Customer Service Assistant

MARGARITA SOLIS

**** ****** **** **** * Crestwood, MO 63123

https://www.linkedin.com/pub/margarita-solis/29/829/88b

314-***-**** *****.*****@*****.***

OBJECTIVE: As a MAT in Secondary Education student at Webster University, I am seeking a full-time position where I can use my experience as a Spanish Interpreter to benefit your company’s customer service and sales goals.

SKILLS:

Fluent in Spanish and English Languages

Knowledge of Microsoft Office Suite

Effective interacting with and assisting diverse students

EMPLOYMENT AND VOLUNTEER EXPERIENCE:

Spanish Interpreter, International Language Center (ILC), St. Louis, MO July 2011–July 2012

Provider of freelance interpretation services for Spanish speaking clients during medical, dental and other social service related appointments throughout St. Louis city and county

Title 1 Math Specialist (full-time), St. Louis Language Immersion Schools (SLLIS),

August 2012– June 2013

Assistant Math teacher, K-3, in the Spanish School (TSS) for seven classes helping provide additional support in Spanish to students who most struggle with math lessons by working with them in small groups

Title 1 Teacher Assistant (part-time), SLLIS, St. Louis, MO January 2012–June 2012

International Institute volunteer, St. Louis, MO July 2011– December 2011

Tutored non-English speaking immigrants in Basic English literacy to prepare to pass the U.S. Citizenship Exam

Documented clients progress in work to aid Citizenship Class Instructor

Undergraduate Student Intern, SLARC, St. Louis, MO June 2009-September 2009

Entered volunteer information into computer files

Attended and took notes at Community Integration focus-groups

Testing Center Assistant, WEBSTER UNIVERSITY’S TESTING CENTER, St. Louis, MO May 2007 - September 2010

Proctored exams by explaining testing procedures and oversaw students taking, both Webster University and external tests, for academic placement or credit

Returned the exams to be graded by fax, email or original copy format to the originators (teachers, companies, educational facilities)

Scheduled testing appointments, answered questions by phone or email and relayed messages in person or by phone throughout the campus

EDUCATION:

MAT in Secondary Education with an emphasis in Spanish (GPA 3.53), WEBSTER UNIVERSITY, St. Louis, MO In Progress

Spanish Praxis Exam, St. Louis University, St. Louis, MO March 26, 2013

Test Code 5195 Spanish: World Language, Score of 190/200

BA in Spanish with a minor in Sociology (GPA 3.49), WEBSTER UNIVERSITY, St. Louis, MO August 2005 – May 2011

Extended Spanish and Cultural Immersion Study Program in Mendoza, Argentina at Webster University affiliated campus from May 2006 - July 2006

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