Help Desk Technician

Roy Mendez

**** *** ****** 301-***-****

Lanham, MD 20706 ***********@*****.***

Education:

Prince George’s Community College, Largo MD (Graduated Dec 2017)

-Computer Science A.S.

-Related course work: Computer Science II, Programming in Visual Basics, Intro to Database Management Systems, Calculus III

Capitol Technology University, Laurel MD (Previously Enrolled)

-Computer Engineering Major

-Grade Point Average: 3.75

-Related course work: Circuit Theory, Intro to UNIX, Digital Electronics, Intro to Information Assurance

Certifications:

-CompTIA A+ Certified.

-Certified Microsoft Access Specialist (MOS).

Work Experience:

Fulfillment Coordinator Baltimore, MD Barton Cotton July 2017 – April 2018

-Resolved orders with various discrepancies and gave personal care to special orders.

-Prepped client files and Xerox Nuvera for specialized printing and contacted vendor with issues.

-Data entry and took inventory.

-Continuously met our three major clients’ direct mail deadlines.

Skills & Abilities

Electronics and Computer Hardware Skills:

-Built and upgraded personal computers.

-Programmed an Arduino to work with hardware to create an automated swimming pool skimmer.

-Used multimeters and oscilloscopes to analyze electric circuits.

-Designed circuits with logic gates to provide necessary outputs from given inputs.

Computer Software and Programming Skills:

-Java, Visual Basics, and C programming.

-Familiar with UNIX environments.

Contact this candidate