Customer Service Representative

Victoria R. Casillas

602-***-****

*.**********@*****.***

Education

Dysart High School- Graduated with Diploma

Glendale Community College – Pursued an Associate’s Degree in general studies- no longer enrolled

Employment History

Preferred Homecare, Customer Representative for Tracheotomy and Vent- June 2014- Aug 2017

Maintained exceptional standards of customer service in call center Environment

Mastered point-of-service (POS) computer system for automated order taking

Inbound calls per day taken are up to 50

Responsible for taking payment of patients co pay

Responsible for verifying insurance

Dish Network,Customer Service Representative for Customers Sep 2017-Oct 2017

• Inbound Calls Per Day are taken up to 100

• Responsible for Problem Solving and insuring Customer is Satisfied

• Responsible for taking Payment

CVS Caremark, Member Services for Refill Medications- Nov 2017-Feb 2018

• Inbound Calls per day are taken up to 60-70

• Refill Medications for Members speaking with Dr Office Representatives

• Placing Orders for Members Diabetic Meters

• Mastered POS Computer System for Automated Order Taking.

Skills

Critical Thinker

Attention to detail

Reliable and punctual

Fast learner

Customer service

Contact this candidate