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Housekeeping supervisor

May 23, 2018

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Personal Information.

Name : Ashraf Shendy AbdAllah

Address: El Shaymaa St., Difinnu, Etsa, Al Fayoum, Egypt.

Current Position: Housekeeping supervisor At Sentido Palm Royale Soma bay. Red Sea Egypt

Birth Date: 15/04/1980

Gender: Male

Marital Status: Married

Military Service: Finished

Mobile: +2-010********






High School (1996-1997). Ettsa Secondary School, AlFayoum Egypt


Seeking for a new challenging position that will allow me to utilize my skills, knowledge and Experiences which will utilize my creative and innovative approaches to problem solving and strategy development in order to achieve organization’s business goals and accomplish a common mission while supporting the organization.


A hard-working, service-oriented professional recognized as an enthusiastic team player dedicated to enhancing organizational goals and objectives.

More than 15 successful years in fast-track service environments.

Progressively responsible experience in housekeeping field, Record of hiring, training and developing staff in hospitality services provision.

Effectively supervises staff to ensure cleanliness and tidiness of premises, Proficient in responding to guests’ queries and resolving problems efficiently

Core Strengths

Organizational leadership/team building.

Communication skills (verbal/written).

Excellent organizational and problem solving skills.

Policy and procedure enforcement.

Ability to interact with people at all levels.

Creative and innovative.

Regulatory compliance.

Flexible and adaptable.

Oversee the day-to-day operations of the organization.


Work Experience

1.Sentido Palm Royal resort – Red Sea, Egypt (No. of rooms: 445) starting from September 2014 till Now Working as Housekeeping Supervisor.

Basic Job Description and Summary:

Supervisor work activities of cleaning personnel to ensure clean, orderly, and attractive rooms front of the house areas such as entrance, lobby, guest corridors, supervises all night staff engaged in the cleaning of public areas and guest rooms in hotel, And so on in hotels and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.

Floor supervisor

Issue floor keys to room attendants

Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors

Inspection of cleaning in rooms and coordination of the work in floors

Supervise handling of soiled linen to laundry and requisitioning of fresh ones from housekeeping

Report maintenance work on the floor

Supervise spring cleaning.

Coordinate with room service for tray clearance.

Maintain par stock for the respective floors.

Facilitate provision of extra services to guests such as baby sitters, hot water bottles, and other guest requests.

Report any safety or security hazard to the security department.

Check on scanty baggage

Prepare housekeeping status reports.

Inform the front office about ready rooms

Ensure services offered to VIPs are of highest standards. And More

Public Area Supervisor:-

Ensure that all public areas and other functional areas are kept clean at all times.

Ensure all maintenance jobs are attended in coordination with the maintenance department.

Ensure all flower arrangements are placed in appropriate places in public areas.

Ensure banquet halls and conference halls are kept ready for functions and conferences.

Night Shift Supervisor:-

Ensure all public areas are thoroughly cleaned at night when the traffic is low.

Plan order of work and direct staff accordingly.

Ensure submission of room attendants' reports and room status reports.

Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc.

Report safety and security hazards.

2. Nubia Hotel & Resort -- Red Sea, Egypt (No. of rooms: 450) starting from November 2013 till August 2014 Working As Housekeeping Supervisor.

3. Sheraton Miramar Al Gouna -- Red sea, Egypt (No.of rooms: 338) starting from January 2002 till October 2013, Working As Housekeeping Order Taker, Room Attendant and Acting housekeeping supervisor.

Housekeeping O.T Basic Job Description Job and Summary:

It connects the housekeeping department with all other departments in the hotel. The function of order taker is ensuring that the guests who need the housekeeping services in term of the room condition are giving the best service. A housekeeping order taker should be followed up by housekeeping staff effectively.

It is the nerve center of housekeeping department and is manned 24 hours a day.

Coordination with front office for information on departure rooms and handing of clean rooms.

Receive complaints on maintenance and housekeeping.

Maintain registers kept at control desk.

Maintain latest reports regarding room occupancy, VIPs, status of rooms etc.

Delegation of work to attendants and supervisors.

Attend to phone calls received at control desk

Responsible for issuing guest room keys and maintaining key register.

Training Experience

Housekeeping Supervisor Training Certificate from Sheraton Miramar.

Covering Housekeeping Supervisor duties Course (Rooms & Public Areas).

ABC’s of Housekeeping (Room Attendant, Order Taker & Supervisor Duties).

Global English Course.

Sheraton cares for you (including warm welcome and hospitality rules).

Be Hero on Telephone (How to maintain high pressure of telephone calls and to handle it according to standards).

Personal grooming and hygiene.

Service Culture Training (How to enhance guest impressions about the hotel and to make it a non-forgotten memory and Branding training is included)

Know your guest training (How to treat different guests according to their cultures and to respect others cultures).

Superstar training.

Sheraton voice.

Star guest system (4 modules) ( its responsible about all the Guests orders and requests )



1. Arabic, Mother Language. 2. English, Good. Read, Talk and Writ.


1. Fidelio 6.20(25) and suite8. 2. Opera Hotels system. 3. (MC) Micros Fidelio Materials Control.

4. HR& Payroll System. 5. T.M.S Telephone System 6. S.G.R +. 7. Windows XP, 7, 8 and 10

8. PRS Net & Internet. 9. Microsoft Office (Power Point, Word, Excel and Outlook.)


1. Dynamic. 2. Ambitious. 3. Like to be leader. 4. Time Management skills. 5. Connect with others.

6. Self – confidence and self – motivated. 7. Able to set and achieve goals and work under pressure

8. Ambitious, intelligent, and conscientious. 9. Having ability to make a direct control of events.

10. Willing to learn from my faults. 11. Working hard according to the requirements of the job.


Computer, software, & traveling.

Many thanks for giving time to read it and hoping it satisfy your Minimal requirements.

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