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Customer Service Microsoft Office

Houston, Texas, United States
May 23, 2018

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Shaquail Sada Hall

**** ******* ******* *****, ******, TX 77396 Cell: 832-***-**** Objective

To constantly upgrade my knowledge, skills and make a difference in whatever I do. Education

August 2009-May 2012 Summer Creek High School Houston, TX August 2012-2015 Lone Star College-North Harris Humble, TX Professional Experience

August 2017-Present United HealthCare Group Sugarland, TX Clinical Administrative Coordinator

Administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team.

Managing incoming calls; requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff.

Manages the referrals process, processes incoming and outgoing referrals, and prior

authorizations, including intake, notification and census role. June 2015-July 2017 HostGator Houston, TX

Retention Specialist

• Ability to identify core issues that lead to customers wanting to cancel hosting

• Provide best practice solutions tailored to specific customers

• Respond to customers via phone and email

• Reporting details regarding saved customers

January 2015-June 2015 HostGator Houston, TX

Web Advisor

• Provide email-based support via the Grove ticket system.

• Troubleshoot a variety of technical issues customers are having with their web hosting plans and services that have been escalated to you.

• Research required information using available resources.

• Stay current with system information, changes and updates.

• Follow standard processes and procedures.

• Identify and escalate priority issues

• Be at work during assigned shifts.

• Complete work as expected.

• Diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment.

• Provide technical support for Admin issues via ticket system

• Provide fellow system administrators and support representatives with technical support and guidance.

• Installing, configuring, and maintaining services such as Apache, MySQL, and Exim

• Performing miscellaneous job-related duties as assigned. June 2013-April 2014 Sodexo Houston, TX

Customer Service Specialist

• Provide excellent customer service.

• Obtain good communication (telecommunication) and direct contact.

• Telephone roundings, according to the patient's feedback.

• Show both the employees and patients that you care.

• Assist in preparing meals for patients; thrive in a fast-paced and challenging workplace.

April 2013-June 2013 APAC Humble, TX

Customer Service Representative

• Follow up in a timely manner to ensure customer satisfaction, including sales.

• Communicate via inbound and outbound telephone calls with customers.

• Excellent attendance; responsibility, leadership, trust-worthy, and dedication.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

• Perform other duties as assigned by management.


Available upon request.

Skills and Accomplishment

Excellent communication skills

Team work; leadership

Professional attitude

Exceptional organization

Medical Terminology

Typing; excel, Microsoft office, WordPad, power point, worksheet, etc.

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