Administrative/Operations Assistant

Jennifer L. Clark

The Woodlands, TX *****, C: 281-***-****, ********.*****.**@*****.***

OBJECTIVE

Administrative/Operations

SUMMARY

Background in administration including use and maintenance of systems for Contract management, software licensing, invoice quality control and reporting, service desk ticketing and erequisitions, legal matter and spend management, Contact and CRM software in support of multi-levels of employees including co-workers to mid-level management.

EXPERIENCE

JDE E1 Insight reporting (Quality Control) TyMetrix legal matter administration

Bottomline TAP review and workflow DocuSign authorization workflow

One Note CA Service Desk

SAP Business Objects reporting SNOW software licensing administration

Microsoft Active Directory Vendor relations

Desktop troubleshooting Software licensing contracts

Swiftpage ACT Sage Timeslips

QuickBooks Lending proposals

Profit & Loss analysis Microsoft suite including Outlook

WORK HISTORY

Chicago Bridge & Iron 2014-2018

Legal Operations Assistant, TyMetrix Administrator 2018

Generate Matters in TyMetrix and work authorizations for outside counsel

Analyze/compare JDE E1 invoices as part of QC for legal invoicing to TyMetrix

Coordination across departments, legal department to AP in attaining resolution on

problematic invoice processing workflow

IT Software Asset Manager 2017

Manage software licensing and annual support for compliance of given portfolio

Interface with owners, Business Resource Managers(BRM)and vendors in

identifying current license position to assist in determination of needs for compliance

With analysis of current license position, identify and implement areas for saving

Maintain Software license database- Cobblestone/SNOW

Customer Support Technician/IT Help Desk 2014-2016

First line of IT support/troubleshooting-significant use of CA Service Desk,

Microsoft AD, RDP, CMD, Aveksa, Microsoft Exchange management, Desktop settings

Documented problem resolutions in Knowledge Base for training employees and

future Help desk analysts

Prior to 2014, I worked for 7 years as an Administrative/Business Assistant/Operations Manager with a small consulting firm, The Hindley Group, LLC where I started as an Administrative Assistant and with increasing responsibility as assistant to the business owner, learned and contributed to every aspect of the business including:

Administration of ACT CRM database

Timeslips invoicing and AP processing

AR processing in QuickBooks and interface in providing information with accountant for year end

Coordination of client meetings and owner travel and dental conference attendance

Drafting and proofing of sales contracts

Interface with lending institutions for practice acquisition loan proposals

Life and disability insurance quotes for clients

All tasks required for preparation for closing on the practice sale

Interface with clients, accountants, attorneys, vendors, insurance and Title companies

Payroll

Interviewing prospective employees

ACCOMPLISHMENTS

Through immersion, taught myself the skills needed to troubleshoot and solve employee IT issues as part of a team (of mainly young men!) that handled a very high volume of calls to the Global Service Desk resulting in resolution or escalation of problems and employee’s ability to complete their daily assignments.

Identified steps for resolution of IT issues and shared with fellow Help Desk analysts resulting in decreased resolution time for employees and respect of fellow team members.

Effectively analyzed software licensing positions in renewal contracts along with input from vendors and company application owners to identify areas for saving resulting in over $300,000 annual savings on a single application and significant annual savings on other license renewals.

In a short period of time, acquired knowledge of legal department and TyMetrix system processes that resulted in my contributions to the Legal Operations team by QC of legal invoicing through TyMetrix and JDE E1 reporting.

Established and administered a procedure by which legal invoices processed through JDE E1 and not TyMetrix could be identified and rectified resulting in corrections to TyMetrix for accuracy in future auditing and adherence to company guidelines.

Administered invoice reporting and QC processes and analyzed resulting data which resulted in identification of invoices paid in duplication and $1,000s in savings as well as corrections to the company accounting in TyMetrix.

EDUCATION/PROFESSIONAL

Louisiana Tech University, Ruston, Louisiana

B.S. Computer Science- Cum Laude

IIATAM Certified Software Asset Management (CSAM)

SNOW License Manager certified

Region IV Education Service Center, Houston, Texas- Teaching certification

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