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Customer Service Sales

Location:
Mamaroneck, New York, United States
Posted:
May 25, 2018

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Resume:

Profile:

Solid managerial background encircling hard and soft lines. Entrepreneurial inventiveness, bearing significant increases in both venues. Goal-oriented, sales-driven team player/leader focused on the earnings picture. Pliable to shifting business priorities, multi-tasking to sustain a consistent sense of urgency, emphasizing customer satisfaction. Computer literate and at ease with a fast-paced backdrop and individual interaction, in a boutique or a big-box environment. Comfortable presenting to all audiences, large or small. Broad-minded to opportunities in a stimulating career path, which utilize my sales management competencies, adaptability and customer service touch. Expertise in:

Driving Sales w/ Management Motivation

Recruit, Train & Develop Sales Teams

Shop, Anticipate & React to Competition

High Customer Service Standards

Merchandising Retail Assortment

Balancing Inventories for Rate of Sale

Professional Experience:

ADT Security, LLC Elmsford, New York

November 2015 - Present

District Sales Manager

Roles & Responsibilities:

Customer Service for Existing Accounts

Prospecting for New Accounts

Onsite Evaluations

Project Service Proposals

Quota Attainment as a Leader and Group Contributor

Improve Key Performance Indicators

Manage Project Implementation

Shadow under producing employees

Conduct Training sessions with the ASM

Manage escalated customer complaints

Recheck missed opportunities to uncover underlying issues

Coach and Monitor Team of 10 Territory Sales Representatives

Raymour & Flanigan Yonkers, New York

March 2015 - October 2015

General Sales Manager

Roles & Responsibilities:

Customer Service Directly & Indirectly

Recruiting, Hiring, Training, Coaching & Development

Merchandising, Marketing & Buying

Frontline Appearance of Displays

Develop & Execute Plan for Growth through 2 Showroom Managers & 18 Sales Reps

Manage Sales Growth through all Key Performance Indicators

Personal and Team Accountability for Results

Drive Seasonal Initiatives for $18 Million Dollar Location

Cos Cob TV & Audio Company Cos Cob, Connecticut

February 2014 – March 2015

General Sales Manager

Roles & Responsibilities:

Customer Service Directly & Indirectly

Recruiting, Hiring, Training, Coaching & Development

Merchandising, Marketing & Buying

Frontline Appearance of Displays

Develop & Execute Plan for Growth through 2 Showroom Managers & 18 Sales Reps

Manage Sales Growth through all Key Performance Indicators

Personal and Team Accountability for Results

The New York Life Insurance Company White Plains, New York

March 2011 – June 2012

Life & Health Insurance Agent

Roles & Responsibilities:

Customer Service Directly & Indirectly

Canvassing and Prospecting for opportunity

Public Presentations to Civic and Target organizations

Operational Compliance to NYS Insurance Law

Maintain quota attainment monthly

Verizon Wireless New York, New York

December 2000 – August 2010

District Manager

Roles & Responsibilities:

Customer Service Directly & Indirectly

Recruiting, Hiring, Training, Coaching & Development

Merchandising, Marketing & Buying

Frontline Appearance of Displays

Develop & Execute Plan for Growth through as many as 12 Managers and 31 Locations

Manage Sales Growth through all Key Performance Indicators

Bloomingdale's White Plains, NY

September 2000-November 2000

Department Manager - The Men’s Store

Roles & Responsibilities:

Customer Service

Recruiting, Hiring, Training, Coaching & Development

Merchandising, Marketing & Buying

Frontline Appearance of Displays

Develop & Execute Plan for Growth through a team of eight sales professionals on commission

Manage Sales Growth through all Key Performance Indicators

Tops Appliance City, Inc. (NASDAQ: TOPS) Hawthorne, NY

October1993-April 2000

General Store Manager

Roles & Responsibilities:

Customer Service Directly & Indirectly

Recruiting, Hiring, Training, Coaching & Development

Merchandising, Marketing & Buying

Frontline Appearance of Displays

Develop & Execute Plan for Growth through twenty plus Managers & 100 Sales Reps

Manage Sales Growth through all Key Performance Indicators

Personal and Team Accountability for Results

Raphael Clothing White Plains, NY

1985-1993

General Manager

Roles & Responsibilities:

Customer Service Directly

Recruiting, Hiring, Training, Coaching & Development

Merchandising, Marketing & Buying

Frontline Appearance of Displays

Develop & Execute Plan for Growth through two Store Managers & 10 Sales Reps

Manage Sales Growth through all Key Performance Indicators

Education:

CCNY & Baruch College New York, NY

Majors: Marketing, Management

Computer Literacy: Word, Excel & PowerPoint

Patrick Anthony (Tony) Campbell 914-***-**** ac5l3r@r.postjobfree.com



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