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Customer Service Data Entry

Location:
Saint Louis Park, Minnesota, United States
Posted:
May 23, 2018

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Resume:

Professional Summary:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities. A self-motivated innovator with a record of success in resolving problems.

Software:

Microsoft Office Suite

Data Entry, 11,000 kph Type 50 wpm

Epic, Versa trans, and Quick Books accounting software, MYOB software, MK software, Oracle (CRM)

Skills:

Time Management Empathy Conflict Resolution

Team Player Listening Patience

Ability to learn quickly Organizer Product Knowledge

Problem analysis Analytical Stress Management

Attention to details Planner Customer Loyalty

Self-Starter Multi-tasking Flexibility

Professional Experience:

Donaldson Company, (contract with Humera) Bloomington, MN

Customer Administrative Support Representative, 2017 to 2018

Handled calls and emails for 500 customers on order management issues

Worked on 50-60 orders, entered and changed existing orders and completed order acknowledgment in the order entry system

Researched customer questions or complaints regarding product availability, lead-time, quantity, delivery and take corrective action as needed

Coordinated efforts between sales, engineering, plants, and shipping to fulfill customer requests promptly

Provided customer support for import/export activities through international shipment coordination while following governmental compliance

Created new processes to improve workflow

Nidec Industrial Automation, Eden Prairie, MN

Customer Service Representative II / Receptionist 2013 to 2017

Received, analyzed, and replied to 60-80 phone calls and emails on customer’s orders and document within Share Point and CRM

Investigate customer questions or complaints using various software applications

Handled 3 large key accounts

Entered and managed sales orders, monthly stock orders, RMA, warranty exchanges, credit returns, and consignment orders.

Provided information about 15,000 products and services to customers, dealers, and sales

Greeted and directed clients and visitors

Answered and routed 40-50 calls to the proper employee

Trained 3 new hires on the various positions in Customer Service

Gymboree, Minnetonka, MN

Sales Associate, 2013 to 2014

The ability to accurately services customers transactions

Helped customers with buying decisions, ringing out stock correctly, and restocking shelves with merchandise

Storlie Company, St Louis Park, MN

Order Processing Coordinator, 2012 to 2013

Provided freight quotes to dealers

Provided freight claims, warranty claims, damages, and parts

Invoiced daily

Completed procedures and forms for Order Processing Coordination Position

Checked container information and advised dealers of any date changes

Coordinated will-call and truck orders to dealer locations

HealthPartners (contract through a staffing agency) Bloomington, MN

Appointment Center Scheduler, 2011 to 2011

Epic software scheduled, rescheduled, and canceled appointments

Call center duties to a high volume of inbound calls from patients making appointments

St Louis Park Transportation, St Louis Park, MN

School Driver / Dispatcher, 2000 to 2011

Heavy phone, data entry, and radio communications

Coordinated charter reservations and billing

Assigned as the primary communication liaison with major contracted customer

Organized Ski Jammer’s transport which included 20 buses and ten trailers to 5 different locations for eight weeks

Kohl's, St Louis Park, MN

Customer Service / Sales Associate 05-08 to 08-11

Accurately and efficiently process customer’s transactions

Resolved customers' credit problems and payments

Payments on NSF checks

Balance registers and records information on the balance sheet

Cash deposits and currency orders complete and file daily reports to Store Managers and Sales Audit department

Cigna Behavioral Care, Eden Prairie, MN

Claims Processor / Data Entry, 10-1996 to 5-2000

Location and interpretation of complex information from various database systems to process claims

High volume data entry

Identification of necessary steps and completion of claims of various complexity levels

Researched provider contracts for completion of calculations and pricing

Education:

Bachelor of Arts in Business Administration - Finance

Minot State University, Minot, ND



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