TONYETTA M. HOOKS

*** **** **** ******, ******** City, OK ac5k1w@r.postjobfree.com 405-***-****

SKILLS & ABILITIES

Word

Excel

Windows 10

Google Docs

Typing

** ***

Conflict resolution

Problem solving

Adaptability

Teamwork

EDUCATION

Francis Tuttle Technology Center, Oklahoma City, OK

Human Resource Administrative Assistant- 877 hours

Fundamentals of Technology 125 hours

Administrative Technologies I 145 hours

Fundamentals of Administrative Technologies II 155 hours

Introduction to Human Resources Concepts 120 hours

Office Administration and Management 158 hours

Administrative Assistant Capstone 174 hours

EXPERIENCE

Oklahoma County Health Department-Student Intern

December 2017

Sorted through, purged, organized, and filed documents for the

Executive Assistant.

Mama E’s Soul Food Restaurant-Waitress

May 2012 - August 2017

Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.

Developed rapport with clients and generated repeat business through friendly attitude and professional demeanor.

Trained new hosts on service policies.

Farmers Insurance-Customer Service Representative

January 2011- May 2012

Answered customer telephone calls regarding existing accounts.

Counseled customers on options for service and coverage.

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.

Consulted with customers on options for service and coverage.

H&R Block-Customer Service Representative (Seasonal)

February 2010 - May 2010

Answered customer telephone calls.

Set appointments for tax preparers.

Resolved customer complaints and various tax-related questions.

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