Customer Service Manager

CURRICULUM VITAE

MICHELLE S. RIVERA

Address -G-20 Moon Building. The Village

Dubai Investment Park Jebel Ali Dubai UAE

Mobile N0: 055*******

E-Mail: **************.****@*****.***

CAREER OBJECTIVE: Active participation in company operations in ways that will enable me to contribute my skills and knowledge, and to provide an opportunity for professional development and career growth.

WORK EXPERIENCES:

Captain

JW Marriott Executive Lounge Dubai

February 8-2017 up to present

Restaurant Captain

Bamboo Lagoon Restaurant

JW Marriott Deira Dubai

December 2014 up to present

Supervisor

Gourmandises (Patisserie& Delicatessen)

November 2012 –December 2014 Le Meridien Hotel Dubai

Al Garhoud, Airport Road, Dubai, U.A.E

Supervisor

Sukhothai Restaurant (Thai Restaurant)

Le Meridien Hotel Dubai

Al Garhoud, Airport Road, Dubai, U.A.E

November 2011- up to November 19, 2012

Senior Service Staff/Cashier

Sukhothai Restaurant (Thai Restaurant)

Le Meridien Hotel Dubai

Al Garhoud, Airport Road, Dubai, U.A.E

October 29, 2008 -up to present

Duties and Responsibilities

To be able to handle the restaurant with appropriate and good customer service and create good relations with the clients beside handling issues and obtaining feedback.

To enhance new ideas in order to increase the restaurant covers and generate more profit.

To understand the market and work towards the company goal.

To support other departments whenever needed and take complete charge of the other restaurants if required.

Maintains the highest standard of professional ethics.

In charge and responsible for the control of several tables in a service station, maximizing the prompt efficiency of food and beverage service and guest satisfaction according to the organization standards.

Handling customer satisfaction and complaints.

Handling Reservation.

Update system and guest profile.

Facing guests daily with multi-cultural races.

Supervising the junior staff in the absence of the Manager and Assistant manager.

Personal Information:

Nationality: Filipino

Birthday: December 9, 1983

Age: 33

Height: 5'2

Weight: 50Kg.

Religion: Roman Catholic

Civil Status: Married

Skills:

• Excellent customer service skills.

• Intermediate computer skills and Internet.

• Knowledge of Infrasys and POS.

• Professional phone Manner.

• Good Command of English Language

• Software and System: MS Word, MS Excel, Power Point, Micros, Outlook. Oaysis,FMC, Birchstreet.

Educational Background:

Educational Level: Bachelor's /College Degree (Graduate)

Course: Bachelor of Science in Hotel and Restaurant Management

University: Philippine Women's University

Metro Manila Philippines.

Date Graduated: 2006

I hereby declare that all information provided above is true to my knowledge and any false information furnished will be my responsibility.

Date Michelle S. Rivera

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