient: Maintenance of laser printing based equipment Highly Proficient: Troubleshooting Hardware and Software Related Issues Highly Proficient : GrandStream IP PBX Installation and Configuration Highly Proficient: VOIP Technologies

Highly Proficient: Use and configuration of Cisco, Fortinet, and Checkpoint UTM devices. WORK EXPERIENCE:

2017- Present Compucom Canada (Mississauga, Ontario) Service Desk Level 1(HelpDesk)

Provide end users with Microsoft Windows 7/10 support Active directory support

MS office 365 support

Standard and proprietary software support

Basic Hardware troubleshooting

Remote Access support

Carl B Ellis

1405-388 Prince Of Wales Drive

Mississauga, Ontario

L5B 0A1

Tel: 1-289-***-****, 1-647-***-****

ac5lsn@r.postjobfree.com

2012 – 2017 RS2000 NextGen Consulting – Owner/Systems Administrator (Jamaica)

(Client) Rototech International Jamaica Ltd. – May 2012 – February 2017 System Administrator –Onsite support

Network Management and Maintenance

Installed, configure and managed system backups using Symantec Backup exec 2015 User Support Windows XP/7/10

Printer Fleet Management

VPN Administration

Install and configured Microsoft Server 2008 and Active Directory Installed, configure and managed Grand Stream IP PBX network Install and configured Cisco VPN Tunnel

Configure connectivity between parent company in Trinidad and our operations. CAT5 and 6 Networking of the office

Install, networked and configure Peachtree Accounting software for organisational use.

(Client) Rotoplastics Trinidad Ltd. – May 2012 – February 2017 Consultant –Remote Support

System support consultancy and remote support.

Configure and support Nortel BMC Option 61C PBX

Configure and support Grand Stream IP PBX

Network testing and connectivity support

VMWare server support.

(Client) Chancellor Insurance Agency Jamaica. – May 2012 – February 2017 System Administrator –Onsite Support

Network management and Maintenance

Configure and manage System Backups using Linux/FreeNAS User Support Windows XP/7/10

Nortel PBX Support

Printer fleet management

Document Image storage management.

Install and manage Free NAS Linux Network Storage

Install and manage Untangle NG Linux Firewall

Install and manage Windows Server 2003 and Active Directory Install and manage Cisco Internet load balance Dual Wan router Implemented print quotas and secure printing.

Cat 5/6 Network installation

Installed Ubiquiti wireless network with security

Radius server installation

CRM Installation and configuration

Microsoft SQL Database 2007 administration

Carl B Ellis

1405-388 Prince Of Wales Drive

Mississauga, Ontario

L5B 0A1

Tel: 1-289-***-****, 1-647-***-****

ac5lsn@r.postjobfree.com

(Client) Central Food Packers Jamaica. – April 2013 – February 2017. System Administrator –Onsite Support

Network management and maintenance

Managed Backups using Microsoft server backup

User Support Windows 7/10

Avaya IP PBX Support

Printer fleet management.

Install and configure Windows server 2010 and Active Directory Network installation

(Client) A1 Plumbing Ltd. Jamaica -2012 – February 2017. System Administrator –Onsite Support

Network management and maintenance

Backups

User Support Windows XP/7/10 Mac OSX

Nortel PBX Support

Print fleet management.

Sagicor Life Jamaica IS Technology Administrator -2006 -2012 Desk side user Support and assistance Windows XP/7 Hardware and software

Suppliers contact and support negotiator

Printer fleet maintenance management

Assigned branch direct IT support contact

Installed, configured and managed IP office Call Accounting System Assisted in AVAYA IP Telephony Migration

IT liaison for merger of Blue Cross of Jamaica’s portfolio into Sagicor Life Jamaica’s operations IT liaison for the merger of Cayman General Insurance into Sagicor Life Cayman operations IT liaison for the separation of Cayman General operations from Sagicor Life Cayman during its sale. Install and manage IT Asset tracking software

Install and administer Active Directory Password Lock out tracker IT Helpdesk Support, Password resets, disk quotas, Mailbox management, remote assistance Sagicor Life Jamaica IT Workstation Technician 2003 – 2006 Desk side user Support Windows 2000/XP/7

Hardware and Software installation

Troubleshoot Hardware and Software issues.

Branch Support.

Networking.

Installed and configured GFI Fax system which allows users to send and receive fax in E-mail Assisted in Microsoft Windows network upgrade incorporating multiple Operating Systems Assisted in the MS Server 2003 Active Directory Migration Project. Assisted with Microsoft Exchange 5.5 installation and management. Carl B Ellis

1405-388 Prince Of Wales Drive

Mississauga, Ontario

L5B 0A1

Tel: 1-289-***-****, 1-647-***-****

ac5lsn@r.postjobfree.com

Sagicor Life Jamaica Junior Computer room Operator 1999 – 2003 Batch processing daily updates.

Running Unix/Linux/ IBM scripts AS400, and RS6000

Running backup

Password resets

Monitoring system uptimes

Sagicor Life Jamaica Query Clerk 1995 – 1999

Investigating and correcting Life Insurance policy issues. Tracking and logging Life Insurance policy queries Developed and implemented an automated journal entry system using Lotus Smart Suite 9.5 and Lotus Document Services

HOBBIES/INTERESTS:

Travelling, reading, writing and listening to music.

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