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Data Entry Customer Service

Location:
Long Beach, California, United States
Posted:
May 22, 2018

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Resume:

Jazmin Arreola

Corona, CA *****

ac5kfz@r.postjobfree.com

714-***-****

Skills, Knowledge, Attributes, and Abilities

Administrative Skills

In role as Sales Administrative / Bid Desk Representative for Dynamet, Performed exceptional administrative and customer support skills. Demonstrated excellent attention to detail while, maintaining a heavy workload… a team player and a consummate professional. Highly organized, efficient and skilled in a variety of office support task, including:

Office Organization & Administration

Records & Database Management

General Bookkeeping

Telephone & Front Office Reception

Spreadsheets & Reports

Scheduling & Calendaring

Meeting & Event Planning

Filling & Data Entry (50 WPM) 10 Key

Microsoft Office 2013, MS Word, Excel, Outlook, and Power point.

Reliable & Punctual

Communication Skills

Excellent Communication Skills, Fluently Bilingual English, Spanish. Over 10 years’ experience in Human Services, Certified Mediator. Five years’ experience in dispute resolution alternatives.

Employment History

Dynamet a Carpenter Company 2014/ Current

Dynamet Technology, Inc has been producing high quality titanium and titanium alloy complex shape components by its advanced powder metallurgical

Account Rep-1

Reporting to the General Manager, major responsibilities in this position included General bookkeeping, data entry, contractual reviews, customer support, account maintenance, daily and bi-weekly customer spreadsheet reports, material usage forecast, invoicing, shipping tracking and acknowledgements, quoting, and maintaining open business communications with all clients.

Major Achievements:

Managing International aerospace and consignment accounts with the highest level of customer service.

Leach International Corporation/ Staff mark 2007 - 2008 / 2012 - 2014

Designs and manufactures a broad range of high-reliable power switching and control components and equipment for aerospace, rail and high-end industrial applications worldwide.

Customer Service Representative / Bid Desk Representative

Reporting to the General Manager, major responsibilities in this position included General bookkeeping, data entry, contractual reviews, customer support, account maintenance, daily and bi-weekly customer spreadsheet reports and shipping tracking and acknowledgements. The bottom-line responsibility of this position is to maintain a good and open relationship with all customers and to assist the Administration manager efficiently and to the best of my abilities. As a bid desk representative, main objective to identify prospect customers and to provide cost, availability, minimum order quantities and lead times to accommodate the demanding market.

Major Achievements:

Managing International aerospace accounts.

Restructured all data entry operating procedures.

Increased the total of bids gone out to prospect customers by 30% in pursue of new business and to increase revenue.

Speedy Circuits Division of PJC Technologies, Inc. 07/2008 to 01/2011

Leading manufacturing of technically demanding printed circuit boards, flex circuits, rigid-flex circuits, multichip in fast turn prototype to medium volume production quantities.

Jr. Sales Administrative Assistant

Reporting to the General Manager Larry Christensen, major responsibilities in this position included Office Administration, general bookkeeping, data entry, contractual reviews, customer support, account maintenance, daily backlog and inventory spreadsheet reports. The bottom-line responsibility of this position is to assist the Administration manager to process administration efficiently and effectively and to help the administration manager make all systems run smoothly.

Major Achievements:

Created and implemented a more efficient database file system.

Restructured all data entry operating procedures.

Established new customer connections

Implemented a new customer service satisfaction feedback with positive responses of 98%.

Fair Housing Council of Orange County 09/2005-07/2007

Private non-profit organization formed in 1965 in the wake of the civil rights movement that resulted in the Civil rights Act of 1964.

Mediation Program Manager

Assisting parties reach mutual agreements outside court for a variety of disputes such as, but not limited to small claims, civil harassment, and civil limited and unlimited cases. Interact with Judges and bailiffs at Santa Ana Central justice center. Networking, recruiting, and volunteer training. Counseling and mediating community landlord tenant issues. Six years’ experience in negotiation and conflict resolution.

Major Achievements:

Increased Mediations numbers by 60% with a success rate of 97% to help unburden SJC court rooms.

Maintained over twenty active mediation volunteers while training them to get certified by DRPA (Dispute Resolution Program Act.

Successfully participated in the 2006 and 2007 Annual Mediation Conference by the Orange County Mediation Committee. For the purpose of Networking and recruitment of future mediators.

Wrote and Won the 2006 and 2007 Orange county grants for continued funds of all Mediation programs provided by FHCOC and DRPA.

In the two years of managing the mediation program I trained over fifty volunteers and successfully managed to get over 90% of these certified under DRPA regulations and maintain them active in other count rooms around Orange County

CR&R Inc. 12/2003-09/2005

Waste and Recycling Services is one of Southern California’s most innovative and successful recycling and waste collection companies, serving more than 2.5 million people.

Customer Service Specialist

Assisting customers’ needs by phone or in person. Data entry, cash handling, credit card processing, dispatch, service routes logs, and collection accounts

Major Achievements:

I was the first employee to be promoted to Account Collections within a year and also the youngest person to have held that position in the company’s history.

I redesigned the client reports to provide a clearer picture of a year over year progress and managed to bring difficult and seriously delinquent accounts to current by 75% in only one year.

Education

Associate Degree in Human Services,

Major A.A Human Services Management

Cypress College, CA



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