Engineer Service

SOUMITRA BHATTACHARJEE

E-mail: ***************@**********.***; Contact: 700-***-**** / 905*******

OBJECTIVE

I seek to take up challenging assignment that offers me with an opportunity to contribute towards growth and profitability of the organization and achieve my personal growth and prosperity

PROFILE SUMMARY

Ability to strategize, plan and execute Sales plans across territories

Computer Hardware & Networking Engineer with 10+ years of knowledge on systems Engineering and technical support professional

Thorough work experience in DOS, WIN98, WIN NT, WIN2000 PROFESSIONAL, WIN2000, Server, WIN 2003 Server, WINXP, LINUX, Windows vista, Windows 7

Expertise in assembling & disassembling, troubleshooting all kinds of Desktop & Laptop, varied Operating systems, other software and Anti-virus issues

Experienced in providing computer peripherals, cabling switching, LAN solutions and handling Onsite services

Experienced in working with technical teams or equally comfortable working alone without supervision

ORGANISATIONAL EXPERIENCE

Feb’16 – Sep’17 INNO Instrument India Pvt. Ltd, Kolkata Sales & Service Support

Key Result Areas:

Assist developing day to day sales plans and strategies to achieve and exceed set targets

Responsible for training and demo for new customer

Involved with total branch operations

Help expand the business, identifying new customers, resellers

Addressing customers’ queries over telephone

Feb’15 – Aug’15 ACES Infotech Pvt Ltd, Kolkata IT Executive

Key Result Areas:

Maintenance all IT related issue (Hardware & software)

Handle all customers call issue

Handle all the other responsibilities related to the job

Jan’14 – Jan’15 ILAS Surveyor & Loss Assessors Pvt. Ltd, Kolkata IT Support Executive

Key Result Areas:

Maintenance all IT related issue (Hardware & software)

Responsible for all day to day report making & bill entry jobs

Maintenance all Documents & courier related issues

Handle all the other responsibilities related to the job

July’11 – Dec’13 S. R. Comtech Services IT Support Executive

Provide technical solution to client’s PC, Laptop problem. (Hardware & Software)

Manage telephonic interface with clients

Maintenance all Documents in service departments

Feb’08 – Jun’11 R.P Infosystems Pvt. Ltd, Kolkata Senior Service Engineer (Quality control)

Dec’05 – Jan’08 Service Engineer (Production)

Key Result Areas:

Focus on ‘Zero Defect’ output, ensure compliance of the quality norms set by the management

Handling Bank and DS&D (Directorate General of Supplies & Disposals) inspection

Troubleshooting, maintenance of all documents, software & spare parts quality control dept

Certify finished products for sale, co-ordinate with warehouse for dispatching materials

Maintenance all ledger Production dept. & Co-ordinate with quality control dept

Feb’05 – Nov’05 PATCOM, Kolkata Assistant Service Engineer

Key Result Areas:

Generate revenue by tapping new clients

Client servicing

PROFESSIONAL QUALIFICATION

CMC.NET (Diploma in Computer Maintenance and Computer Networking) from CMC. Ltd.

EDUCATIONAL QUALIFICATION

Class X from West Bengal Board of Secondary Education in the year 1997

Higher Secondary (Class XII) from West Bengal Board Higher Secondary Education in the year 1999

Bachelor Degree in Commerce from Calcutta University 2004

PERSONAL DETAILS

Date of Birth: 24th Feb 1982

Present Address: 21/4/C, A. C. Paul Street; Ariadaha, Kolkata -700057

Languages Known: Bengali, Hindi & English

I hereby declare that the information furnished above is true to the best of my knowledge.

Place:

Date:

SOUMITRA BHATTACHARJEE

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