Valerie Ho

User Experience Researcher

ac5l7g@r.postjobfree.com

206-***-****

www.linkedin.com/in/valeriehoyw/

WORK EXPERIENCE

Siemens Healthineers UX Research Intern

Oct 2017 – Present; Issaquah, WA

Collaborated on creating usability evaluation plans and defining research objectives with design, engineering, clinical, and project management teams for products across various development stages.

Contributed on creating detailed, scenario and task-based research protocols for user testing to establish consistency and significance in data collected across user groups by various research teams.

Conducting usability testing with 40 participants in controlled, simulated environments on complex devices and software user interfaces.

Ensured inter-rater reliability across research teams in different testing locations to increase validity of user performance scoring during evaluations.

Analyzing results and creating research reports from usability evaluations.

Conducting contextual inquires with users and clinical experts to understand typical user workflow to enhance usability goals and objectives.

Strategizing and evaluating new tools for usability tests to increase efficiency and accuracy in the data collection, analysis, and presentation process.

Coordinating evaluation logistics and managing over 600 testing items to ensure resources are readily available for team and project needs.

Consolidated usability evaluation videos and recordings with Camtasia. University of Washington Research Assistant

Sept 2015 – Dec 2016; Seattle, WA

Conducted participant screening, one-on-one interviews and observational research in psychology lab studies and testing.

Conducted real-time data collection during testing, and analyzed participant results with SPSS.

Improved research techniques and refined experimental processes with user data gathered through surveys, debriefs, and evaluations. University of Washington Research Assistant

March 2016 – Aug 2016, Issaquah, WA

Conducted phone interviews to increased users’ satisfaction and improved content of online surveys and questionnaires used in PI’s project

Conducted expert reviews with users to understanding cognitive processes and workflow.

EDUCATION

B.A. Psychology

B.A. Sociology

University of Washington

Seattle, WA

Sept 2014 – Dec 2017

Dean’s List: 5 quarters

Courses and Projects:

Experimental Methods

Behavioral, Cognitive, and

Research Psychology

SKILLS

Usability Testing

Quantitative Research –

Surveys

Experimental

Qualitative Research –

Interviews

Observations

Focus Groups

Field Studies

User Research

Contextual Inquiry

Statistical Analysis

Data –

Collection

Analysis

Presentation

TOOLS

MS Office 365

MS Visio

SPSS

Camtasia

SurveyMonkey

Working Knowledge:

Java

R & R Studio

Adobe Photoshop

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