Education:
Master’s of Information Technology Systems Management Enterprise Networks & Cloud Computing
Graduated with Distinction - Capella University (06/13/2014)
Experience:
Network Admin. (10/2016 to 12/2017) Guardian Glass LP / KOCH Inc., Geneva, New York
Managed IT resources for over 400 on site and 40 remote users
Managed Citrix, and Windows 2012, Office 365 Azure, Cloud Servers
Configured, installed, upgraded, patched PC's & Windows Servers
Resolved Remote & Local Access, PC, Server & Thin Client issues
Managed Active Directory User & Group Domain Access & Rights
Deployed & monitored Kaspersky Enterprise Anti-Virus agents on all devices
Implemented Server & Wireless AP Installation Projects in 24hr / 365day manufacturing plant environment
Cloud Services Engineer (10/2015 to 10/2016) Synoptek - Pittsford, New York
Resolved and or escalated managed cloud client service issues
Escorted clients into Cloud Data Center Co-Location Area to access Servers
Remotely monitored clients hosted environments & security services
Utilized RMD, SSH telnet & FTP sessions to access client servers, & firewalls
Accessed switches, routers such as Palo Alto, FortiGate, Cisco, Nimsoft, VMware
Implemented firewall white & blacklisting, & VIP configuration updates
Pro-actively resolved Level 1-3 service issues, & escalated Level 3 - 4 issues
Info. Tech. Specialist II (02/2013 to 08/2015) CALTRANS - Sacramento, CA
Managed Windows Server 2003, 2008, Oracle, & SQL server environment
Managed Active Directory User & Group Domain Local Access Rights
Managed Network, Print, & Windows Update Servers & Assisted Help Desk & Network groups
Technology Consultant (02/2012 to 02/2013) PSOMAS Engineering - Roseville, CA
Worked as Lead IT Consultant for Caltrans East Bay District Supervisor of Survey Engineering designing, building, maintaining, & calibrating CAD workstations & SQL servers used in analyzing and archiving real time data streams from LIDAR technology equipped Caltrans vehicles performing land Surveys utilizing 3rd party proprietary satellite laser systems and scanning technologies.
Power School Technical Support (06/2009 to 02/2012) PEARSON Education- Rancho Cordova, CA
Remotely resolved client server software installation issues on MAC OS, Windows Servers
Remotely demonstrated Power-School K-12 software features & functions to clients
Technical Support (08/2006 to 06/2009) TICKETS.COM - Concord, CA
Resolved subscriber sports (MLB.com) video content streaming issues
Resolved QoS, client Media player configuration, & Proprietary software issues
Managed client account services, payments, activation, & disconnects in Oracle SQL server
Field Technician (04/2000 to 08/2006) COVAD - Denver, CO
Installed ADSL, SDSL, IDSL, T1 & VoIP services at the Demarcation point and within the customer premise, and configured customer network equipment.