Manager Customer Service
Resume:
RESUME.
Miguel L. Abello
**** * ** *** *** ***. Hialeah. FL. 33016
ac5kdl@r.postjobfree.com
Objectives: Use my experience and skills in a hospitality environment to train staff and achieve higher goals.
Qualifications:
- Over 28 years of experience in the hotel/restaurant food and beverage business and more than 17 years as restaurant FOH Manager, with a great attention to the personalized customer service and the best training of staff.
- Highly effective manager with proven ability in scheduling, training, motivating and leading staff as well as keeping the discipline using the techniques of training and motivating by example.
- Proficient in Spanish and English languages, fair skills in Italian language.
- Expert in a worldwide variety of wines, liquors, gourmet food and pairing, as well as in mixology.
- Expert in after dinner service to achieve higher sales and obtain a supreme costumer service. The excellence.
- Fair knowledge and skill with Micros.
PROFESSIONAL EXPERIENCE
Mar 2017 / February 9 / 2018
Sommelier at Gulf Liquors Store
1681 Alton Road
Miami Beach
November 2016 / Feb 2017
Valet parking at Seacoast Hotel
5101 Collins Ave
Miami Beach
Phone: 305-***-****
July 15, 2015-June 23, 2016
Fine Dining Restaurant Manager.
Miccosukee Resort and Gaming.
October 2008/April 2014
Food and Beverage Supervisor
Hotel Homewood Suites
Miami West.
August 2007/June 2008
Shift Leader
Restaurant Cohiba Brasserie
Coral Gables.
September 2000/June 2007
Wine Master Sommelier
Hotel Nacional de Cuba
Havana Cuba
May 1997/August 2000
Maître D’hôtel and Restaurant General Manager
Golden Tulip Parque Central Hotel
Havana Cuba.
September 1994/April 1997
Food and Beverage Director
Cienfuegos Province
Cubanacan Corporation Ltd
Cuba.
Education and Certification.
SafeStaff
DBPR-contracted food safety provider
Approved program No. 1752486
Valid till 08/19/19
Alcohol Training Certificate
JC. Hospitality Consultants
June 13, 2016.
CPR AED
American Heart Association
Dec 16, 2013- Dec 16, 2013
AHA # 021********.
Certificates by The High School of Tourism Studies of Cuba Wine in Gastronomy
Xviii-22-215
June 8, 2002
Higher Course for Sommelier
Xviii-22-215
June 8, 2002
1987-B.A. English Language and Literature
Foreign Language Pedagogical Institute
University of Havana, Cuba.
1988/ until now
On-the-job training on bar-tending, food processing, Maître, Wine Mastering and Costumer Service of Excellence.
Details on demand about every item.
References:
Jenny Estrada 305-***-**** former manager
Julio Harrington 754-***-**** former manager
Yan Chrine 305-***-**** former manager
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