Tonia Bernardine

347-***-**** ac5kcm@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position that will utilize my skill and experiences.

EXPERIENCE:

America Works Bronx, NY 6/16-Present

Call Center

Obtains client information by answering telephone calls: interviewing clients: verifying information.

Determines eligibility by comparing client information to requirements.

Reporting problems with the data.

Accurately entering information into various computer programs (ETO software).

Informs clients by explaining procedures: answering questions: providing information.

2160 Matthews Avenue Inc., Bronx, N Y 11/11-01/14

Receptionist

Managed to three phones lines and responded over 50 calls per day.

Scheduled appointments and organized meetings.

Maintained appointment diary either electronically or manually.

Prepared letters and documents, receiving and sorting out e-mail and deliveries.

Monitoring the use of equipment and supplies within the office.

Repaired office equipment, Handled all front desk responsibilities.

Addressed patrons’ concerns and provided Information directions.

Administered patrons’ identifications; handled sign in sheet.

Extra Care Home Care, Rockaway, NY 10/07-11/11

Home Health Aide

Recorded and noted clients' condition and progress.

Reported changes to case manager.

Conducted patient's pulse rate, temperature, and respiration rate.

Performed prescribed exercises and other physical therapy.

Massaged limbs and assisted with braces and artificial limbs.

Operated medical equipment and ensured equipment is functioning properly.

SKILLS:

Medical : CPT, ICD-9, CMS-1500, Billing and Reimbursements.

Software: Med iSoft, Delmar, MS Word, Excel, PowerPoint.

Office Management: Filing, administered heavy phone volume, Stenography and Transcription, designed forms, and Data Entry.

Blood Work: Tools & Tests, Vaccines, Wheelchairs, Hoyer lifts, X-Ray Machines, EKG, Took blood work.

EDUCATION:

TCI College of Technology, New York, NY 04/13

Associate’s degree in Applied Science

Major- Health Information Technology

CERTIFICATION:

Caliber Training Institute Inc., New York, NY 04/05

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