Account and Partnership Management, Customer Success and Onboarding

Xavier Teo

******@*****.*** 925-***-**** Orinda, CA

http://www.linkedin.com/in/xvrteo/ https://prezi.com/p/f1d4vkwxc_rb/ SUMMARY

Possessing a strong business acumen with leadership and management experience, and a proven record of developing and cultivating relationships at executive levels with Fortune 500 customers, partners and prospects across international markets and verticals, I have the ability to develop opportunities that would further establish organizational goals. My experience base includes successful tenures in customer success and strategy consulting in the SaaS space, account and partnership management in the tech, branding and media industries, several years in TV and radio in various capacities, and the co-founding of two start-ups. SKILLS AND STRENGTHS

Core Competencies include:

Customer Success and Onboarding, Account and Partnership Management, Business Development, Training and Workshop Delivery, Gamification Strategy, Digital Marketing.

Technical Proficiencies include:

CRM platforms such as Salesforce, HubSpot and Zoho, project management tools such as JIRA, Asana and Basecamp, Lithium Social Web, Google Apps such as Docs, Analytics and AdWords, Microsoft Office Suite.

Fluent in English and Chinese Mandarin.

EDUCATION

University of California, Berkeley (http://www.berkeley.edu) Bachelor of Arts in Mass Communications

PROFESSIONAL EXPERIENCE

Self-Employed – San Francisco Bay Area and Singapore Freelance Consultant – January ’17 to Present

TIX Group (http://tix.com.au): Create and execute successful Asia market entry and partnership acquisition strategy; oversee the identification, evaluation, development and management of partner relationships with MNCs such as Citibank, Standard Chartered Bank, KPMG, and Ernst & Young.

Torcche (http://torcche.com): Redefine user acquisition strategy and develop gamification marketing strategy for initial coin offering launch in end-Q2 2018.

Simply Compete (http://www.simplycompete.com): Leverage on preexisting business relationships to generate leads and validate new sales opportunities across Asia. Jingo & Friends – Singapore (http://www.jingopost.com, https://www.facebook.com/jingopost) Co-Founder and Equity Partner – April ’16 to March ‘18 Chief Growth Officer – April ’16 to January ’17

Develop and actualize business growth and online marketing strategy: FB page had 46,749 total likes and 46,898 total follows in March 2018, our last month of operation.

Manage media creation team to develop high quality and proprietary content.

Research, identify and manage partnership opportunities with consumer retail brands. Xavier Teo

******@*****.*** 925-***-**** Orinda, CA

http://www.linkedin.com/in/xvrteo/ https://prezi.com/p/f1d4vkwxc_rb/ Lithium Technologies – Singapore (http://www.lithium.com) Principal Strategy Consultant, APAC – April ’14 to December ‘15

Build and enact regional customer success program by building strong executive-level relationships with enterprise customers and partners; this directly contributed to the APAC team yielding 2x ARR growth during my tenure.

Manage all APAC accounts such as StarHub (Singapore), Indosat (Indonesia), AmBank

(Malaysia), and Ford Motor Company (Australia).

Develop and conduct onsite and remote onboard training for all new community launches in APAC including DTAC (Thailand), AMP Capital (Australia), Commonwealth Bank (Australia), and Bank of New Zealand (New Zealand).

FutureBrand (Interpublic Group) – Singapore (http://www.futurebrand.com) Senior Commercial Manager – August ’13 to March ‘14

Manage and lead commercial team to identify new business opportunities across APAC to achieve revenue targets; average spend of an end-to-end branding solution is 1 million USD.

Play a key role in the bid proposals process, which includes the coordination of resources, collation of critical information and preparation of final bid documentation.

Prepare and customize client presentations and client scoping sessions. MediaCo Marketing – Singapore (http://www.mediaco.asia) Regional Account Manager – October ’11 to August ‘13

Manage all APAC accounts: Cultivate and strengthen client and partner relationships through regular communications and travel.

Lead APAC sales team in creating new business opportunities with MNCs and SMEs including Servcorp, Michael Page International, Euler Hermes, and The Sloane Clinic; I created concept- to-execution strategies for untapped markets that doubled client base in under a year.

Develop, deliver and negotiate all proposals and contracts for the region. Ceylon Road Productions – Singapore (http://www.jasoneng.com) Co-Founder and Account Director – July ’05 to July ‘08

Build key customer relationships and cultivate new business opportunities with clients, such as United Nations, INSEAD, J. Walter Thompson, Dom Perignon and BBC New York Productions.

Develop strategies to identify and exploit routes to market in Southeast Asia.

Develop, coordinate and participate in new business presentations. ORGANIZATIONS

Berkeley Club of Singapore (https://international.berkeley.edu/club/singapore/home) Various Executive Committee positions – August ‘12 to September ‘17 PUBLICATIONS

Teo, Xavier. "Untapping the social media potential." Singapore Business Review 1 December 2011: http://sbr.com.sg/media-marketing/commentary/untapping-social-media-potential

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