Manager

JAYAKRISHNAN KAMALAKANNAN

MBA

Address: New No.6, Old No.133, 8Th Street, Kamaraj Colony, Chennai - 600024

Email: **************@*****.***

Mobile: +91-866*******

OVERVIEW

An experienced professional with proven track record highlighting skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Seeking an opportunity which offers both challenge and opportunity to grow professionally.

WORK EXPERIENCE

ASSISTANT MANAGER

TESCO STORES LIMITED (UK)

April 2010 – June 2015

SKILLS AND

CORE COMPETENCES

Tesco Stores Limited is the largest supermarket of UK and the third largest retailer in the world. It operates in 14 countries in the world including USA, China and Turkey.

Assistant Branch Manager (November 2012 – July 2015)

The responsibilities included:

Create and implement branch succession plan for management and support staff

Implement change and deliver team trainings and mentoring horizontally, vertically and cross functionally

Manage budgeting around the KPIs such as cash, stock loss, payroll, people, audits, waste and sales

Ensure timely and accurate branch KPI reporting

Review reconciliation all the branch revenue and process it for banking

Create audit schedule for internal audits and set up activity plans. review results and plan next steps to improve system accuracy and audit results

Report audit outcomes to higher level including head office with an action plan to overcome the red issues

Team Leader (April 2010 – November 2012)

My prime responsibilities and learning outcomes were :

Implementing budgets

Training potential customer assistants to the next level

Achieved excellent working knowledge of commonly used Microsoft packages including MS Office Professional 2007

Achieved expert level knowledge of Tesco’s Executive System (TES) and Tesco's Back Office Reporting System

MANAGEMENT

Involved in successful opening of branches in London whilst working for Tesco Plc

Delivered least amount of branch cash and stock loss in the Tesco London Retail Group 47

Elected as Forum Representative (April 2011- January 2012). Represented both the branch and the group in business and employee forum meetings

OPERATIONS

Increased branch revenue in the last two assignments at Tesco Plc by 12% and 14.5% respectively whilst reducing overstock by 10% and 13%

Successfully launched projects like use of RF system, the big price drop and use of self service checkouts

BUDGETING AND FINANCIAL ANALYSIS

Actively involved with not only budgetary compliance but also managed activity plans to support budgets

Managed team presentations and financial analysis of branches. Successfully achieved a quarterly £1000 saving on payroll and £2500 favorable on stock loss

Achieved awards for maintaining accurate stock records and managing budgets

COST REDUCTION AND EFFICIENCY IMPROVEMENTS

Managed a 3% saving on payroll, 8% on expenses whilst successfully delivering 100% mystery shopper surveys and green branch standards in the first two quarters of 2012

Managed support team to deliver 0% illegal pricing and 93% accurate stock records using RF systems

Introduced techniques like Plan-Do-Review and activity plans to improve efficiency of staff

AUDITS AND MANAGING COMPLIANCE

Consecutive blue audits on managing compliance.

Numerous green audits on stock integrity, log books, price integrity and personnel records

LEADERSHIP AND IMPLEMENTING CHANGE

Led change from manual to Radio Frequency based stock and price management system

Trained entire group managers on use of RF systems, audits and log book management

Successfully managed change towards self service checkouts

SUBJECT MATTER EXPERT/SENIOR CUSTOMER SUPPORT EXECUTIVE

INTELENET GLOBAL SERVICES PVT. LTD (INDIA)

July 2007- Dec 2009

CLIENT: BARCLAYS BANK PLC

RESPONSIBILITIES

•Cross selling of various financial products based on requirement of the client, reaching monthly targets on various products such as credit cards, personal loans, auto loans, wealth, CASA, mortgages etc.

•Creation of facility letter for loan and overdraft facilities.

•Creation of facility letter for Spot Forward Exchange Transaction, Bond Guarantee, Indemnities and Documentary Letter of Credit facilities.

•Creation of ILA documentation (Disclosure Form, Surety Letter, APPL Form and other documents (Certificate of Occupancy Form, Agriculture Tendency).

•Preparing LOV (Letter of Variation) for existing facilities.

•Checking facility letter received from client (Document Return).

•Limit marking for overdraft facilities.

Opening of loan accounts and transferring funds to client account (Drawdown).

ACHIEVEMENTS

•Delivered least amount of branch cash and stock loss in the Tesco London Group 47.

•Achieved awards for maintaining accurate stock records and managing budgets.

•Reward & Recognition from Barclays Bank PLC for Document Creation & Letters of Variation Process.

•Awarded “Best Performer of the Year” in Intelenet Global Services Private Limited, Chennai.

EDUCATION

UNIVERSITY OF WALES

(United Kingdom - London)

2012

Master of Business Administration

CROMWELL COLLEGE OF I.T. & MANAGEMENT

(United Kingdom - London)

2011

Post Graduate Diploma in International Strategic Management

UNIVERSITY OF MADRAS

(INDIA)

2007

Bachelor of Commerce

PERSONAL DETAILS

Nationality: Indian

Marital status: Married

Language proficiency: English, Telugu, Tamil

Dob: 08.02.1986

Age: 32

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