Customer Service Human Resources

SCOTT T. HAWKES SR., PHR, CLRP

**** ***** **. *******, ** 49428 616-***-**** *.*.********@*****.*** HUMAN EMPLOYEE AND C ORPORATE RESOURCES LEADER

Certified Professional in Human Resources (PHR) offering 25-plus years of combined HR and Operations management experience, most recently as an HR Director, distinguished by integrity, commended performance and proven results.

Certified Labor Relations Professional (CLRP) accredited from the Michigan State University, School of Labor and Industrial Relations.

Extensive background in HR generalist affairs, including experience in recruitment and retention, labor and industrial relations, employee relations, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in customer service, delivering uncompromising service to all support areas of influence. Partnering in resolution of employee and labor relations issues, creation of corporate policies, job descriptions, management reports, training programs and conducting employee surveys, meetings and workshops.

HR SKILLS

Labor & Industrial Relations

Employment / Labor Law

FMLA/ADA/EEO /FLSA

/NLRA

Mediation & Arbitration

HRIS Technologies (PeopleSoft)

Staff Recruitment & Retention

Employee Relations

Dispute Resolution Process (DRP)

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

Liv Communities, LLC (Formerly Investment Property Associates) – Grand Haven, MI Corporate Office – Grand Haven

Director of Human Resources, 2017 – 2018

Responsible for overseeing company human resources operations, with staff of three, including a Regional Director of Human Resources, HR Coordinator and HR Administrator.

Successfully lead entity name change switching to new brand name including navigating through all legal and HR related issues.

Lead implementation of new HRIS system for the organization.

Implemented new on-boarding program, with a special emphasis on new hire process.

Achieved all company HR metrics and compliance measures on monthly basis.

Converted company to on-line benefits open enrollment process from paper enrollment. Trinity Health: Mercy Health Muskegon – Muskegon, MI HR Offices – Hackley Campus and Mercy Campus, Muskegon Employee and Labor Relations Specialist, 2013 – 2017

Proven customer service orientation. Ability to know and understand customer requirements and exercise judgement in meeting reasonable expectations.

Accumulated 23 thank you cards from MHP leaders for their appreciation of service provided.

Strength Areas 2016 PPE: Scott has a high level of integrity and it shows in his work and his interactions with others. He has earned a great deal of respect from the leaders in his area of responsibility and his HR coworkers.

Employer Bargaining Committee member – Three ratified contracts.

Routinely conducted investigations, providing analysis, legal and risk consultation and recommendations to managers, directors and VP's.

SCOTT T. HAWKES SR., PHR, CLRP Phone: 616-***-**** Page 2

Vast technical working knowledge in administering all six (6) current collective bargaining agreements

(CBA's) on a daily basis.

Worked cross-functionally with Talent Acquisition, HRIS, Security, Health & Safety, Benefit's on regular basis to service stakeholders.

Responsible for support of Union and Non-Union units / departments within MHP and MHPP. Garnered effective working relationships with clinical and non-clinical leaders and colleagues.

New Colleague Orientation (NCO) facilitator for Policy and Procedure segment.

Instrumental in supporting and advancing The Just Culture Community into the Muskegon health ministry.

Meijer, Inc. Walker, MI

Corporate Team and Labor Relations Department

HR Contractor (OtterBase, Inc.), 2011 Distribution Operations Manager – Lansing DC, 2012 Worked as a member of the Company Bargaining Committee with operations management and the union to successfully negotiate the collective bargaining agreement between Meijer and the United Food and Commercial Workers Local 951. Also provided general day-to-day labor and employee relations support and completing human resources projects. Offered full-time position in distribution operations based on positive results in contractor role.

Key Results:

Successfully learned Meijer Corporate Culture and Values.

Established working relationships with Local 951 union officials.

Partnered with DF management with case management resolution.

Resolved Step 2 grievances with DF management and Local 951, thus avoiding costly arbitration.

Processed dispute resolution process (DRP) cases and presented to the Termination Review Board.

Instrumental in the development of an on-boarding supplement program customized for CTLR.

Created a case management protocol packet that can be used for investigations.

Preparing an administrative guide for the recently negotiated Universal Benefits Agreement (UBA).

Revised company policy and procedure.

Developed an arbitration evaluation process.

PROFESSIONAL EXPERIENCE (CONTINUED)

Spartan Stores, Inc. Byron Center, MI

Corporate Offices and Distribution Center

HR Manager – Distribution Center, 2004 to 2010 Area HR Manager - Retail, 2001 to 2004 Promoted twice within the HR organization. Served as a Corporate Recruiter from 2000 to 2001. Key Results: HR Manager – Distribution Center

Accountable for all HR generalist functions – supporting 950 employees on the five-building DC complex with both union and non-union employees.

Experience and demonstrated value in working in a safety conscious environment. Partnered with health and safety department to achieve excellent safety record in the distribution center.

Consultant for DC and corporate distribution leadership; employee and labor relations issues, legal issues, benefit administration, training. Also responsible for overall welfare of employees interest, serving as a mediator.

Demonstrated the ability to build a positive report within all levels of the organization (distribution and corporate emphasis).

Accountable for all staffing / recruitment of the distribution business segment. Achieved company turnover goals and required fulfillment time period goals on consistent basis.

Administered labor contract and corporate handbook – responsible for grievance machinery resolution and arbitration as needed. Achieved a considerable decrease in total grievances heard at Step 3 and arbitration each year for six years. This resulted in improved labor and industrial relations in distribution.

SCOTT T. HAWKES SR., PHR, CLRP Phone: 616-***-**** Page 3

Devised and implemented FMLA policy and procedure and tracking program. Decrease total number of claims on consistent basis year after year for five years. This was accomplished via improving communication with employees and management as well as increased compliance measures.

Managed corporate budget with P&L accountability tied to annual incentive bonus. Consistently made required numbers including benefit cost, expenses, turnover percent, and hiring costs.

Responsible for employee survey administration and results for distribution business segment. Achieved all company goals and made improvement in overall employee satisfaction each survey cycle.

Administer labor contract and corporate handbook – responsible for grievance machinery resolution and arbitration as needed. Achieved considerable decrease in total grievances heard at Step 3 critical level and arbitration each year for six years. This resulted in improved labor and industrial relations.

Negotiations – collective bargaining agreement. Core committee member at table. Responsible for overall outcome of both language and economics segments. Family Fare Supermarkets, Inc. Hudsonville, MI

Corporate Office

Director of Customer Service, 1997 to 2000

Target Stores, Inc. Illinois and Michigan

Store Locations

Store Management Positions – All Exempt Level, 1987 to 1996 EDUCATION & CERTIFICATIONS

UNIVERSITY OF ILLINOIS – Champagne-Urbana, IL

Political Science Major, 1985-1987

COLLEGE OF DUPAGE Glenn Ellyn, IL

AA, Deans List Honors, 1983-1985

Activities: Worked concurrently during college. Varsity Letter Award – Swimming / Diving 1984-1985 HR Designations:

PHR (Professional in Human Resources), 2001 - current

CLRP (Certified Labor Relations Professional), 2005 - current PROFESSIONAL AFFILIATIONS

Professional Development:

The Just Culture Community Certification – Livonia, MI

Crucial Conversation Workshop – Muskegon, MI

Crisis Prevention Institute (CPI) Training – Muskegon, MI

Reigniting the Spirit of Caring (RSC) Graduate - Muskegon, MI

Society for Human Resource Management Learning System, Davenport University – Grand Rapids, MI Affiliations:

National Member – SHRM – 2001-current

Local Chapter Member – AHRM Chapter 435 – 2008-2011

Employer Board Member – Western Michigan Industrial Arbitration Board – 2004-2010

Consistory Board Member (Pastoral Elder) – Fair Haven Ministries – 2007-2010

Board Member (President) – Jenison Wrestling Club – 2011-2014

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