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Customer Service Sales

Toronto, Ontario, Canada
May 22, 2018

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***-**** ******** ***

Ontario, Toronto M1B 0C5

Phone: 416-***-****



To obtain a retail role within a financial institution that utilizes my skills, knowledge and experiences to achieve professional growth as well as company goals


•Fluent in Bengali, Hindi and Urdu

•Excellent working knowledge of Microsoft Word and Excel

•Strong customer service skills

•Comfortable working in a team setting or working alone

•Able to overcome client objections and maintain professionalism Outstanding communication skills


Centennial College 2009 - 2011

International Business Management Diploma

Professional experience

Receptionist, Administrative Assistant 2015-present

Care Insurance & Financial Ltd, Toronto, Ontario

Greets visitors and performs general administrative duties

Screen calls; manage calendars; make travel, meeting and event arrangements

prepare reports and financial data; training and supervising other support staff; and customer relations

ability to work well with all levels of internal management and staff, outside clients and vendors

Assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks

Ensures completion of paperwork, sign-in and security procedures

Work on the Real Estate & Tax admin work, Audit, T1OVP etc

Customer service and Expeditor 2013-2015

Hudson Bay, Toronto, Ontario

Organize and prepare shoes for the display for sales by brand, style and color

Engage and interact with customers in accordance with the G.R.E.A.T(Get ready, engage, add value and transact) service model

Maintain cleanliness and organization in assigned areas

Promotes the company’s HBC credit and loyalty programs and achieves targets

Process all point of sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanor

Maintain a professional and productive work environment

Hostess/Receptionists, Diwan Restaurant

Aga Khan Museum, Toronto, Ontario 2014 - 2015

Received the phone calls, checked voice massages and call them back

Booked clients reservations via phone and IPad

Helped them to answer their questions about the Museum, restaurants, menus, reservations, food, hours, location and parking etc.

Coordinated and managed the wait times for the incoming customers

Provided excellent customer service to the clients by ensuring friendly

Provided feedback to management on client experience

Beauty Advisor, Shoppers Drug Mart 2012 -2013

Toronto, Ontario

Engaging clients and providing advice on beauty products

Acquiring new clients to the Shoppers Optimum Loyalty Program

Providing feedback on beauty products to the Beauty Boutique team

Interacting with customers and handling any complaints

Building and developing a loyal customer base

Responsible for all end of day cash management

Meeting or exceeding individual sales targets set out by the Department Manager

Sales Associate, Tommy Hilfiger 2008 - 2010

Toronto, Ontario

•Coordinated with customers by asking open-ended questions to identify requirements and made relevant merchandise suggestions

•Ensured that each customer received outstanding service by providing a friendly environment whilst maintaining solid product knowledge

•Performed responsibilities of increasing store sales by providing additional suggestions to customers to meet their needs

References Available Upon Request

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