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Sales Management

Decatur, Georgia, 30030, United States
May 22, 2018

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Ylonda B. Reynolds

*** ********* **. ** ***** Atlanta, GA 30308 404-***-****


otivated, Diligent and technically skilled Management Professional, known for accuracy, attention to detail and strong analytical/quantitative skills. Over 19 years of experience in the areas of Compensation, Sales, Service, Quality Assurance and analyzing/recording data while reducing company costs by exceeding measurements for online conformance. Proven ability to interface with internal and external customers to ensure product solutions meet customer requirements.

Key Skills

Auditing & Compliance

Excellent analytical and communication skills

Records Organization & Management

Sarbanes-Oxley Compliance

Internal Controls

Data Gathering and Analysis

Project Management

Financial Reporting

Business Information Systems & Communication

Compensation Management

Teambuilding & Cross functional training

Assessment and Evaluation

Risk Management

Conflict Management and Resolution

CWA Agreements and Grievance Processes

Negotiation and Advocacy

Fraud Management

Consultative Selling

Six Sigma Green Belt

Professional Experience


Sr Auditor 02/2016 to Present

Responsible for conducting and documenting moderate to complex audit projects with direction from Audit Manager.


Key Results:

Review, analysis, and monitoring of procedures and systems of internal controls within the AT&T organization.

Develops recommendations for improving the procedures being audited.

Works as management consultants in the review of existing systems and procedures, or in the development of new or modified systems and procedures.

Professional Experience


Sales Compensation Lead – Analysis and Sales Integrity Team 04/2015 to 2/2016

Responsible for reviewing, researching and making recommendations to senior management based on findings for Compensation Review Board (CRB). Assist with Asset Protection sales integrity/ fraud investigations.


Key Results:

Analysis of financial audits and sales compensation effectiveness

Ensure the integrity and compliance of the Sales Compensation Policy Plan

Review and ensure all large incentive payouts to Sales teams are accurate

Sales Compensation Lead – Quality Process Control Team 03/2014 to 04/2015

Responsible for completing secondary reviews on SCL compensation processes and activities to prevent company loss and ensure compensation payments are accurate for the entire EBS (Enterprise Business Solutions) Segment. Provide review findings to Senior Management.

Key Results:

Develop and implement processes and operational policies

Ensure the integrity and compliance of the Sales Compensation Policy Plan


Sales Compensation Lead 04/2012 to 02/2014

Responsible for supporting the design, development and ongoing support of the Management Compensation Plans. Performed moderately complex sales compensation activities for assigned business unit or region. Performed analysis of compensation data and compensation plan effectiveness. Served as a primary point of contact for issue escalations and resolutions between regional organization and sales operations on matters concerning plan assignments and quota setting.

Provided consultation and advice to management on incentive compensation. Successfully pay over 300 sellers in sales centers on systematic and manual processes accurately and timely each month. Designated as mentor for less experienced or new staff. Explained and interpreted sales compensation policies, procedures, and abstracts. Communicated new changes to existing sales plan documents. Designed and implemented job aids. Facilitated training sessions and responded to adhoc requests to review calculations. Analyzed compensation plans and abstracts to ensure correct implementation in AT&T Commission Earnings System (ACES).


Key Results:

Analysis of data metrics and payouts – 100% accuracy to date

Analysis, evaluation and approval of sales salary offer exceptions to standard practice

Monthly analysis of sales employee information, compensation and job keys to ensure accuracy

Perform analysis of compensation data and compensation sales effectiveness

Perform closed sales reviews for discrepancies and prevention of company loss

Process payments in timely manner

Corrected payment discrepancies therefore preventing any special checks from being processed

Collaborate and contribute with appropriate departments to ensure accuracy of sales commissions or incentive payouts


Sales Operations Lead 07/2009 to 04/2012

Responsible for managing, developing, executing and supporting sales operations projects. Managed a single project or group of related projects for sales operations from development to implementation phase. Developed and documented project scope, plan and timeline. Collaborated and contributed to development, modification and execution of sales operations projects that affected immediate sales channel operations. Formulated work prioritization, forecasting, scheduling and coordinating resources within assigned projects. Developed and implemented promotional programs for company products and or services. Served as a UAT Tester for Sales Account Assignment and Results Tracking (SAART) system case studies and system upgrades.


Key Results:

Evaluate AT&T business customers’ data and records to accurately develop customer definitions and assignments for account executives and business managers

Research customer’s account discrepancies and assignments and resolve to prevent loss of revenues

Review, approve or deny requests for account movements by following established segmentation and business processes


Small Business Sales Coach 04/2007 to 07/2009

Guided as many as 75 Sales Associates focused on promotion of AHT, adherence, Customer Sat, broadband, wireless, security and telecommunications products and services, as well as provision of account management. Completed competitive analysis monthly. Mentored coaches, built teams, created and executed succession-planning program. Made recommendations as to the hiring, firing, discipline, promotion and other status changes within the department. Established relationship with Communication Workers of America union during contract negotiations. Responsible for monthly budget compliance, termination, interviewing and hiring of new incoming Sales Associates. Ensured department’s strict compliance of all policies and procedures required by the Federal Communication Commission (FCC) and Public Utilities Commission (PUC).B


Branch Sales Coach 01/2007 to 03/2007

Responsible for conducting New Hire Training for all current and incoming Sales Associates for Small Business Services with Region Local Business Markets (RLBM). Provided ongoing training to Sales Associates and Sales Managers. Presented core training content and/or coordinated the presentation of core materials. Monitored the effectiveness of training curriculum. Ensured that associates were equipped with the required tools, knowledge, and skills to perform their jobs and support the department mission. Worked with all management and supervisory staff to address changes in the work environment and develop a learning culture. Maintained documentation and records. Establish pre-training program arrangements. Maintained and cultivated relationships with CWA and the department staff. B



Bachelor of Science Business Administration

Fayetteville Technical Community College - Fayetteville, NC

Associate of Science Nursing

Harvard Business Course – 2013-2014 Finance Compensation Administration Managers

Learning Plan for L2 Contributing Managers


Member, Women of Finance AT&T

Member, Community NETwork AT&T

Technology Summary

MS Office (Outlook, Word, Excel, PowerPoint, Access) Outlook Business Intelligence

CFAS ACES BIZ Comp SAART Business Objects Siebel eCRM

References Upon Request

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