System Admin/Support
Resume:
Christopher Barrett
Plano, Texas 75074
********************@*****.***
PERSONAL OBJECTIVE:
I am seeking an System Administrator or System Analyst position where my work ethic, technical/military training and experience will bring value to an organization.
PROFESSIONAL SUMMARY
I have proficient knowledge, support, and troubleshooting experience with Windows environments. I've worked with deployments and migrations, to system configuration and management of Windows Servers. I've lead cross training courses for co-workers and soldiers alike. I'm proficient with Microsoft Office suites and multiple support tools. I have experience with creating and documenting best practices, policies and procedures that are not archived for use. My appreciation for quality customer service gives me a value to deliver that same quality that I enjoy. I also have
Experience installing, maintaining and repairing personal computers, local area networks and operating systems
Experience supporting Windows OS, Microsoft Applications Suites, Microsoft Servers
Experience configuring Cisco routers and switches, firewalls and border security
Experience with network security including installation and maintenance of virus software and protection of systems from worms and viruses
Understanding of networking topologies, internet concepts, access lists, direction structures and account management
Experience with the following system applications/ platforms: Citrix, Pass Port, Menu Link, Remedy, Oracle, WBS, Active Directory, Configuration Center (CFC), Service Now, OLO and more
Experience with Microsoft Servers Administration
Understanding of company needs and best practices of policies and procedures
EDUCATION / CERTIFICATION:
MTA Network + Certified
EMPLOYMENT HISTORY:
POS Specialist, Top Golf, Dallas, TX 04/2017 – 07/2017
Store Analyst (Contract)
Design and document functional specifications that satisfy business requirements
Administered Panels, Menu Items, Buttons, and functions
Responsible for resolution and escalation of POS related issues for all Venues
Proactively monitor, identify, isolate, and resolve system problems to avoid impact on the business
Communicate and configure all discounts, coupons, and promotions for all sites.
Develop close working relationship with site operations and staff, including understanding their business processes to better serve them with technology.
Gather business requirements from F&B Operations team
Softtek, Dallas, TX 06/2016 – 02/2017
Restaurant Systems POS Support Technical Lead/SME (Contract)
Lead small team in the planning and coordination of activities related to departmental technology projects or services to meet Brinker International goals and objectives within prescribed time frames and funding parameters.
Provide POS support to for NCR contracted/non-contracted customers.
Responsible for all Restaurant Systems Level 2/3 escalations and manager for level 2/3 support
Lead on-boarding process for Restaurant Systems Level 3 Support, creation of support and SOP documentation for knowledge acquisition, and liaison for client relations.
Lead Support Administrator for all Aloha products and vendors (Menu Link Back Office Administrator and client, Aloha Command Center (CMC) administrator and client, Aloha ATO, Aloha Loyalty/ Insight and Aloha Configuration Center (CFC).
Experience with PCI compliance, client network and infrastructure support.
Assured all POS systems are configured, vendor configuration and end users are supported as required for New Restaurant Openings.
Experience with Price Look-Up Codes (PLUs), Tax updates, Coupon and Promotions creations, and many other POS configurations setup.
NCR Corporation, Ft. Worth, TX 08/2014 – 06/2016
POS Software Support Technician
Provides network diagnostics, maintenance, repair, troubleshooting and implementation services to client POS.
Assure site functionality with site technicians in Go Live process and clients day-to-day issues.
Provide POS support to for NCR contracted/non-contracted customers
Troubleshoot POS Terminals, Fileservers, Printers and all other hardware and software related issues for sites
Able to resolve, create, manage, and source client escalations, orders, issues, and concerns with software and applications such as CFC, Aloha EDC, Aloha Manager, GEMS, Menu Link, and Sharepoint.
Assured all POS systems are setup and configured, systems are operational and end users are supported as required.
K-Force Inc., Addison, TX 2013 – 2014
POS Installer (Contract)
Install POS Systems, including start-up, testing and assuring operating condition.
Responsible for all equipment, software, cables, licensing and material including image, scripts and pre-imaging.
Assured all POS systems are setup and configured, systems are operational and end users are supported as required.
United States Army, Grand Prairie, TX 2008 – 2015
Computer Information Specialist/Analyst
Install, operate and perform unit maintenance on multifunctional/multiuser information processing systems.
Provide computer system administration, local area network administration, and system/network security.
Calculate subnets for IP addresses for computers on the local network, routers and switches.
Set up topology, cabling schemes and passwords for routers and switches; connect devices and determine placement of routers and switches for servers.
Maintain hardware, software, tools and reference material for network.
Install web servers, file servers, print servers, domain name servers and mail servers.
Maintain Active Directory content; create user accounts and set up necessary user workstation application software.
Troubleshoot networks including connectivity, hardware and software issues.
Supervise and assist less experienced soldiers in the installation, operation, and maintenance of information processing equipment.
Troubleshoot software using established debugging procedures.
Devin Energy, Oklahoma City, OK 2013
Installer/Quality Control Assistant
Networked workstation devices and disassembly/assembly in accordance with Devin Energy standards.
Dell, Inc., Oklahoma City, OK 2012
Helpdesk Technician (contract)
Responsible for answering, commenting and replying to help desk inquiries.
Respond and resolve open incidents in the help desk queue. Identify and organize tickets according to priority and forward tickets to engineers and techs.
Supported user accounts with AD, and other third party applications
Operation Enduring Freedom, United States Army, Djibouti, Africa 2011 – 2012
CIM-CELL NCOIC
Responsible for the system administration, operation, and maintenance of all communications equipment, valued in excess of $1 million.
Installed, maintained and troubleshot operating systems, data, secure voice and video-teleconferencing and maintained near real-time contact with the Field Commanders.
Setup and configured standard workstation OS software,
Provided desktop support which included diagnosing and resolving any workstation, operating system/application software or hardware problems.
Provided training/user instruction for software
Achievements:
Global War on Terrorism Service Medal • National Defense Service Medal
Global War on Terrorism Expeditionary Medal • Overseas Service Ribbon
Army Service Ribbon• Army Physical Fitness Excellence Award
References:
Robert Whitehead - 972-***-**** - Softtek Supervisor
Derek Powell - 214-***-**** - NCR Supervisor
Shunte Campbell - 214-***-**** - NCR Supervisor
Hassan Eddins - 214-***-**** - NCR Co-worker
Shawn Sherel - 214-***-**** - TopGolf Manager
Contact this candidate