Sales Customer Service

Richard J. Diaz

**-** **** ****** **** Elmhurst, NY 11370 917-***-**** *****************@*****.***

Dynamic Leader who offers talent in Logistics Coordination (Export / Import), Freight Forwarding, Shipping Operations, Terminal Operations, Team Building, Strategic Analysis, Short- / Long-Term Planning, Hazardous / Restricted Materials Management, and Regulatory Compliance with an ability to see the “big picture” at all times.

Top Performer who boasts above-average career results, and who can make decisions to reflect positively on global operations in alignment with logistics goals to attain a significant international competitive advantage.

Excellent Communicator who builds and sustains synergistic relationships with global senior management, logistics teams, international business communities, and clients; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to achieve objectives.

Professional Synopsis

Star Children Dress Company, Inc. Rare Editions 2015 – 2016

Logistics Coordinator

Capitalized on the opportunity to direct forward-thinking pre-shipment, freight negotiations, shipping, and follow-up initiatives with overseas garment factories and respective shipping lines for onboard container loading.

Coordinated efforts with internal production / sales departments for final shipping samples’ approval and confirmed shipment departures and arrivals, along with coordinating activities with warehouse and custom broker.

Approved freight invoices and set up the wire transfer to the respective shipping lines and shipping agents, including handling original shipping documents released from bank, L / C request set ups for overseas factories, and coordinating and managing efforts with the finance department for overseas factories export payments.

Coordinated container deliveries with warehouse and custom brokers.

Successfully re-routed shipments to the final customer and key inventory efforts.

Final shipment container loading approval by coordinating with production and sales team.

Freight negotiation with respective shipping line/Air line.

Custom duty payment and duty draw back set up.

Letter of credit (L/C) set up.

Check and approve the carriers freight invoices and overseas supplier/factories merchandise invoices.

Richard J. Diaz

Page Tow 917-***-**** *****************@*****.***

Eur Service (BD) Ltd. 2009 – 2013

Senior Logistics Associate – Sea Air Freight

Strategically steered air and sea freight workforce operations while mentoring and managing a team of support staff and customer service, including handling short- / long-term goal planning, sales analysis preparation, target market development, on-the-spot decision-making for all pick ups, and outbound shipment issues resolution.

Ensured seamless processes by assisting departments with office administration, procurement, and operations.

Supported turnover reanalysis for the budget period to attain goals.

Proactively advised international clients on efficient shipments of goods.

Consistently identified areas requiring improvement to enhance business success.

Freight negotiation with respective carriers.

Sea/Air operations.

Monitor and track shipments

Shipments and documents follow up with overseas partners.

Ensure safety landing of the shipments by sea and air..

Specialized to handle traditional and nontraditional commodities

Knowledge of handle personal effects.

Have knowledge of handling reefer container

Education, Professional Development & Technical Summary

Bachelor of Commerce University of Dhaka

Supply Chain Management Studies Bangladesh University of Engineering & Technology

ICAO – “Dangerous Goods Course Achievement Award” British Airways Cargo

Adobe Acrobat (PDFs) Shipping Line / Air Cargo Line Web-Net System Logistics Software

Microsoft Office (Word, Excel, PowerPoint, Outlook) Sales Software Internet Applications

Professional Memberships

Member, Probashi Bengali Christian Association

Member, Bangladesh Hindu-Buddha-Christian Unity Council

Excellent Professional References Provided Upon Request

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