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Medical Assistant Service Representative

El Paso, Texas, United States
May 24, 2018

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Lisa A. Terrazas

**** ***** ******* ******

El Paso Texas, 79902

Phone 915-***-****

Professional Summary:

An enthusiastic Bilingual (Spanish/English) Certified Medical Assistant, excellent customer skills, highly motivated, work well under pressure reacting calmly and effectively in emergencies while adding the personal and caring touch that helps put patients at ease; my years working in a multi-physician clinic as a pediatric, geriatric and family medicine Medical Assistant has given me great clinical and clerical experience and In-depth understanding of the medical office process. I will work hard to deliver positive experiences through compassionate and efficient high quality care.

Summary of Skills:

• Analytical Skills

• Customer Service Skills

• Clinical and Administrative Skills

• Taking and recording of accurate vital signs

• Blood draws and injections

• Collection processing of laboratory Specimens

• EKG’s Spirometry

• Benchmark/ClinicalV7/Epic/EMR/Navinet/Cerner/ECW/Emdeon/NextGen/WenRx/Sorian

• Medical Terminology

• HIPPA Policies and Procedures


• NCCT Medical Assistant #857159

• CPR/AED/First Aid American Heart Association

• Deputy for Early Heart Attack Care (EHAC)



Family Practice of Jeffersonville Norristown, PA March 2014- June 2014

Work Experience:

Suburban Community Hospital / Cancer Center

2701 Dekalb Pike East Norriton, PA 19401 April 2017 – February 2018

Certified Medical Assistant

• Front desk duties, greet patients upon arrival, check in and out patients, answer phones, collect co-payments for office visits, schedule follow up appointments and treatments, verification of insurances.

• Maintain and update patient’s EMR

• Negotiate with patient’s Insurance carriers to obtain Pre-Certifications and Pre-Authorizations for imaging tests, Radiation treatments and medications

• Retrieved test results prior to rooming patients since last visit and organized patient information for provider

• Cleaned and prepared exam room before and after each patient

• Documented complete clinical assessment which included: taking and recording vital signs, reviewed allergies and medications, pharmacy information and referring provider

Einstein Family Practice Associates of King of Prussia

625 Clark Ave King of Prussia, PA 19406 July 2016- December 2016

Certified Medical Assistant:

• Triage patients worked with both Adult and pediatric patients

• Blood draws

• Administer Injections, Immunizations

• Assisted Physicians with the ordering of diagnostic tests, blood test and different referrals

• EKG’s, Ear lavages

• Vision and Hearing testing

• Escorted patients to exam room and ensured proper identification by confirming name and date of birth, as needed transported patients via wheelchair

• Communicated blood test results & diagnostic results to patients

Einstein King of Prussia Family Medicine

205 Mall Boulevard King of Prussia PA, 19406 October 2014- July 2016

Patient Service Representative:

• Handled clerical and administrative tasks in a fast paced work environment

• Greet, register and checked out patients

• Answer phones and schedule follow-up appointments

• Verify Insurance coverage and collected co-payments

• Maintained and update patient electronic medical records

• Asses and triage calls and inquires in an efficient manner and prioritized based on medical emergency

• Collect monies and secured the office at the close of each working day

Delaware Valley Community Health Center

1401 Dekalb Street Norristown, PA 19401 June 2014- July 2016

Clinical Patient Specialist:

• Greet and escorted patients to exam rooms, 3 way identifiers, vital signs, allergies, medications

• Blood draws, administer immunizations, injections

• Process specimens/blood samples and prepared them for laboratory shipment

• Assisted Physicians with minor surgeries, clinical and Gynecological procedures

• Diabetes education

• Finger stick/Glucometer

• Monofilament test

• Calculate and dispense medication doses under Physician supervision

• Assisted with front desk duties, In-depth knowledge of interviewing and gathering complete and exact data to complete admission and registration process correctly and efficiently

• Assisted Physicians with translation (Spanish)

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