Customer Service Sales
Resume:
Profile:
Solid managerial background encircling hard and soft lines. Entrepreneurial inventiveness, bearing significant increases in both venues. Goal-oriented, sales-driven team player/leader focused on the earnings picture. Pliable to shifting business priorities, multi-tasking to sustain a consistent sense of urgency, emphasizing customer satisfaction. Computer literate and at ease with a fast-paced backdrop and individual interaction, in a boutique or a big-box environment. Comfortable presenting to all audiences, large or small. Broad-minded to opportunities in a stimulating career path, which utilize my sales management competencies, adaptability and customer service touch. Expertise in:
Driving Sales w/ Management Motivation
Recruit, Train & Develop Sales Teams
Shop, Anticipate & React to Competition
High Customer Service Standards
Merchandising Retail Assortment
Balancing Inventories for Rate of Sale
Professional Experience:
ADT Security, LLC Elmsford, New York
November 2015 - Present
District Sales Manager
Roles & Responsibilities:
Customer Service for Existing Accounts
Prospecting for New Accounts
Onsite Evaluations
Project Service Proposals
Quota Attainment as a Leader and Group Contributor
Improve Key Performance Indicators
Manage Project Implementation
Shadow under producing employees
Conduct Training sessions with the ASM
Manage escalated customer complaints
Recheck missed opportunities to uncover underlying issues
Coach and Monitor Team of 10 Territory Sales Representatives
Raymour & Flanigan Yonkers, New York
March 2015 - October 2015
General Sales Manager
Roles & Responsibilities:
Customer Service Directly & Indirectly
Recruiting, Hiring, Training, Coaching & Development
Merchandising, Marketing & Buying
Frontline Appearance of Displays
Develop & Execute Plan for Growth through 2 Showroom Managers & 18 Sales Reps
Manage Sales Growth through all Key Performance Indicators
Personal and Team Accountability for Results
Drive Seasonal Initiatives for $18 Million Dollar Location
Cos Cob TV & Audio Company Cos Cob, Connecticut
February 2014 – March 2015
General Sales Manager
Roles & Responsibilities:
Customer Service Directly & Indirectly
Recruiting, Hiring, Training, Coaching & Development
Merchandising, Marketing & Buying
Frontline Appearance of Displays
Develop & Execute Plan for Growth through 2 Showroom Managers & 18 Sales Reps
Manage Sales Growth through all Key Performance Indicators
Personal and Team Accountability for Results
The New York Life Insurance Company White Plains, New York
March 2011 – June 2012
Life & Health Insurance Agent
Roles & Responsibilities:
Customer Service Directly & Indirectly
Canvassing and Prospecting for opportunity
Public Presentations to Civic and Target organizations
Operational Compliance to NYS Insurance Law
Maintain quota attainment monthly
Verizon Wireless New York, New York
December 2000 – August 2010
District Manager
Roles & Responsibilities:
Customer Service Directly & Indirectly
Recruiting, Hiring, Training, Coaching & Development
Merchandising, Marketing & Buying
Frontline Appearance of Displays
Develop & Execute Plan for Growth through as many as 12 Managers and 31 Locations
Manage Sales Growth through all Key Performance Indicators
Bloomingdale's White Plains, NY
September 2000-November 2000
Department Manager - The Men’s Store
Roles & Responsibilities:
Customer Service
Recruiting, Hiring, Training, Coaching & Development
Merchandising, Marketing & Buying
Frontline Appearance of Displays
Develop & Execute Plan for Growth through a team of eight sales professionals on commission
Manage Sales Growth through all Key Performance Indicators
Tops Appliance City, Inc. (NASDAQ: TOPS) Hawthorne, NY
October1993-April 2000
General Store Manager
Roles & Responsibilities:
Customer Service Directly & Indirectly
Recruiting, Hiring, Training, Coaching & Development
Merchandising, Marketing & Buying
Frontline Appearance of Displays
Develop & Execute Plan for Growth through twenty plus Managers & 100 Sales Reps
Manage Sales Growth through all Key Performance Indicators
Personal and Team Accountability for Results
Raphael Clothing White Plains, NY
1985-1993
General Manager
Roles & Responsibilities:
Customer Service Directly
Recruiting, Hiring, Training, Coaching & Development
Merchandising, Marketing & Buying
Frontline Appearance of Displays
Develop & Execute Plan for Growth through two Store Managers & 10 Sales Reps
Manage Sales Growth through all Key Performance Indicators
Education:
CCNY & Baruch College New York, NY
Majors: Marketing, Management
Computer Literacy: Word, Excel & PowerPoint
Patrick Anthony (Tony) Campbell 914-***-**** ***********@***.***
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