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Active Directory Technical Support

Berkeley, California, United States
May 25, 2018

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Master’s of Information Technology Systems Management Enterprise Networks & Cloud Computing

Graduated with Distinction - Capella University (06/13/2014)


Network Admin. (10/2016 to 12/2017) Guardian Glass LP / KOCH Inc., Geneva, New York

Managed IT resources for over 400 on site and 40 remote users

Managed Citrix, and Windows 2012, Office 365 Azure, Cloud Servers

Configured, installed, upgraded, patched PC's & Windows Servers

Resolved Remote & Local Access, PC, Server & Thin Client issues

Managed Active Directory User & Group Domain Access & Rights

Deployed & monitored Kaspersky Enterprise Anti-Virus agents on all devices

Implemented Server & Wireless AP Installation Projects in 24hr / 365day manufacturing plant environment

Cloud Services Engineer (10/2015 to 10/2016) Synoptek - Pittsford, New York

Resolved and or escalated managed cloud client service issues

Escorted clients into Cloud Data Center Co-Location Area to access Servers

Remotely monitored clients hosted environments & security services

Utilized RMD, SSH telnet & FTP sessions to access client servers, & firewalls

Accessed switches, routers such as Palo Alto, FortiGate, Cisco, Nimsoft, VMware

Implemented firewall white & blacklisting, & VIP configuration updates

Pro-actively resolved Level 1-3 service issues, & escalated Level 3 - 4 issues

Info. Tech. Specialist II (02/2013 to 08/2015) CALTRANS - Sacramento, CA

Managed Windows Server 2003, 2008, Oracle, & SQL server environment

Managed Active Directory User & Group Domain Local Access Rights

Managed Network, Print, & Windows Update Servers & Assisted Help Desk & Network groups

Technology Consultant (02/2012 to 02/2013) PSOMAS Engineering - Roseville, CA

Worked as Lead IT Consultant for Caltrans East Bay District Supervisor of Survey Engineering designing, building, maintaining, & calibrating CAD workstations & SQL servers used in analyzing and archiving real time data streams from LIDAR technology equipped Caltrans vehicles performing land Surveys utilizing 3rd party proprietary satellite laser systems and scanning technologies.

Power School Technical Support (06/2009 to 02/2012) PEARSON Education- Rancho Cordova, CA

Remotely resolved client server software installation issues on MAC OS, Windows Servers

Remotely demonstrated Power-School K-12 software features & functions to clients

Technical Support (08/2006 to 06/2009) TICKETS.COM - Concord, CA

Resolved subscriber sports ( video content streaming issues

Resolved QoS, client Media player configuration, & Proprietary software issues

Managed client account services, payments, activation, & disconnects in Oracle SQL server

Field Technician (04/2000 to 08/2006) COVAD - Denver, CO

Installed ADSL, SDSL, IDSL, T1 & VoIP services at the Demarcation point and within the customer premise, and configured customer network equipment.

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