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Manager Customer Service

Location:
Hialeah, Florida, United States
Salary:
44/48 000
Posted:
May 22, 2018

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Resume:

RESUME.

Miguel L. Abello

**** * ** *** *** ***. Hialeah. FL. 33016

786-***-****

ac5kdl@r.postjobfree.com

Objectives: Use my experience and skills in a hospitality environment to train staff and achieve higher goals.

Qualifications:

- Over 28 years of experience in the hotel/restaurant food and beverage business and more than 17 years as restaurant FOH Manager, with a great attention to the personalized customer service and the best training of staff.

- Highly effective manager with proven ability in scheduling, training, motivating and leading staff as well as keeping the discipline using the techniques of training and motivating by example.

- Proficient in Spanish and English languages, fair skills in Italian language.

- Expert in a worldwide variety of wines, liquors, gourmet food and pairing, as well as in mixology.

- Expert in after dinner service to achieve higher sales and obtain a supreme costumer service. The excellence.

- Fair knowledge and skill with Micros.

PROFESSIONAL EXPERIENCE

Mar 2017 / February 9 / 2018

Sommelier at Gulf Liquors Store

1681 Alton Road

Miami Beach

305-***-****

November 2016 / Feb 2017

Valet parking at Seacoast Hotel

5101 Collins Ave

Miami Beach

Phone: 305-***-****

July 15, 2015-June 23, 2016

Fine Dining Restaurant Manager.

Miccosukee Resort and Gaming.

305-***-****

October 2008/April 2014

Food and Beverage Supervisor

Hotel Homewood Suites

Miami West.

305-***-****

August 2007/June 2008

Shift Leader

Restaurant Cohiba Brasserie

Coral Gables.

September 2000/June 2007

Wine Master Sommelier

Hotel Nacional de Cuba

Havana Cuba

May 1997/August 2000

Maître D’hôtel and Restaurant General Manager

Golden Tulip Parque Central Hotel

Havana Cuba.

September 1994/April 1997

Food and Beverage Director

Cienfuegos Province

Cubanacan Corporation Ltd

Cuba.

Education and Certification.

SafeStaff

DBPR-contracted food safety provider

Approved program No. 1752486

Valid till 08/19/19

Alcohol Training Certificate

JC. Hospitality Consultants

June 13, 2016.

CPR AED

American Heart Association

Dec 16, 2013- Dec 16, 2013

AHA # 021********.

Certificates by The High School of Tourism Studies of Cuba Wine in Gastronomy

Xviii-22-215

June 8, 2002

Higher Course for Sommelier

Xviii-22-215

June 8, 2002

1987-B.A. English Language and Literature

Foreign Language Pedagogical Institute

University of Havana, Cuba.

1988/ until now

On-the-job training on bar-tending, food processing, Maître, Wine Mastering and Costumer Service of Excellence.

Details on demand about every item.

References:

Jenny Estrada 305-***-**** former manager

Julio Harrington 754-***-**** former manager

Yan Chrine 305-***-**** former manager



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